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<h2>About Us</h2>
Totally Workwear is Australia’s largest network of service providers in workwear and safety gear. We have over 60 independently owned and operated stores around Australia, ensuring that you are getting tailored local service backed by the best value and quality brand named products.
ABOUT OUR STORE
TOTALLY WORKWEAR TOWNSVILLE IS PART OF AUSTRALIA’S LARGEST NETWORK OF SERVICE PROVIDERS IN WORKWEAR, CORPORATE WEAR AND SAFETY GEAR.
Totally Workwear Townsville is a Local family owned and operated business. We have a massive showroom with a huge range of workwear and safety gear with all the best brands. We have a friendly knowledgeable customer service team that strive to get you into the gear for the job, whether it be from Mining to Nursing to Hospitality.
A one stop shop for all your workwear needs 
Trained knowledgeable staff in all aspects of the business 
Quality brand named products 
Specialised fitting service: onsite and off 
Delivery services 
Boots 
Hi-vis 
Hospitality 
Corporate 
Health Wear 
PPE 
Embroidery
OUR PROMISE
At Totally Workwear we’re here to make kitting out your team easy, so you can focus on what you do best – running your business.
COMPLETE UNIFORM SOLUTION 
Whether you’re dressing yourself or your business we’re here to look after you.
PROVEN TRACK RECORD 
With over 20 years in the industry and supplying a large range of customers across multiple sectors, we can deliver the bestsolution for your business.
PASSIONATE AND EXPERIENCED LOCAL TEAM 
We hire committed staff, ensuring you get local knowledge and service.
COMMITMENT TO CORPORATE AND SOCIAL RESPONSIBILITY 
We believe in upholding the highest possible ethical standards and so do the brands we stock.
SUPPLYING A COMPREHENSIVE RANGE 
 FOR ALL INDUSTRY INCLUDING: 
Industrial – From drill separates to vented shirts in men’s and women’s sizes. 
High-Visibility – Shirts, polos, overalls, jackets,vests and pants that meet AS/NZS1906.4: 2010 and AS/NZS4602.1:2011 standards. 
Safety products and PPE (Personal Protective Equipment). 
Safety footwear – From basics to premium mining boots. 
Corporate – A full range of high quality suiting and business shirts, corporate casual tops and chinos. 
Promotional – We can supply and print a variety of items including polos, caps, stubby holders and more!
UNIQUE UNIFORM PROGRAMS 
Implementing a business uniform program is an important process. A company uniform offers many benefits such as:
IDENTIFICATION & BRAND IDENTITY 
Helps customers easily identify staff who can provide assistance and service.
SAFETY 
Uniforms are an essential part of the PPE (personal protectiveequipment) legislation. Many industries have set regulations pertaining to a specific job function and working environment.
EMPLOYEE BENEFITS 
Many employees prefer uniforms as it simplifies the daily decision process of what to wear to work and reduces the cost of going to work. A great uniform can also instill a sense of pride in working for a company. Tax benefits can also apply.
EMBROIDERY 
EMBROIDERY & LOGO SERVICES 
Your brand is a tangible representation of your organisation’s values, embedded into every aspect of how you operate. At Totally Workwear we offer high quality embroidery, screen-printing and sublimation services so that you canbest represent your business.
BEST SERVICE 
WE’RE HERE TO MAKE IT EASY 
We know that getting your company uniform is traditionally a thankless job. Battling long waiting times; travelling to your supplier; slow response rates; wrong sizes or inconsistencies in quality.
With Totally Workwear you can put all those dramas to rest because we don’t just deal in great product – we do service better than anyone.
We’re here to make it easy so you can focus on what you do best – running your business. 
 GIVE US A CALL TODAY 
Contact your local store to set up an initial consultation, so you can see how we measure up
<h3>Shipping, Returns and Exchanges</h3>
HOW MUCH DOES SHIPPING COST? 
We offer $10 standard shipping across Australia and FREE shipping for all orders over $100.
WHERE IS MY ORDER? 
As soon as your order has left our warehouse, we’ll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.
Don’t stress if it doesn’t work immediately – it often takes up to 4 hours for it to be searchable in the system.
WHERE DO YOU DELIVER? 
We deliver to the countries listed below; simply enter your address during checkout.
AVAILABLE DELIVER COUNTRIES 
SHIPPING FEE 
SHIPPING 
ESTIMATED DELIVERY TIMEFRAME 
Australia 
$10 
Standard 
3-10 Business Days
What is the Totally Workwear returns policy? 
We will accept returns for change of mind on products purchased online within 30 days from date of receipt, or if faulty. Goods can be returned using a Reply Paid address at no cost to you.
For products purchased online and delivered outside of Australia, we will accept returns for faulty items only.
