Australian Gear

Our warehouse & office distribution center  is located in South East Queensland , Southport.  Gold Coast.

We stock, promote and sell iconic Australian & International brands both locally & across the world. We have sold over 1 million items since 1996 and service over 163,000 clients on our world wide data base.

We sell online over 88 brands and  stock over 18,000 items for sale. Our website use the highest quality eCommerce payment solutions; eWay and PayPal to ensure all orders are secure and trackable. We use the highest quality, most far reaching and effective couriers such to deliver our large range of goods from the warehouse directly to our customer’s door.

We are owned and operated by Spectrum Online Pty Ltd,  Australian Business Name( ABN # 19 099 012 647 )  a specialty online retailer  with over 16 years online & 33 years in retail.

For international shipments, Australia Post & DHL International services are used to deliver all goods.  Startrack Express, Australia Post ships all national postage.

Key Features
1Easy Returns!
2Worldwide Shipping, Express Shipping
3More than 60 Aussie Brands
4More than 2500 Aussie Products

Please feel welcome to contact us have you any further queries:

Warehouse Address : Unit 5/19 Warehouse Road,  Southport 4215 , Gold Coast , Queensland,  Australia .

eMail Contact : Our “HELP DESK ” located on the  Contact Us   Page. This is manned 17 hours a day, 6 days a week to help service our customers as fast as we can .

Phone Order Service ( + 61 ) 7 5532 33 66 – Extension 3 . Monday to Friday 1000 hrs to 1700 hrs Australian Queensland State Time.

Thanks for shopping with us and thanks for supporting Australian Independand & Family Owned Businesses.

Australian Made Clothing & Products – UGGs, R.M. Williams Boots, Akubras, Drizabone- we’ve got it all!

Free Shipping Worldwide.

Online Store for Iconic Australian Products  –

Place Orders 24 Hours, 7 Days A Week.

Orders Dispatched Daily Monday to Friday .

Online email Support 0800 – 2100hrs Monday to Saturday

Phone Order Service 1000 – 1700 hrs Monday to Friday

Phone Order Service 1000 – 1600 hrs Saturday .

We offer  Regular Tracked  or Faster Express Shipping Services. Read more below about our offerings.

Australian Orders.
Regular Shipping .We use two services depending on location . Startrack Express ( 13 23 45 )  for Country and Regional Locations. Australia Post ( 13 13 18 ) to Eastern States and to Country Locations .  Regular Shipping orders are dispatched with in 24 to 72 hours after order receipted. Shipping times are approx 4 to 8 working days.

Express Service. This is an optional upgraded shipping / handling service. This is an express service to Cities, three days to Country. When goods are in stock, they will be dispatched the day the order is received as opposed to regular shipping, where orders are shipped out every weekday. When goods are out of stock in your ordered size/colour, the order will be shipped out overnight service when the stock is back in . Express Service is tracked and expedited service and costs an additional fees. Express is usually 2 to 3 business days depending on location.

Premium Express Service. This is a Premium service to Cities, three days to Country. When goods are in stock, they will be dispatched the day the order is received as opposed to regular shipping, where orders are shipped out every weekday. When goods are out of stock in your ordered size/colour, the order will be shipped out overnight service when the stock is back in . Express Service is our  premium tracked and expedited service and costs an additional fees. Premium Express is usually 1 to 2 business days depending on location.

International Orders.

Regular Shipping  .We use Australia Post on all orders which is linked to all country mail services . Shipping times vary depending on the 46 countries we service. See below for shipping times.

Express. For a faster service we offer  Express Service. Shipping times vary depending on country but generally 5  to 7 day service. See below for details.  DHL Express orders are dispatched in a satchel.

SHIPPING DISCLAIMER

Whilst every effort is made to offer the widest style selection, at the best prices, fastest  delivery, we do not underwrite , warranty or guarantee shipping services and times. We only use large reputable national & international companies to deliver goods to 46 countries but we do not in anyway , shape or form control the shipping companies delivery times and methods of delivery. We do not control the delivery method these companies use and sadly can not control damage to packages in transit.

Every effort is made to speed up your orders but if you have time restraints, gift deadlines or holiday plans and need your product in a hurry , it is suggested you opt for Express Services and not Regular Shipping Services to avoid disappointment.

