Cellulite Institute

Cellulite Institute in Malvern, Melbourne, VIC categorized under Beauty Salons, Weight Loss specialising in services such as Weight Loss Treatments, Cellulite Treatments.

Additional services by Cellulite Institute include .

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Reviews

“I bought a Spreets voucher that was supposed to be for 6 months of unlimited hair removal. At my first appointment, they stated that I could only book in every 8 weeks (even though the voucher says unlimited) because they were fully booked. I told them at the first session that I would like the third session to be before a holiday to Fiji because I would be tan afterwards, and was assured this could be arranged but told that I could not book it in until the 2nd session as they did not book any appointments in advance. When I went to the 2nd session, I had another staff and they said there were no appointments until after my holiday. Then when I called to inquire whether I could still have the session if my legs were tan, they said most likely not if it is dark (which it is). I asked for a later appointment and they said the voucher expires on August 24th and they could not extend it. I responded that I had requested early on to have my appt before the holiday and was told my appointments would be every 8 weeks. They implied I was lying and said that the other staff would never had said this, as it was every 8 to 12 weeks (which actually makes no sense because that is outside of the range of the voucher). They were extremely rigid, rude and belligerent and refused to organise a third appointment for me. I told them that I would be reporting their behaviour online and to Spreets and that this was not good business practice they said they didn’t care. They were very unprofessional. Unfortunately, what began as a good experience with the other staff, has ended very disappointingly. I am going to seek a partial refund from Spreets–if the others who did not get the service they expected would like to do this as a group, let me know. It’s clearly a case of false advertising “6 months of UNLIMITED ELOS on the Area of Your Choice by the Cellulite Institute for just $129! Valued at $1600″. Looking at the price list, the most expensive area is the back ($300). You would need to come in at least 5 times to get the $1600 value that is advertised. Generally a 6 week time frame between sessions is normal–not 8 to 12 weeks (which incidentally would take it out of the 6 month period which they seemed to object to). This timeframe only allowed us to redeem half of the value of what was advertised.”

“Unfortunately, I too would like to share my negative experience with this business. I purchased the Spreets voucher for the $129 unlimited ELOS, and was only able to make ONE appointment in Mid-June… booked in early March. The first treatment was fine and the beautician then pleasant, but be wary if you are late. I had my second appointment today, but was 10minutes late due to an injury. I was shocked to hear that from being 10minutes late, my whole voucher became void, $129 down the drain. Not only were the staff rude and unforgiving as I explained my situation, … I was stared down the whole time. I whole-heartedly agree with celledavis: ‘One would think that the purpose of offering internet deals such as Spreets would be to impress potential clients and encourage repeat business.’- apparently not. I will not be recommending the Cellulite Institute to anyone.”

“I was the first one to make an appointment (after the spreets deal) and have had the same experience, rudeness and only got to have two appointments. After my second appointment, I broke out in huge painful welts on my legs (had my legs done). I called them and she said it was probably hives (I have never had hives before). The welts lasted for 3 weeks and 9 weeks later I have light coloured scars where the welts are. The hair on my legs is worse than when I started. This place of business is extremely unprofessional and I would definitely tell people to stay away.”

“One would think that the purpose of offering internet deals such as Spreets would be to impress potential clients and encourage repeat business. Amongst the other 550 people who bought a co-called Unlimited ELOS to the value of $1600 for $129, by rendering it impossible to make enough appointments within 6 months to fully redeem the offer. After waiting an exceptional time for an initial appointment, and then a further, unacceptable time for the second (which I could not make and they would not allow me to reschedule) I was advised that no further appointments were available. It is extraordinary, and completely unsatisfactory. The some of the staff was exceedingly rude and uncompromising. The actual treatment itself was fine, the beautician was quite pleasant. Sadly, that is the only good thing I have to say about the Cellulite Institute. I agree completely with Jader123.”

“I found the service abrupt and unfriendly. They are uncompromising – – watch out for the fine print on in their deals they have through email marketing – if you are late your entire voucher for so called ‘unlimited sessions’ is automatically CANCELLED – what would be fair is your first session is cancelled however the other 5 sessions you could book in for the remaining 5 months of the deal are still valid. They revert to the fine print and will not budge. This means they collect the upfront money – in my case $129 and give you nothing accept the 20min window of time they left open for the 1st appointment you were late for! They were very open in saying that they have cancelled many peoples vouchers because they were late to an appointment so I know I am not the only person feel very ripped off!”