Canterbury

Our History
In 1904 three men began making tough woollen garments in a small town in New Zealand. John Lane, Pringle Walker and Alfred Rudkin were English natives turned proud Kiwis. Such was their love for their adopted homeland, they named their company after the area in which they settled – Canterbury. From its very beginnings, this was a brand rooted in the New Zealand soil. Like the Kiwi landscape itself, it was rugged and uncompromising. When the time came to give the company a logo, the founders naturally chose three kiwis. Canterbury’s reputation grew. Years later, when the Australian and New Zealand army needed tough gear for their units in World War 1, they made the call to Canterbury. The result was hard wearing kit created in the harsh cold of the South Pacific but designed for the blistering heat of the Mediterranean. Canterbury was becoming a national institution, a byword for Kiwi qualities of trustworthiness, resilience and hard work. Inevitably, the other great New Zealand institution – the All Blacks rugby team – would eventually choose Canterbury too. Thus began an association that would last for decades and would etch three kiwis not just onto jerseys, but into the folklore of the game.

Our Brand
For over a century Canterbury has dedicated itself to making stylish, crafted products that are built to last. At every stage we’ve challenged ourselves to come up with innovations that make our kit – and sometimes even the game itself – even better. So we study the game forensically, talking to players about what they need and value developing and testing ideas with fanatical precision. This relentless drive has delivered landmark technical innovations: the loop neck, the rubber button, the base layer. Today, we apply this combination of respect for history and forward-looking product development across all of our ranges from casual sportswear to training kit to the elite international rugby strip. We take our responsibility to the game very seriously. Where tradition meets design – that’s where you’ll find Canterbury.

Our Product

On Field:

On match day, players look down at their kit and trust that Canterbury has thought of everything. We make highly technical on-field products that improve individual and team performance. And it’s an approach that applies across all levels of the game – from professional to grass roots. Canterbury focuses innovation on every aspect of rugby wear. We think about how to build different products for different playing positions. Ultimately, our product developments make individuals and teams play better.

Off Field:

The rugby-supporting community loves to dress the part – in gear that reflects the traditions of their favourite game. That’s why Canterbury makes casual products that can be worn by everyone … Every product from a replica club jersey to a casual polo-shirt has the brand DNA running through it. Our products are comfortable, rugged, timeless and authentic.

Training:

Canterbury makes technical training wear that helps individuals prepare the right way. Our products put the focus on comfort and freedom of movement during the training regime. They also boost athletic power and accelerate post-match recovery. But it’s not just the rugby player that reaps the benefit. In the gym or on the road, the performance qualities of Canterbury’s kit will push the fitness enthusiast to new levels.

Teamwear:

The Canterbury teamwear range is inspired by the passion for sport and the constant challenge to push sporting boundaries. We bring technology and designs to schools and clubs from our professional union and league teams.

Our Teams
Our sponsored teams are ambassadors for the kit and equipment we provide. Canterbury have been sponsoring high profile teams for nearly our entire existence. The kit is the last piece of the puzzle, the item which bonds everyone together, every player fighting for the same crest, colour and goal. Canterbury have been able to be part of some amazing memories in the past and we hope recreate these in the future. Headlining teams we sponsor currently include: England, Ireland, Leinster, Leicester Tigers, NSW Waratahs, Queensland and NZ Warriors to name but a few. We are proud to be part of so many teams adventures and quests to success, knowing our kit will deliver when needed.

Our Promise
Rugby is an inclusive sport, played and watched by people of all ages, both sexes and every ability. Whether playing or watching, we’re all fans at heart. And we’re all unified through our simple love of the game. At Canterbury, we recognise that for all the glamour of the professional game, rugby belongs to everyone. So we make products in the same inclusive spirit, with ranges for all the community.

Delivery Details

AUSTRALIA ONLY
Any orders over $100 are Free standard shipping within Australia.  An express post option is available for an extra $10.  Any orders under $100 the postage is $7 standard or $10 express. The Canterbury Shop will only ship orders within Australia.  All parcels are sent via Eparcel and have a full track and trace service.

