Camilla

THE STORY OF CAMILLA

“Every great dream begins with a dreamer. Always remember, you have within you the strength, the patience, and the passion to reach for the stars to change the world”.

She launched her namesake label ten years ago. Now, celebrated designer and artist Camilla Franks is a name synonymous with Australian fashion and lifestyle. Each CAMILLA piece is infused with story: the destination and adventure are yours to fill with vibrant colour, digital print, bohemian detailing and intricate craftsmanship. All pieces are luxurious, individualistic and timeless, creating a sentimental place in your wardrobe and life.

Camilla first found inspiration in theatre, designing flamboyant costumes for the colourful characters of the stage, reveling in the ovation they received. Her entrepreneurial spirit inspired the launch of CAMILLA, and her debut collection of bold kaftans marked a pioneering moment for resortwear in Australia and globally

In 2004, Camilla opened her first boutique, at the world famous Bondi Beach. Her collections captured Sydney’s global yet earthy identity, with exuberant colours and prints, precious silk fabrications, and detailed crystal embellishments.

An artisan realm of colour and beauty inspired by global wanderings, spirituality, kindness and love.

Follow the CAMILLA tribe on Instagram: @camillawithlove

SHOP
All
Dresses & Kaftans
Tops
Tees
Playsuits & Jumpsuits
Jackets
Skirts
Shorts
Pants & Leggings
Knitwear
Accessories
Shoes
Men’s
Kids’
Sale

MOMENTS
New Arrivals
Festival Dreaming
Camilla Exclusive’s
First Frost
Season Must Haves – Autumn
Bridesmaids
Shop by Print

SHOP BY SEASON
Chinese Whispers
Jambo Jambo

DELIVERY RATES & TIMES

Service                  Estimated Delivery Time       Cost        Order over $500        order over $1000
Express Shipping          1-2 Business               Days $15                           NA                       FREE!
Standard Shipping       3-5 Business               Days $10                       FREE!                        NA
NZ Standard shipping 2-5 Business               Days $25                       FREE!                        NA

DELIVERY TERMS
These delivery terms apply to purchases from www.camilla.com.au

DELIVERY FEES
Delivery fees will be charged on all orders in accordance with the Delivery Fee Table which may be updated at our discretion from time to time. A standard or express fee per delivery and possible re-delivery fee will apply.

DELIVERY NOTIFICATION
Once you order has been dispatched you will receive an email with tracking details, which will allow you to track your order every step of the way. You can also check the status of your order by logging into your account. Click here to login to your account.

AUSTRALIAN EXPRESS & STANDARD SHIPPING
Orders are dispatched before 2pm AEST Monday – Friday. For deliveries within Australia we use an Australia Post courier for express and standard deliveries. Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched.

Orders made with our express service must be placed before 2pm AEST Monday – Friday in order to be delivered the following business day (excluding public holidays and weekends) and is only available for deliveries within Australia.

Delivery times are listed in the Delivery Fee Table and are an estimate only and you agree we will not be liable for any delay in delivery. Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area.

INTERNATIONAL STANDARD SHIPPING – NEW ZEALAND ONLY
International shipping is currently only available to New Zealand. For shipping of standard and express orders to New Zealand we use DHL courier service. Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address, as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched.

Orders are dispatched before 2pm AEST Monday – Friday. Delivery times are listed in the Delivery Fee Table and are an estimate only and we will not be liable for any delay in delivery.

TAXES & DUTIES
International shipping costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

Please note that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

For more information on taxes, duties and customs regulations please contact your local customs office directly.

SURFBOARD DELIVERIES – AUSTRALIA & NEW ZEALAND ONLY
As surfboards are made to order, please allow up to 6 weeks for shipment. Once your surfboard is ready for shipment you will receive an email with tracking details.

FREE SHIPPING
If your order qualifies for free shipping, the cost of shipping will be automatically deducted from your order total.

There is a free Shipping Calculator in the checkout to let you know how much you have to spend for your order to qualify for free shipping.

From time to time, we may offer free shipping promotions. Please note that free shipping promotions will be applied to your order on the payment page and may be subject to terms and conditions (such as minimum spend or specific dates). To be notified of any future free shipping or other promotions by email, simply sign up to CAMILLA news on the bottom right navigation.

LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact our Customer Care Team within 7 business days of placing your order so that we may assist you.

LATE DELIVERIES
In estimating your delivery time, please note that delivery times may vary from product to product. Most orders will be dispatched from our warehouse within 1 to 3 business days of placing an order. From time to time we may post a notice on our website informing of a shipping black out period.

We make every attempt to deliver goods within the estimated time frame however, we will not accept any responsibility or liability for any late deliveries.

For out of stock items please refer to our Terms and Conditions.

Questions About Shipping
If you have any questions related to shipping or your delivery, please contact our Customer Care Team:
Address: CAMILLA, 13 Bowden Street, Alexandria, NSW 2015 Australia
Hours: Monday-Friday 9am-5.30pm AEST
Phone: +61 2 8353 1800
Email: online@camilla.com.au

VOSN RETURNS
Normal returns policy applies, please read prior to purchasing. VOSN is considered an event, not a sale. If you’ve purchased a full priced item using the code you can receive an eBoutique credit or a refund back to your credit card for the full amount for the item/s. If you have purchased a sale item/s and used the code this can be returned for an eBoutique store credit.

RETURNS POLICY
At CAMILLA, we pride ourselves on our luxurious designs, intricate embellishments, and quality craftsmanship, however, we understand that there may be times where you will need to return an item purchased from us. This policy applies to all purchases made in-store from ‘CAMILLA Retail Boutiques’ and online through the ‘CAMILLA eBoutique’ (located at http://www.camilla.com.au/).

All correspondence relating to items purchased must be directed to the original place of purchase– CAMILLA eBoutique, return enquiries cannot be managed by a CAMILLA Retail Boutique and vice versa. Items purchased from a CAMILLA stockist, such as David Jones, must be returned to the stockist from where they were purchased and are not managed by a CAMILLA Retail Boutique or CAMILLA eBoutique.

CAMILLA eBoutique Returns

Please note that eBoutique returns must be returned to CAMILLA within 14 days of the purchase having been received.

Full-Priced Items
Full-priced items purchased from the CAMILLA eBoutique may be returned and then a refund or CAMILLA eBoutique credit (at your election) will be issued, provided that the conditions in this Policy are satisfied.

Sale Items
‘Sale’ or ‘markdown’ items purchased from the CAMILLA eBoutique may only be returned for CAMILLA eBoutique credit, provided that the item(s) meet the conditions for full-priced item returns.

Exchanges of CAMILLA eBoutique Purchases
Unfortunately, due to styles selling out quickly, we cannot offer exchanges on CAMILLA eBoutique purchases as your requested item may sell out prior to us receiving your return. If your purchase meets the return conditions, you are able return your item and purchase an alternative item.

CAMILLA Retail Boutique Returns
Full-Priced Items
Full-priced items purchased from a CAMILLA Retail Boutique may be exchanged or returned for a CAMILLA Retail Boutique credit provided that the conditions in this Policy are satisfied.

Sale Items
‘Sale’ or ‘markdown’ items purchased from a CAMILLA Retail Boutique cannot be returned for change of mind.

Returns Conditions and Exclusions
Non-Refundable/Exchangeable Items
CAMILLA will not accept any refund or exchange on the following items:

hosiery;
lingerie, intimates and undergarments;
earrings and jewellery; and
surfboards

Return Conditions
Returns of swimwear may be refused if the hygiene seal is not intact, or if the item is assessed to be unfit for resale by CAMILLA for hygiene reasons. Please ensure that swimwear is tried on over your own underwear to maintain its hygiene. This clause does not apply where an item has a manufacturing defect which has been brought to our attention within 6 months of the purchase date.
The conditions of CAMILLA providing a refund or credit are that:

the goods are returned to the original purchase location within 14 days of the original purchase date. Returns outside these time frames may be accepted at the sole discretion of CAMILLA in which case only a CAMILLA eBoutique or CAMILLA Retail Boutique credit will be offered;
proof of purchase to CAMILLA’s satisfaction is provided, in the form of the CAMILLA transactional receipt or invoice; and
the items are in their original condition, meaning that:all tags are still intact;
the items are in their original packaging; and
the items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches).

Surfboard Returns
Unfortunately all surfboard sales are final and non-refundable due to the nature of the surfboards being made to order. There is also no exchanges on print, credit note or other CAMILLA product. The sale is considered final.

