Bardot

ABOUT US
Launched in 1996, Australian fashion power-house Bardot employs more than 600 people and creates in excess of 1,000 of the hottest fashion styles for women every year. The key to Bardot’s success is getting the latest look of the moment on the shop floor first.  Bardot has become the destination for women who wear fashion, with a bit of attitude that is always on the money.

In 2004 Bardot launched its Junior division – Bardot Junior. With its keen eye for fashion, Bardot Junior captures the imagination of little ones and reflects the true essence of youth.  Bardot Junior is practical yet playful.  It’s about creating fond dreams for the young and a trip down memory lane for grown-ups.

Both Bardot and Bardot Junior continue to make a mark on the Australian fashion scene and are fast making inroads on the key international fashion markets.

Bardot is the ultimate outfitter – our top of the moment seasonal trends and style classics are a trusted friend to girls seeking the ultimate look. Bardot is an exciting ‘dressing room’ that surprises each time you enter. Making us the ‘go to’ before an event, and the ‘drop by’ on any occasion.

DELIVERY NOTICE
Due to an increased volume of orders during our Mid-Season Sale, please allow up to 48 hours for dispatch of your order. A tracking email will be received between 4pm – 5pm AEST on the day of dispatch. Thank you for your patience.

Please anticipate additional delays due to the Easter and Anzac Day public holidays.

Products

Tops
Denim
Dresses
Skirts
Knitwear
Jackets & Coats
Pants
Shorts
JumpSuits

Bodycon Dresses
Day Dresses
Midi Dresses
Mini Dresses
Party Dresses
Slip Dresses

Bags
Belts
Chokers
Hats
Jewellery
Shoes
Sunglasses
Corsets

DELIVERY WITHIN AUSTRALIA
Snail mail..? It’s not the Bardot way.

We only use Express Post because we know that fast fashion can’t wait. With an affordable flat rate cost of $9.95 for all orders under $80, the goods are delivered straight to your door. Easy.

Orders over $80 receive FREE EXPRESS DELIVERY (within Australia).

Location                                                       Cost                                                            Delivery Time
Australia Express Post                            $9.95 or free over $80                     1-3 business days*
Melbourne Same Day Delivery              $16                                                              2-6 hours**
New Zealand & USA                                 $9.95                                                    2-5 business days
All International                                        $20 – $25                                            2-5 business days
*During peak periods. minor delays may occur. You will be notified via email once your order has been dispatched.

**Due to circumstances beyond our control, delivery times may extend to up to 9 hours, especially during peak periods.

Express Delivery:
Place your order before 2pm to receive your items in 1-2 business days for major metro areas and capital cities.

Orders placed after 2pm will be sent by the following business day. We deliver with Australia Post Express post service and it can take up to 1-2 business days for the parcel to reach you. Express post service only applies to major metro areas and capital cities.

Please note Express Delivery may not apply to your region. To find out if your delivery address falls under the Express Post network, check for your postcode in our table below.

SAME DAY DELIVERY. (Melbourne weekdays Only)
Love it? Need it? Gotta have it now?

We now offer our Melbourne fashionistas a same day delivery option to over 460 postcodes in Melbourne & surrounding areas, so shopping for that last minute outfit doesn’t have to be a drama! Simply select the option at checkout Monday through to Friday between 8am and 2:00pm for only $16 flat rate courier fee and let us do the rest.

Step 1.Choose your item online and check that we have your size available
Step 2.Check our list of eligible postcodes below
Step 3.At the checkout, select the ‘same day Delivery’ option and enter your postcode. If you’re still unsure about your eligibility, please call 1300 466 526 to double check and place your order with our friendly Customer Service team.
Step 4.Await the arrival of your sparkly new threads!
Due to circumstances beyond our control, delivery times may vary, especially during peak periods.

WHAT IF I AM NOT AVAILABLE TO SIGN FOR THE PARCEL?
If nobody is in to sign for the parcel, your item will be returned to Bardot HQ and we will refund your item but not delivery charge. To save any disappointment and possible delay in receiving your package, we recommend sending your purchase to your workplace.

Please double check your delivery address before submitting your order as Bardot does not accept responsibility for lost parcels.

Please supply the most accessible address to help get your package to you on time.

For orders that require redelivery due to incorrect information or if the delivery has not been claimed, a delivery fee will be charged.

NEW ZEALAND DELIVERY
We offer great delivery rates to our friends across the Tasman. Just submit your order by 2pm AEST and you’ll receive your DHL parcel at your door within 2-5 business days.

Country                                                 Cost                                                   Carrrier
NEW ZEALAND & USA                   $9.95                                                  DHL
(Please note: prices, shipping and handling charges do not include relevant custom duties or taxes that may be incurred when delivering into your country. These charges are to be paid by the customer. Please check with your local customs office for further details).

All deliveries will require a signature on delivery. Click here for full terms and conditions.

WHAT IF I AM NOT AVAILABLE TO SIGN FOR THE PARCEL?
Don’t worry, someone else at home or your workplace can sign for the parcel on your behalf. If no one is available to sign for the delivery, a card from DHL will be left to advise of a failed delivery attempt. To save any confusion and a delay in receiving your package, we recommend sending your purchase to your workplace.

Please double check your delivery address before submitting your order, as Bardot does not accept responsibility for lost parcels.

Please supply the most accessible address to help get your package to you on time.

For orders that require redelivery due to incorrect information, or if the delivery has not been claimed, a delivery fee will be charged.

INTERNATIONAL DELIVERY
It’s not only Australia that’s gone Bardot crazy, we have now spread our wings to deliver to over 40 countries so the rest of the world can join in the fun too!

So for all of you globetrotting fashionistas, there’s no more missing out! We now deliver right to your door! We know how important it is to get fashion fast, so order by 2pm AEST and you’ll receive your order within 2-5 business days, from the lovely people at DHL.

See below for countries we deliver to and our amazingly priced delivery charges.
If your country isn’t listed, it’s likely we’ll be shipping to you soon, so please keep checking back for updates.

(Please note: prices, shipping and handling charges do not include relevant custom duties or taxes that may be incurred when delivering into your country. These charges are to be paid by the customer. Please check with your local customs office for further details).

WHAT IF I AM NOT AVAILABLE TO SIGN FOR THE PARCEL?
Don’t worry, someone else at home or your workplace can sign for the parcel on your behalf. If no one is available to sign for the delivery, a card from DHL will be left to advise of a failed delivery attempt. To save any confusion and a delay in receiving your package, we recommend sending your purchase to your workplace.

Please double check your delivery address before submitting your order, as Bardot does not accept responsibility for lost parcels.

Please supply the most accessible address to help get your package to you on time.

For orders that require redelivery due to incorrect information, or if the delivery has not been claimed, a delivery fee will be charged.

TICK TOCK..
HOW LONG DOES IT TAKE TO DISPATCH AN ORDER?
Not long at all! Orders are processed and sent daily except for weekends and public holidays. Any order placed on a weekend or public holiday will be processed and sent the following business day.

COMBINING ORDERS 
CAN I COMBINE LADIES AND JUNIOR ORDERS?
Bardot can combine Bardot and Bardot Junior online purchases. All you have to do is add the items to the shopping bag on the site you are currently shopping on. Go to the other section; continue shopping and then checkout with the items in your shopping bag. Only one delivery fee will be charged.

TRACKING
CAN I TRACK MY ORDER?
Yes, orders can easily be tracked. Head to our ‘track my order’ page and follow the links from there.

OTHER INFORMATION, EXCLUSIONS & CONDITIONS
Authority to Leave (ATL): 
Although we do not recommend leaving orders unattended when not home to accept delivery, you may request this service with any delivery. You may do this by placing a short note in the order comments section found on our checkout page. ‘Please leave order if not home’ will suffice.

Please Note:
By choosing to provide ATL we will NOT be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier.

Exclusions & Conditions:

Delivery (free or otherwise) can only be extended to areas reachable through our standard carriers and may exclude extremely remote locations. If unsure please check with us before ordering. We reserve the right to cancel orders that cannot be delivered at reasonable cost.
Please ensure suitable provisions are in place to handle your delivery when it arrives. Our freight costs do not cover instances whereby the driver cannot complete delivery due to unforeseen problems preventing delivery.

ONLINE RETURNS

THE OPTIONS
We want you to be totally blown away with your purchases. If for any reason you’re not and you need to send something back to us, here’s what you can do:

ONLINE EXCHANGES
Firstly, you can see if you’re eligible for an exchange by checking the points below:

Goods were purchased from Bardot Online or Bardot Junior Online
Goods are within 14 days of purchase and are with the original receipt
The item is not an accessory, hosiery, lingerie or swimwear. Bardot cannot offer exchanges on those products for hygiene reasons
The item is not worn, washed, used, soiled or damaged by you
If the above conditions are met, please fill in an exchange form and send your purchase/s back to the online store with the original receipt. The exchange form should have arrived with your parcel, but if you can’t find it, you can download the returns form here.