Australia Post eParcel Express
All Orders are sent by E Parcel with a  full track and trace service http://auspost.com.au/track/. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing the Customer of how to collect the Customer’s parcel during normal business hours. Parcels will be held by the delivery service for their maximum hold time. Should the Customer not respond to a calling card and the parcel is returned to Canterbury as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.

Express post – 1 to 4 business days
The Customer should allow for a further 2 days (in addition to the above) for delivery to regional areas. The delivery dates are estimates only.

How can I track my order?
The tracking reference and Australia Post website has been included in your order shipment method, click the web address provided in your shipping delivery notification email http://auspost.com.au/track/. If you haven’t received this email yet, then your order may not yet have been dispatched.?

How long will it take me to receive my order?
We will aim to have your order picked and packed within 24 hours. You will receive an email confirmation once it ships. Please then allow another 2-5 business days for metro courier delivery and 3-7 days for regional areas. Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.

When will I be billed for my order?
Your credit card will be charged during checkout.

Can I have my order delivered to a different address from my billing address?
Yes. To have your items delivered to a different address, simply enter in the details on our delivery information page during the check out process..

How do I send different items to different people at different addresses?
You will need to create a different order for each of the different addresses.

If you have not received your order within the estimated delivery time, or have any other questions about your order, please contact customer service on canterburyshop@canterburynz.com.au

Returns Information

What is your returns policy?
The Canterbury Shop is happy to accept the return of goods within 30 days of receipt.

I have changed my mind, will you let me return my purchase?
Yes. the Canterbury Shop accepts the return of all unwanted goods within 30 days of receipt as long as they remain unworn with tags attached. The Canterbury Shop does not refund shipping and handling costs associated with items returned where you have changed your mind.

Where do I send my return/exchange?

For all returns please contact our Customer Operations team who will provide you a Return Authority number and the return address.

Customer Operations Contact Details:

Email: credits@canterburynz.com.au

Phone: 1300 55 35 17 – option 4

When will my credit card be refunded?
For refunds, please note that the refund will not show in your bank account until at least 3 days after the refund has been made by the Canterbury Shop. If it is not there after this time, please check with your bank before contacting us.

What information do I need to send with my return?
Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy, ie whether you would like a refund or replacement and if replacement the exact details of what you would like, including the name, size and colour as per the information for that item on our website.

What is the cost of return shipping?
We will arrange free replacement delivery for any goods either supplied in error or faulty upon delivery. Change of size or unwanted goods, unfortunately your shipping and handling charges on these returns are non-refundable. The Canterbury Shop is not liable for the loss of garments being returned. To protect yourself you may want to use an insured service to return your goods, as these remain the property of the customer until an email confirmation is sent to acknowledge our receipt of the item or items.

What if I receive a faulty item?
The Canterbury Shop will accept the return of goods delivered that are faulty within 30 days of receipt. Our quality control team inspect all deliveries from the Canterbury Shop to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us at the Canterbury Shop to arrange a free replacement delivery, or we will refund your purchase price if out of stock (postage and packaging for the replacement item will be at our cost).

Can I return or exchange my Internet purchase at a store?

Sorry, no returns can be made to our retail stores.

• For all returns please contact our Customer Operations team who will provide you a Return Authority number and the return address.

• Customer Operations Contact Details:

• Email: credits@canterburynz.com.au

• Phone: 1300 55 35 17 – option 4

Gift Vouchers Information

Our Gift Vouchers are sent electronically on the date you specify to the email address given. Payment for the gift voucher will be charged on purchase not on the date of issue and are valid for 24 months from issue.

Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by our customer service team.

Unwanted Gift Vouchers can not be returned and voucher codes can not be used to purchase another gift voucher.

If the recipient will be prompted at the checkout to enter their unique gift voucher code, this can be done at during the checkout process. The funds will then automatically appear and the option given to redeem the funds against the cost of purchases in the basket.

If the items purchased total less than the gift voucher amount the remaining funds will remain on the gift voucher to use on the next purchase, if the items purchased exceed the gift voucher amount the remaining value must be paid by card in order to complete the order.

Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued.