Best & Less

QUALITY
Many brands say they offer it, but few deliver on it. After all how do you measure quality? By the way fabric feels, by the way it hugs your body shape or by the length of time it lasts? We believe it’s all of that, and more.

We don’t just say we believe in quality, we guarantee it.

We guarantee that all of our garments are made from our highest quality, fully tested fabrics.

We guarantee that they will fit and wear correctly, and most importantly, we guarantee that our garments will outlast the season.

Our Best&Less 100 day guarantee is a symbol of our promise to you. When you see it, you can rest assured that the garment you’re buying has been designed, fitted, sewn and tested to our highest standard.

That’s our promise to you.

SAFETY
We believe that safety is paramount.

That’s why we adhere to a strict safety policy that meets international guidelines.

All of our products are tested in accredited laboratories according to Australian and International Standards. We also ensure that the regulations regarding the flammability labelling in children’s nightwear are correctly tested and labelled. We conduct internal risk assessments to ensure all products are safe for the entire family.

What’s more our factories adhere to a strict broken needle policy and do not use any hazardous chemicals including formaldehyde or restricted substances like lead and more.

DURABILITY
We believe our great clothing will always outlast the season.

We test all our fabrics in accredited laboratories to ensure the fabric will not shrink, fade or pill and will hold their colour.

Our finished products go through excessive testing and fitting before approval and are washed according to the Best&Less care code. Through this rigorous testing we can comfortably say that our garments are guaranteed to last.

FIT
We believe that clothing should flatter the shape of your body.

To ensure each garment meets our high standards, we fit each style several times during the development process. Every garment gets ‘fit-approved’ at three separate stages of production, so when you wear a Best&Less garment, you’ll know that it fits perfectly.

We’ve also created a ‘sizing standard’ across every part of our business to ensure that all the styles have consistent sizing, no matter where or when you shop with us.

Have you recently bought something from our store? We’d love to hear from you! Share your thoughts at: http://www.bestandless.com.au/Contact-Us.aspx.

At Best & Less we aim to provide a Facebook page that is an enjoyable environment for all of our followers, to feedback our services, products and promotions with our friendly team at Best & Less.

Please understand that we reserve the right to remove postings that:
– are profane, defamatory, disparaging, hateful, harassing, threatening or obscene;
– violate another’s copyright or intellectual property;
– are fraudulent, deceptive or misleading;
– are otherwise sexual or offensive graphically or in tone;
– contain spam or are intended to cause technical disruptions to this page; or
– violate any local, state, federal, and/or international laws or regulations

Please note that Best & Less does not endorse any opinions on this page not specifically posted by us and are not responsible for the accuracy of the claims, information, advice or comments posted by fans and visitors of the page. We ask all of our Facebook friends to respect our fellow community members and to follow Facebook guidelines.

Hey there, we’re around here Mon-Fri between 9am and 5pm to give you a hand. Leave us a message or jot it down on our wall.

Company Overview
Best&Less started as a family owned business, opening its first store in Parramatta in 1965 and has been an iconic retailer within Australia for over 45 years!

The acquisition of the company by the South African owned company, Pepkor, in 1998, saw the growth of the company soar with the growth in stores and the renovation of existing stores. Today, the company is a strong Australian household brand that has built a successful relationship with their customers and has evolved their products and services to meet the growing needs of families.

The company’s unique strength and forte resides in delivering affordable products ranging from fashion, licensed products, accessories to bedding across all ages and sizes. We also understand the busy lives of modern families and foster convenient and affordable shopping across 200 department stores nationwide. For your nearest store click here: http://www.bestandless.com.au/Store-Locator.aspx.

Our commitment to supporting the community is ongoing! Earlier this year our Best&Less CEO, Holly Kramer participated in the annual St Vinnies de Paul Sleepout Fundraiser Event and raised over $148,000 for the deserving charity. Check out this link for more details: http://www.theaustralian.com.au/news/ceo-is-streets-ahead-for-sleepout-with-a-onesie-suit/story-e6frg6n6-1226615285972.
We welcome any opportunities to get involved. To contact us please click here: http://www.bestandless.com.au/Contact-Us.aspx .

Products
Women’s apparel, men’s apparel, baby apparel, licensed products, footwear, accessories, bath goods, bedding, etc.

FAIR WORKING CONDITIONS
We only work with suppliers that honour a duty of care with their workforce, including offering a living wage and fair industry working hours.

All supplier factories are audited prior to us working with them, and are regularly visited and re-audited to ensure our standards are continuously met and improved upon.

Our commitment to honesty and integrity means we will not work with suppliers with unprofessional business practices.

OUR LAY-BY POLICY
At Best&Less, we offer a delightfully easy layby policy in our stores (and a clever space for hiding the kid’s gifts).

But because nothing comes too easy these days, we ask each of our wonderful customers agree to our layby terms and conditions. And here they are:

A non-refundable handling fee of $2.50 plus 10% of the entire lay by value is to be paid at time of lay by
Each lay by transaction is a $20 minimum
Fortnightly payments are to be made over a maximum 8-week period
Cancellations after the due date are subject to a $5 administration fee
Unfortunately we do not offer this service online

Deliveries

DELIVERY RATES
All orders = AUD$10

NOTE: *Dispatch time may take slightly longer during promotional periods.
**Deliveries to and posting from Islands off the coast of Tasmania, North Queensland and NT require between 9-25 days

You can track the estimated delivery time of you order via the Australia Post website with a unique tracking number emailed to you once your parcel leaves our warehouse.

Best&Less will not be liable for any lost, stolen or damaged parcels incurred during the delivery process, delivery delays which are out of our control, or re-distributing parcels due to an incorrect delivery address being provided to us. This includes authority to leave or lost parcels.

We wish to do everything possible to ensure the safe and timely delivery of your order.

Afterpay

SHOP NOW. ENJOY NOW. Pay over time.
in 4 simple payments available instantly at checkout
Get what you want now and pay it off over 4 x fortnightly payments.
Your order is shipped out straight away.

MORE INFORMATION
The funds for the first payment will need to be available on the card at the time of checkout. If you are a new Afterpay customer the first payment will be made at the time of purchase, with payments over the next 6 weeks.  Once you have fully paid of your first order after 6 weeks, and for all future orders under $500 your first payment is charged 2 weeks after purchase with your final payment deducted 8 weeks after purchase.

If you wish to return your goods you can choose to receive an exchange, or the Afterpay payment plan can be cancelled.

*If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.

There is no waiting and we’ll ship out your order immediately as normal.

For full terms and conditions please visit www.afterpay.com.au/terms

OUR RETURNS POLICY
We want you to be completely satisfied with the quality of the items you purchase. If not, you can simply return them to any Best&Less store and we will provide you with an exchange or refund within the guidelines outlined below.

Just a reminder, this Returns Policy is in addition to your rights under the Australian Consumer Law which we will always stand by.

QUALITY SATISFACTION
This policy applies to all purchases made from Best&Less; online or in-store.

Best&Less will accept product returns and provide you with a store credit or refund where the product is deemed faulty or is not of acceptable quality subject to the below:

Items must be returned within 100 days of purchase, so make sure you bring it back or post it back to us in good time.
“100 days” applies from the original date of purchase.
Please provide Proof of Purchase. Should you not have Proof of Purchase we will require your signature and official (photo) identification to capture the return in our system should there be any further issue.
If you request a refund, the purchase price (excluding delivery charges for online purchases where you are not returning all products ordered) will be refunded to you using the original payment method, once we have received the returned item and confirmed that it meets conditions above.
If the item is faulty or not of acceptable quality then we will also refund reasonable costs associated with returning the item to us provided you also provide receipts for those costs. Please contact our Customer Service Team on 1300 135 766 to assist you with your return. To avoid delivery costs of returning items, we suggest the best and quickest way to return your product is to one of our stores whenever possible.
Quality faults include both Fabric and Manufacturing faults such as:
Fabric issues like the garment shrinks excessively or doesn’t hold its shape, fades or runs after being washed according to care instructions, or the fabric has a pull or tear or hole before being worn.
Manufacturing issues like broken stitching, faulty or missing zips, buttons and snaps, and prints, embellishments or trims that come off or are broken.
Your lay-by receipt.
Remember if you have a concern with quality after 100 days from the date of purchase simply contact our Customer Service Team on 1300 135 766 for assistance.