All packages are insured, we do warranty the arrival of the goods, just not a specific time. In order to make any claims on our insurance, we must wait 30 days from shipping date to lodge our claim and re ship orders. It is usual that with in this time frame, packages are either returned or tracked down . If not , then we will resend the goods after this time .

LOCAL DELIVERIES : If products are delivered with an AUTHORITY TO LEAVE ( ATL ) package on residential addresses , customers have up to 5 days to inform the shipper of any misplaced , lost or stolen packages. Notification of misplaced packages can not be entertained, tracked or claimed after this time. Customers will be informed of package dispatch and estimated arrival by email on dispatch. Customers have up to 5 days to make any claims after delivery. Claims after this time frame will not be entertained.

The delivery times provided by us are estimates only. Our Company  will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock permints.

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault. We will replace faulty goods.
It is the buyer’s responsibility to provide an accurate address.  We hold no responsibility in instances when an incorrect address is provided and goods are missing or lost as a result of dispatching to the incorrect address that has been supplied.

Some  international orders may incur additional charges, fees , taxes or local government importation  charges. We do not have any control nor can we cost into our products these charges from the  46 countries we ship to. These charges greatly vary between countries. We are unable to advise what they will be , as it is based on your own countries importation regulations & compliance’s. For further information, please contact your local customs importation office. All or any local charges are to paid by the customer on delivery of order and are not the responsibility of the our company. Returned goods for reason of non paid charges, taxes or fees will not be refuned.

HOW LONG DOES MY SHIPPING TAKE TO ARRIVE?

International  Shipping Orders aprox  7  to 22 working days depending on locations.

International Express Shipping aprox 2 to 5 days depending on locations.

National Orders 4/6 days to City , 4/8 days to County.

National Express Service ( when in stock ),  2/3 days to City, 3/4 days to Country.

National Premium Express Service ( when in stock ), 1/2 days to City, 3/4 days to Country.
TYPICAL SHIPPING TIMES ARE:

Japan & Asia                   7-11  working days

North America                  9-14  working days

UK and the Continent        12- 19 working  days

S. America & Middle East  18 – 22 working days

These times can vary – sometimes quicker/slower. Our company can not warranty shipping times,  due to the size and scope of countries shipped to,  we can’t control shipping times and are not in any way , shape or form liable for delays.
TYPICAL EXPRESS SHIPPING TIMES

Australia                          2/3 working days.

Japan & Asia                    2/3  working days

North America                   3/5  working days

UK & EEC                        5/7 working  days

S. America & Middle East  6/7 working days
Pack & Track Countries Serviced . When orders are received in countries outside this list, we will upgrade your order to REGISTERED.

Belgium

Canada

China

Croatia

Denmark

France

Hong Kong

Hungry

Germany

Ireland

Korea

Malaysia

Netherlands

New Zealand

Poland

Portugal

Spain

Sweeden

Singapore

UK

USA
Returns & Exchanges 
We accept returns on full price items for full refund  from 60 days of purchase. (less shipping fees) . Refunds on items outside this time can not be entertained .

Exchanges of size, colour or style must be repurchased. Send back your old product for a refund . We do not permit product swaps, exchanges or switches.

We do not accept refunds on discounted or promotional products. Returns must be in as new condition with tags attached in the box supplied so as to prevent damage to the goods. We recommend sending returns via economy airmail  not express or international courier. We do not accept responsibility for customers returns that are either lost, stolen or undelivered items. We do not accept any returns on used, worn , or trialed products . We do not extend warranty to any products we sell due to the nature of the products sold . Warranty issues on product can we discussed directly with the manufacturer of of the goods should customers request.

RETURNS ARE NOT AVAILABLE ON  PROMOTIONAL / DISCOUNTED ITEMS, RACING OR EVENT HATS ,  MADE TO ORDER ITEMS  ( e.g. AKUBRA SPECIAL ORDER HATS).