How can I request a return, exchange or refund? 
You can create a new return request using our online returns system. You will need your order number and email address with which you placed the order, both of which can be found in your order confirmation email.
Request Return 
What happens if my product is faulty? 
Totally Workwear takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. You can create a new return request for faulty items using our easy online returns system (outlined above). In instances where your order was placed more than 30 days ago, please contact our Customer Service team on 1800 771 784 (between 9am and 5pm AEDT Monday to Friday) who will advise and assist with the returns process. Totally Workwear will ensure all costs associated with returned goods, including delivery, is at no expense to you.
What are my options when I return an item? 
Whether your item was faulty or you’ve just changed your mind, Totally Workwear provides three returns options:
1. Exchange for an alternate size/colour (subject to stock availability) 
2. Store Credit to your Totally Workwear online account (for customers with a Totally Workwear member account) 
3. Refund to your original method of payment (e.g. Credit Card or PayPal)
On occasion, your requested replacement item may have sold out by the time your product is posted and received by Totally Workwear. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.
How long will it take to receive a refund? 
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your items back to us. We’ll be doing our best to refund/credit your account as soon as the package is in our hands.
Can I return an item to a retail store? 
Goods purchased from totallyworkwear.com.au must be returned via our online returns system. totallyworkwear goods purchased from retail stores need to be returned to the store from which those goods were purchased.
What will happen if I return an item purchased with a Gift Voucher? 
If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.
Who gets refunded if I return a gift? 
The refund will be credited to the original card or account used to purchase the gift.
Ordering & Payment
Payment Options 
We accept Visa, MasterCard and American Express credit card payments as well as V.me by Visa or PayPal payments. We do not accept personal checks, money orders or direct bank transfers. For more information, please click here.
Using Store Credit 
To check your store credit balance, login into your Totally Workwear account; you will see your store credit on the “Store Credit” page. Upon checking out, tick the box “Use Store Credit” and the store credit will automatically be deducted from your total. If you do not use the entire store credit the remainder will go back into your Totally Workwear account to be used on future purchases.
Size & Measurement Charts 
Please see our Fitting Guide for general information on sizing 
Adding Items to your Cart 
When viewing an item on the product detail page, you may add an item to your Cart by simply selecting your size and specifying quantity needed. Then, to add the item to your Cart, you will simply click the “Add To Cart” button.
Placing an Order 
After you have added an item to your Cart, you will be prompted to review your Cart. Here, you may review all items in your Cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your Cart, you may either continue shopping or proceed to check out and place your order. 
Checking Out 
STEP 1 
By clicking the “Checkout” button in your Shopping Cart, you will be asked to either login to your account, continue as a guest or register if you do not already have an account. 
STEP 2 
If you do not have an account, you will be asked to enter your billing address information. If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file. If your billing address is the same as your ship to address, you may proceed to the next step. Or, you may edit your shipping address to a different address by un-ticking the “Ship to the same address” box. 
STEP 3 
Next choose which shipping method you would like to use for delivery. 
STEP 4 
To complete your order, simply confirm by reviewing the order totals and entering in your payment information. We accept Visa, MasterCard, American Express credit card payments and PayPal payments as well as Totally Workwear E-Gift Cards. Then click the “Submit My Order” button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details
TRACKING YOUR ORDER 
If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “My Orders”. If your order states “Processing”, your order has been received and is being processed by our warehouse. If your order has “Completed”, you will see a delivery tracking number when clicking “View Order”.
If you do not have an account, you’ll find the Tracking Number in the “Shipping Confirmation” email, sent to you once your package has been dispatched. You may also contact our customer service team, who will be happy to provide you with your order status or tracking information. To better help us assist you, please have your order number and last name on the order ready.
CHANGE OR CANCEL YOUR ORDER 
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly, once our warehouse has processed your order, we will be unable to make any changes.
Please email our customer service department at enquiries@totallyworkwear.com.au
ADD ITEMS TO AN ORDER YOU JUST PLACED 
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us so we can make sure it is shipped out with your previous order
We accept the following payment types: 
Visa 
Mastercard 
American Express 
PayPal 
TWW E-Gift Card 
Payment will be debited from your credit card or PayPal account when your order is placed.
Secure Online Payments 
We have taken measures to ensure that your personal and credit card details are kept safe at all times and we are strongly committed to protecting your privacy and providing a safe and secure online experience.
Pages that require your personal information or payment details to be entered are secure. There will be a padlock icon in your browser which verifies the authenticity and validity of our website security. If you are unsure, double check the padlock icon is visible in your browser window.
Currency and Pricing 
All prices are shown in Australian Dollars, including GST. All prices displayed on the website are current at the time of display. These prices are subject to variation or amendment.
View our full terms and conditions here

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