Autograph

Autograph specialises in plus size women’s fashion styles in sizes 14 to 30.

Company Overview
Autograph specialises in designing, fitting and styling the latest fashion for the curvy woman. We believe that every woman should feel confident and beautiful in her curves, and that we can provide her with fashion to really suit her shape. We love fashion and believe in bringing our customers the latest trends in the right style, right fit and at the right price.

Mission
With over 10 years’ experience and 141 store across Australia and New Zealand, you’ll find sales assistants who are passionate and informed on showing you how to style all the latest looks for plus size fashion. With new styles available weekly you will always be able to find items that are on trend and most important make you look and feel great!

Payments

How can I pay for my order?
We accept VISA, MasterCard, AMEX, PayPal and Gift Cards. Your card will be debited at the time of despatch, and the transaction will appear on your statement as Autograph.
What currency am I charged in?
You are charged in AUD when shopping on the Australian Site and NZD when on the New Zealand Site.
For goods to be shipped internationally, prices do not include relevant overseas custom duties and/or other taxes that you may incur. However an approximation of shipping costs are given at the time of check-out by selecting your country flag in the shipping destination field.
All purchases are charged in Australian dollars. New Zealand Dollars are presented as an approximation only and are taken from the popular currency conversion website xe.com. Please check with your local customs office for further information regarding any importation requirements or considerations.

 Promo & Voucher Codes
How do I redeem a promo or voucher code online?
1. Add items to your bag
2. At the checkout click on “Have a Voucher?”
3. Enter your rewards or promo code
4. Hit Apply.

Your code should now be applied to your cart. If not:
1. Double check you’ve entered it correctly
2. Make sure you’ve met the minimum spend requirements
3. Check the expiry date to ensure it’s still valid
If all else fails, please contact our Customer Care team.

Deliveries

How much does delivery cost?
Autograph charge a flat rate of AUD$10.00 for any purchase to be shipped within Australia or New Zealand.
Which courier company do you use?
For delivery within Australia we use Toll.
For delivery within New Zealand we use SEKO.

Please note, for PO Box Addresses or delivery to remote areas as determined by Toll, your order may be sent with Australia Post via their eParcel service. This service is slower than our normal delivery service and will be received in 7-10 business days of the dispatch date. Track your order by entering your Consignment number via http://track.omniparcel.com
I can’t find the option to Click & Collect?
You need to be logged in to order an item via Click & Collect.
How long will it take for my order to arrive?
Australian orders should be delivered within 7 business days.
New Zealand orders should be delivered within 10 business days.
On rare occasions the customs agency may choose to delay individual shipments as a random security measure.
If your order has not arrived within the above time frames, have a read of our Delivery Policy or contact our Customer Care team. Please make sure you indicate any special delivery instructions in the space provided on the delivery page at checkout.
If there is a problem with my order, who do I contact?
If there is a problem with your order, please contact our Customer Care team.

Return Policy

You can exchange or return your order within 30 days of the purchase.

All Autograph products purchased online (including brands) can be returned to your nearest Autograph store or our Head Office for an exchange or refund.

SWIMWEAR & SHAPEWEAR RETURNS
If you are not completely happy with your purchase you can return it to our Head Office or any of our Stores provided the following conditions are met:

You must return your order within 30 days of the dispatch date

The item/s must be unworn and unwashed

All labels, swing tags and hygiene strips must still be attached

Please try on your new clothing over your underpants. Just in case you may need to make a return or exchange we ask that you comply with these hygiene standards

RETURNS ADDRESS
Autograph Online Returns

151-163 Wyndham Street

Alexandria NSW

Australia 2015

RETURNS TO STORE
Items bought within Australia (excluding the brands listed above) can be returned to one of our Autograph stores. Please remember to take your original receipt when returning or exchanging your items. The store staff can refuse and exchange or refund without a valid receipt.

CONDITIONS OF RETURNS
We cannot refund or exchange any items that have been worn and are without tags. All items returned must be in new, original condition or unfortunately we will need to send these back to you. When trying on swimwear or lingerie, for hygiene reasons, please keep on your underwear. This will ensure it is still returnable if it should not fit correctly.

Careers

Autograph offers fashion for every occasion that’s feminine, flattering, and fun, in sizes 14 and up.

As a part of Specialty Fashion Group, Autograph has over 140 stores in Australia and New Zealand and we’re more experienced at what we do than any other retailer.

Everyone here believes in our dedication to our customer and our strong values – Service. Honesty, Integrity, Respect and Trust.

Specialty Fashion Group is a ASX leading, specialty apparel retailer with over 1,000 stores and 7,000 Team Members across Australia, New Zealand, South Africa & the USA. Through our fantastic brands – Autograph, City Chic, Crossroads, Katies, OneWoman, Millers and Rivers – our purpose is to be a global market leader that changes the perception of fashion.

SFG is extremely proud of our friendly, enthusiastic, committed & passionate team members who make our brands and whole company what it is today. We understand the importance of our team & we believe in our purpose & core values. We take pride in the fact that we recognise & share our success stories and award individual Team Members for their achievements. We would welcome the successful candidate into a fantastic working environment with an outstanding & talented team. #ourculturecode

We look for Team Members who are passionate about fashion, and are dedicated to giving our customers the best experience from helping them look and feel great, to totally styling them in must have fashion items for the season.

We aim to be the ultimate retail career destination so if you bring passion, enthusiasm and energy and want to work with some of the best in the industry, then check out our current opportunities now!