Multiple exchanges or orders are subject to the same terms.  Refunds  will be automatically refunded to your credit card or your Pay Pal accounts but do not included shipping fees unless the mistake is that of the company and agreed in writing before hand.
Faulty goods will be dealt with as per the manufacturer’s warranty and repaired or replaced at this companies cost.  The economy cost  postage fees for faulty or damaged  returned merchandise  will be reimbursed on presentation of invoice to a maximum cost of  up to AUD 15.00  by Australian Post or an equivalent economy postagal service. A RETURN AUTHORISATION FORM MUST BE COMPLETED TO PROCESS A REFUND OF ECONOMY SHIPPING COSTS. Express couriers, personalised couriers,  personal delivery, express, same day or premium service  fees will not be re imbursed without  the companies prior written approval. Returned Product  costs such as these will not be refunded with out express written authorisation from our company. Refunds for these costs must be agreed prior to dispatch of goods.

Returns/Exchanges must be sent to :
Returns Dept – Spectrum Online P/L
Shop 5 , 19 Warehouse Rd,
Southport , QLD 4215. Australia.

Refunds on full priced items are done online to your credit card and can take up to 7 to 10 days for your bank to recognize and process.

Refunds are processed in our warehouse weekly.  Returns that are damaged will incur a steaming/shaping/pressing fee of $25 if the product can be repaired.  Items that arrive damaged beyond repair will not be refunded.  We do not offer refunds or store credits on damaged returned items.  We value our customers business and therefore only ship out goods that are 100% undamaged and in brand new condition.
Any questions should be sent via the ‘Contact Us’ page.

Ordering 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification’s or information before accepting any order.

Cancelling an Order

Once your order is complete it’s instantly sent to our dispatch system to begin picking your items and getting them shipped to you as soon as possible. This leaves a fairly short window in which we can cancel or remove items from your order. If your product has not already been dispatched we will do all we can to cancel your order for you. Our warehouse works 6 days a week, 12 hours a day to pick , pack and dispatch orders quickly. We have multiple courier collections daily.

If we were too quick and your item has already been dispatched from our warehouse you are welcome to return the product on receipt of it. There will be a Returns form in your package. We cannot guarantee it will be possible to reach your order in time, but the faster you contact us the better.

Payment, Pricing & Promotions

Prices are subject to change without notice.  Any promotional prices can not be retrospectively deducted or refunded on full priced items.  There may be duties and taxes added to your package by the destination country. Customers will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate on that particular day.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we  shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

We  have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Buy One Get One 15% Off promotion running for a limited time only. 15% discount applies to lowest price item in cart. Not Valid with any other offer. Promotional code must be used at time of processing order and cannot be applied after order has been processed.

 Copyright and Trademarks

This site is owned and operated by Spectrum Online Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images or photos, as well as the selection, assembly and arrangement thereof, are the sole property of Spectrum Online PTY LTD.

All software used on the site is the sole property of Spectrum Online PTY LTD or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Spectrum Online PTY LTD prior written permission.

All rights not expressly granted herein are reserved.  Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Terms and Conditions

The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submission of any purchase order to us indicates acceptance of these terms and conditions. These termsand conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us.

We  reserves the right to make changes to this site and these terms and conditions at any time.

We are not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault. We will replace faulty goods. SEE

RETURNS SECTION.

Some orders may incur a customs or import duty charge. We do not have any control over these charges or are unable to advise what they will be , as it is based on your own countries regulations & compliance’s. For further information, please contact your local customs office.All charges if any apply are to paid by the customer on delivery of order. We have found in most cases no customs duties are usually applied..

Claims

Any claims against goods, wear and tear, missed , lost or stolen goods or returns for exchanges have a 30 day limit on all such occurrences.  If you order goods through our website, we have the right to refuse any claim or exchange after 30 days has passed from date of receipt of goods. We can not entertain claims, lost , stolen, wrongly ordered, wrongly receipted, wrongly packaged, wrongly sized goods after this time period of 30 days from order placement.  We can not accept claims on returned or re posted goods that do not arrive.

Packaging.

We have over 18 years of mail order and 10 years internet sales experience. We pack all products with care and protection where possible. We can not control the condition of the packaging on arrival as ther are over 75 processes for international shipments and 25 processes for Australian delivery of product . We pack to try and cover every eventuality , place Fragile on all boxes and use inner box support where possible .