CHANGE OF MIND
If you change your mind about the products you have purchased from us we can refund the purchase price or exchange those products within 100 days of purchase, subject to the following conditions:

Items must be returned within 100 days of purchase, so make sure you bring it back or post it back to us in good time.
“100 days” applies from the original date of purchase.
Please provide Proof of Purchase. Should you not have Proof of Purchase we will require your signature and official (photo) identification to capture the return in our system should there be any further issue.
Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached. Returns for swimwear will only be accepted if the protective gusset and labelling have not been removed. Underwear and earrings cannot be returned or exchanged due to hygiene reasons.
Gift cards, sale, clearance and seconds items are not eligible for a refund or exchange if you change your mind.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item and confirmed that it meets conditions above.
You are responsible for any costs associated with returning the item to us. We suggest the best and quickest way to return your product is to one of our stores whenever possible.

PROOF OF PURCHASE
The following types of Proof of Purchase documents are accepted:

Original register receipt (no photocopies accepted);
Original return/exchange receipt;
Printed tax receipt for online purchases; or
Credit card statement.
Returns presented with printed tax receipts for online purchases and credit card statements require your signature and official (photo) identification, and, as per original receipts, refunds will be made using the original payment method.

Returns presented with no Proof of Purchase will still be accepted so long as the product is easily identifiable as Best&Less. These will require your signature and official (photo) identification and you will be offered an exchange or a store credit to the value of the current price of that product in-store. Unfortunately we are unable to honour returns at higher than current prices without proof of purchase.

RETURNS FOR IN STORE PURCHASES
If you purchased your item in store, you can return it to any Best&Less store in Australia for a refund or exchange, subject to this Returns Policy.

Visit a Best&Less store.
Don’t forget to bring your Proof of Purchase!
As long as the Returns Policy has been met, we’ll offer you a refund or an exchange in store, on the spot.
If you wish to return an item purchased in store via post, please contact our Customer Service Team on 1300 135 766 who will assist.

RETURNS FOR ONLINE PURCHASES
You can return items to our online store, however we do not currently offer exchanges. If you wish to exchange an online item please return your item for a refund. Following your refund, initiate a new online purchase for your preferred choice.

Visit your nearest store for the quickest way to an exchange or refund. Search in the Store Finder for your nearest store.

Please note that all postage is to be covered by the customer for change of mind returns. For postage returns please follow the steps below:

Fill out our Returns Form
Place the returns form with the items that you are returning.
Post to the appropriate address.

ONLINE AFTERPAY RETURNS
Online purchases with Afterpay used as a payment method are a little bit different!

The preferred method of returns for any online purchase paid for by Afterpay is via the online store. However you can return your Afterpay purchases in-store or online for an exchange or refund, subject to this Returns Policy. This is how:

Through the Online store via post: Follow the Online Returns process. We will notify Afterpay of your return and your Afterpay payment plan will be adjusted accordingly. Please note that the refund amounts are taken off the last payment(s) first. If at least one payment has been made in relation to the purchase, and the refunded amount is greater than the amount outstanding, the difference between these amounts will be refunded to the credit/debit card that you used to place the order. The bank may take 5-7 days to refund the money to your card. For more information visit: https://www.afterpay.com.au/

In-Store: Visit your preferred Best&Less store to exchange or refund your purchase. You’ll need to make sure you bring the following:

Your order confirmation;
The credit/debit card linked to your Afterpay account; and
Official (photo) identification.
No adjustment will be made to your Afterpay payment plan and you will need to continue to pay this out as normal. Your refund will be processed back to your credit/debit card. This is a requirement of your contract with Afterpay.