(If you are still unsure whether you are eligible for an exchange, please email customer service here.)

ONLINE REFUNDS
To obtain a refund you must meet these return policies;

Goods were purchased from Bardot Online or Bardot Junior Online
Goods must be returned within 14 days of purchase with the original receipt
Item was not purchased at sale/promotional price
Item is not an accessory, hosiery, lingerie or swimwear
Item has not been worn, washed, used, soiled or damaged by the customer
If the above conditions are met, please fill in an exchange form and send your purchase/s back to the online store with the original receipt. The exchange form should have arrived with your parcel, but if you can’t find it, you can download the returns form here.

Currently, online purchases can only be refunded via the online store. Bardot stand-alone stores cannot issue refunds, only credit notes.  We are looking into changing this to make life easier for our customers. We’ll keep you posted.

Please note: Shipping and handling costs are not refundable.

BARDOT ONLINE DENIM RETURNS

Jeans! It’s so important to get the perfect fit. That’s why we want you to Buy and Try Risk Free!

You can exchange or return full priced denim purchases free of charge (only available within Australia and on full price denim).

If you would like to return an item, simply email us at customerservice@bardot.com.au

You will then be sent a PDF file which will need to be printed out and taken to any Australia Post depot of your choice, along with your denim.

You must let us know you intend to exchange or return your order within 7 days of delivery and return the item to us within 7 days of receiving your PDF file.

Your satisfaction is key, so please familiarise yourself with the following conditions:

Although you may try on an item, all return products must be in new and unused condition, with all tags attached
Returns and exchanges for international purchases, or sale/promotional items, must be returned at the customer’s expense
Limit of two returns per denim purchase

INTERNATIONAL RETURNS POLICY
Overseas customers have 28 days to return their items for exchange or refund and follow the same conditions as above.

The exchange form should have arrived with your parcel, but if you can’t find it, you can download the exchange form here.

Please note: Customers must cover the costs to return the parcel. If an exchange is required, Bardot will re-ship at a discounted rate.

CREDIT NOTES
We can also issue you with a credit note, available for you to use in store or online. Credit notes will be available for you to redeem immediately online, however credit notes can only be redeemed in store the day after they have been issued.

FAULTY ITEMS
All goods are inspected before we send them off to you, to make sure they are in excellent condition and we’re careful to pack, to minimise chance of damage during transit. If you do receive a damaged or defective item, please contact a member of our Customer Service Team on 1300 466526 or +61 3 9420 7971 (if calling from overseas) immediately.

WRONG ORDER SENT
We truly apologise if you receive the wrong item/s ordered. Please contact our Customer Service Team immediately on 1300 466526.or +61 3 9420 7971 (if calling from overseas). so we can resolve the issue for you.

ADDRESS TO SEND RETURNS AND EXCHANGES TO:
Bardot Online – Returns
63 Victoria Crescent
Abbotsford, Victoria 3067.
AUSTRALIA

FURTHER ASSISTANCE
If you are unsure and require further assistance, to ensure you are making the correct purchasing decision, or you are unsure as to whether you are eligible for a refund, please contact Customer Service on 1300 466526.or +61 3 9420 7971 if calling from overseas.

Payment & Verification

PAYMENT
As far as credit cards go, we accept Visa, MasterCard and Amex. Other payments include eGift Card, credit notes and of course, Paypal

We do not accept money orders, bank cheques or payment in kind.

We recommend linking your PayPal account to your bank account if you do not have a credit card.

VERIFICATION
We know that our customers work hard for their money and so to reduce the risk of online credit fraud, we may request additional information from you from time to time. It’s not personal and requests for ID are chosen by our systems at random.

To reduce the risk of online credit card fraud, Bardot may request additional information to process an online order. A small charge may be charged to your account for verification purposes, however the amount will be refunded as soon as the order has been successfully verified. Customers will be notified via email if further information is needed.

Bardot reserves the right to cancel the order and process a refund if necessary.

We hope it gives you peace of mind that we respect your personal information as much as you do and stop thieves from spending your hard earned cash. If we aren’t satisfied with the verification offered, Bardot reserves the right to cancel the order and process a refund if necessary.

Any additional identification obtained will be destroyed once approval is granted.