Express :

All express items are packaged in a Satchel with bubble wrap.

Regular :

Regular items are placed in satchels or boxes with crown supports and bubble wrap where possible. We use a balance between volumetric costs and protection of product. If you receive a damaged product in transit, you must inform us 3 days upon receipt of package. Please send an image or document of the damaged box / product and we will file a suitable insurance claim and replace the product. Damages will not be entertained after 3 days of goods receipted . We cannot be held responsible for incorrectly entered delivery address.
Privacy & Security

Privacy is important to you and to us. When you create an account or place an order with us, you provide some personal information, such as your name, email address and contact information. We use this information to ship your order and to contact you in case there are problems with your order. We don’t share this information with third parties unless it is required to fulfill your order.

Your privacy is very important to us and we never sell or rent your contact information to other marketers.

When making a purchase your financial details are passed through a secure server using thelatest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support center on the ‘Contact Us’ page.

Australian Gear Refunds and Exchanges Policy

Australian Gear Refunds – Exchanges . 

Thank you for choosing to shop with us.  We understand that from time to time purchases are made and the exact product does not suit or fit correctly.  In these instances we offer our customers an industry leading  60-Day Returns Policy.

We do not refund ‘Made To Order’  – Sale or Promotional items –  Racing / Event wear.

In order to serve you most efficiently, we do NOT offer merchandise exchanges / swaps / creidts  – you’ll get the right size, color or style fastest if you simply place a second order.  Once we receive your return, we’ll credit your account.  Please include your order number and name with your returned item so we can process the refund for you straight away! We do not refund orders over AUD 500. 00 Store credit only for orders over $ 500.00

Multiple exchanges or orders are subject to the same terms .  Refunds  will be automatically refunded to your credit card or your Pay Pal accounts but do not included shipping fees unless the mistake is that of the company and agreed in writing before hand.

Faulty goods will be dealt with as per the manufacturer’s warranty and repaired, refunded  or replaced at this compnaies cost. The economy cost postage fees for faulty or damaged returned merchandise  will be re imbursed on presentation of invoice to a maximum cost of  up to AUD 15.00  by Australian Post or an equivalent economy postagal service. A RETURN AUTHORISATION FORM MUST BE COMPLETED TO PROCESS A REFUND OF ECONOMY SHIPPING COSTS. Express couriers, personalised couriers,  personal delivery, express, same day or permium service  fees will not be re imbursed without  the companies prior written approval. Returned Product  costs such as these will not be refunded with out express written authorisation from our company. Refunds for these costs must be agreed prior to dispatch of goods.

Send returns to:

Spectrum Online
5/19 Warehouse Road
Southport, QLD 4215
Australia

Products must be returned undamaged/not used or worn and in new condition with tags and swing tickets.

International Customers please send by Airmail ( Not Courier or Express ).

We suggest returning goods via registered post and please note that we do not accept responsibility for any lost or damaged items.
Please allow 7- 10  days to process your refunds once item has been received back at our warehouse.

Frequently Asked Questions

When will my refund be processed?
We process refunds weekly on a Wednesday.  PayPal refunds take 24 hours to process back to your account.  Credit Cards can take up to 5 days to process funds back into your account depending on your bank.  We bank with Westpac Bank.  If clients also bank with Westpac Bank, it will be faster.  International Banks may charge a surcharge for International transactions that are beyond our control.

Can I return Sale Items?
Unfortunately we cannot offer refunds on Sale Items – Store credit can be given instead.

Can I return Racing or Event Hats?
Unfortunately not – event or racing hats are not refund or exchangeable.

How much will it cost me to return a product for a refund?
The buyer is responsible to pay the postage to get the product back to us.  Postage costs vary depending on which service and company you choose.

Will my postage be refunded?
No postage amount will be refunded unless incorrect or faulty goods were sent out.
If faulty or incorrect goods were sent out a Return Authorisation Form must be completed prior to returning goods.

Do I need to contact you to let you know I am returning a product for a refund?
No , it is not necessary to contact us. Just fill out your order number and name with the returned product and pop the product in the post to return to us.

How soon do I have to return a product?
You have up to 60 days from time of  purchase to the time of receipt of the returned product .