Faulty Returns
CAMILLA Retail Boutiques or CAMILLA eBoutique can assist you with your return of a faulty item by offering you a number of solutions:

if the fault is minor (as determined at the sole discretion of CAMILLA), we may elect to repair the product, where possible;
if the fault is major (as determined at the sole discretion of CAMILLA), you may elect to receive:a replacement product (if possible); or
credit; or
a refund of the original purchase amount (except if the original purchase was made using a credit).
CAMILLA will only offer you a repair, exchange, credit or refund if:

the goods are returned within a reasonable time, being 6 months from the date of purchase;
proof of purchase to CAMILLA’s satisfaction is provided, in the form of the CAMILLA transactional receipt or invoice; and
upon assessment by CAMILLA:
the item is considered faulty; or
the item is considered to hold a manufacturing fault; or
in respect to CAMILLA eBoutique purchases, the item varies significantly to the CAMILLA eBoutique description and/or images; or
in respect to CAMILLA eBoutique purchases, the item delivered is not the item that was ordered.

Please note that for faulty items, purchased from a CAMILLA stockist you are required to return the item to the relevant stockist.

CAMILLA will not offer a repair, exchange, credit or refund of any item where fault or damage has been caused by the wearing of, or incorrect caring for, the item. However, if you believe the item is faulty please follow our return procedure appropriate to your channel of purchase (eg CAMILLA Retail Boutique or CAMILLA eBoutique).

Return Procedure – CAMILLA Retail Boutique
The items for repair, exchange or return must meet the requirements set out in this Policy. Items may be presented at any CAMILLA Retail Boutique for assessment and processing in accordance with terms of this Policy.

Return Procedure – CAMILLA eBoutique
The items must meet the requirements as outlined above. Please email online@camilla.com.au to request a Returns Authorization Number (RA#).

Returns will not be accepted without the appropriate paperwork, being the CAMILLA eBoutique Online Returns Form, Proof of Purchase and RA#. Please fill out the CAMILLA eBoutique Online Returns Form (sent with your original order); Download the PDF here.

Send the completed returns form with your return item(s) to:
CAMILLA eBoutique
13 Bowden Street
ALEXANDRIA
NSW 2015
Australia

Returned items must be received by CAMILLA eBoutique at the address above within 5 business days of CAMILLA eBoutique issuing the RA#.

Shipping & Return Shipping
Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer.

CAMILLA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by CAMILLA. Returned items must be sent by a prepaid method of shipping.

Refund Tender
If you are entitled to a refund, your refund will be returned in the same manner as the original payment method; CAMILLA Retail Boutique or CAMILLA eBoutique credit, or for purchases made by credit or debit card, the cardholder and the same card are required.In respect to CAMILLA eBoutique, returns are processed in accordance with our processing procedures. Processing of refunds can take up to 5 business days to show on your account due to varying processing times between payment providers. You will receive an email from CAMILLA when you refund has been processed.

CAMILLA Retail Boutique Credit
As our CAMILLA Retail Boutiques and CAMILLA eBoutique are considered separate, CAMILLA eBoutique credit cannot be swapped for CAMILLA Retail Boutique credits or vice versa.

CAMILLA eBoutique Credits
If you are to receive a credit for CAMILLA eBoutique, the credits are applied to your CAMILLA eBoutique Account once your return has been processed. CAMILLA eBoutique credits are valid for 6 months and can be used for purchases via the CAMILLA eBoutique.

You can check your CAMILLA eBoutique credit balance by logging on to your account. To use your CAMILLA eBoutique credits you will have the option in the checkout on the payment step to use CAMILLA eBoutique credits. To login to your account CLICK HERE.

Gift Returns
If you have received an item purchased from a CAMILLA Retail Boutique or CAMILLA eBoutique and you would like to return that item or exchange it, then you must follow the procedures set out in this Policy (in particular see section 1 and 4) to return your gift.

Consumer Guarantees
Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and this Policy and in relation to the CAMILLA eBoutique, any terms of use and purchase specified on the website.

If you are a consumer as defined in the ACL, the following notice applies to you: “Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

Amendment
This Policy may be amended from time to time by CAMILLA, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check CAMILLA’s current Terms, before making any purchase. Our agents, employees and third parties do not have authority to change the Terms.