City Beach

Born and bred in Brisbane, Australia; City Beach has cemented its status as one of the nation’s leading fashion retailers. Since our humble start in 1985; we’ve never looked back and now boast over 60+ retail destinations across the country, a dedicated Online Store, Head Office and purpose built Distribution Centre.

Stocking some of the world’s biggest brands; we have the ultimate mix of surf, skate, street, moto, active and fashion styles. We offer a shopping experience like no other as well as unique in-store entertainment, celebrity appearances and a unique culture unparalleled by any other Australian retailer.

Where it all began...
When it all began in 1985 we had one tiny shop just off the Queen Street Mall in Brisbane, Queensland. Since then, City Beach has grown to become a part of many Australian’s lives.

From those humble beginnings until now, our commitment to build huge stores, that are heaps of fun to visit, has made City Beach shops a great place to hang out when you’re shopping with your friends.
Now, and the future…
Now City Beach online is making it even easier for you to shop for all your favourite brands whenever it suits you. Better still your order can be processed and delivered in just a few days so you’ll be stylin before you know it!

In our warehouse in Brisbane we have the people and the infrastructure to move stock around Australia quickly and reliably, to ensure that your local store is always fully stocked with all the latest gear and your online orders arrive to your door fast.

Our national head office is located in Brisbane’s city centre, just off the Queen Street Mall. This space is home to heaps of our people, including our Buying Teams, who regularly scour the globe to ensure we’re bringing you the very latest fashion trends fresh from all around the world.

We keep the shops, and our website, fresh by staying in touch with what you want from us. We have a simple philosophy of employing the people that live the City Beach life and giving you what you want, when you want it. This same philosophy has seen us develop from being just another retail shop into playing a part in the day to day life of Australia’s youth culture and lifestyle.

With stores in Perth, Darwin, Sydney, Melbourne, Brisbane and the Gold Coast, and now our online store, City Beach is still growing, and if we’re not already around the corner, stay tuned, we’ll be coming to a mall, or a screen, near you soon.

Our people are our strength. We are always hiring crew from around Australia to fill a large range of positions within our, head office website, warehouse, and stores. From casual employees to big store managers; our people set standards in customer service for which City Beach is renowned (Click here for City Beach Jobs).

City Beach provides a unique place to shop by making the stores a fun place to hang out. We are constantly assessing what it is that you want, and from that, we develop in-store entertainment for you that is unmatched by any other retailer in Australia. Just check out the list of stars who are lining up to be a part of the City Beach experience and meet their fans – Bliss N Eso, Cam Sinclair, Bam Margera, T-Pain, The Rockstar Crew, Parko, Bucky Lasek, Taj Burrows, Children Collide, Yves Klein Blue, Kottonmouth Kings, freestyle BMX legend Tim Wood, the boys from Crusty Demons of Dirt and Metal Mulisha. Chances are, if they’re coming to Australia, they’re coming to a City Beach store near you!
Customers and Employees
FOR OUR CUSTOMERS, City Beach is more than just somewhere to score the latest clothes – it’s a great place to hang out and meet up with your friends.

FOR OUR EMPLOYEES, City Beach is more than a job – it’s a way of life.

Check out the City Beach stores – click here. Or if you can’t wait, start shopping now online.

So if you want to be at the centre of it all and keep up with all the latest, check it out, it’s all happening at citybeach.com.au

Company Overview
It all started in 1985 in a tiny shop in Brisbane, Queensland, just off the Queen Street Mall. Since then, City Beach has grown to become Australia’s biggest and best surf, skate & fashion retailer.

With stores in Perth, Darwin, Sydney, Melbourne, Brisbane, the Gold Coast & our online store (www.citybeach.com.au), City Beach continues to grow strong, and if we’re not already around the corner, stay tuned, we’ll be coming soon to a mall near you.

Awards
ORIA award – Best Use of Technology (website)

Products
Shop Mens: http://www.citybeach.com.au/shop/en/citybeach/mens

Shop Womens: http://www.citybeach.com.au/shop/en/citybeach/womens

Shop Kids: http://www.citybeach.com.au/shop/en/citybeach/kids

Shop Footwear: http://www.citybeach.com.au/shop/en/citybeach/footwear

Shop Hardware: http://www.citybeach.com.au/shop/en/citybeach/hardware

Shop Accessories: http://www.citybeach.com.au/shop/en/citybeach/accessories

Shop Sunnies: http://www.citybeach.com.au/shop/en/citybeach/sunnies

Shop Watches: http://www.citybeach.com.au/shop/en/citybeach/watches

Shop Sale: http://www.citybeach.com.au/shop/en/citybeach/sale

Shipping Info
Interpretation
1.1 In these terms and conditions:

“Account” means the personalised account created by the Customer on the Website enabling the Order of Goods.

“Agreement” means these terms and conditions, including the terms of any Order placed by the Customer through the Website (if applicable).

“Business days” means business days in Brisbane, Australia.

“City Beach” means Fewstone Pty Ltd ACN 010 496 465 trading as City Beach.

“Customer” means any person or persons who wish to or have used the website to place an Order.

“Goods” means any products described in an Order and includes packaging.

“Intellectual Property” means all rights in patent, copyright, trade names, trademarks, logos, designs, images (including photographs, videos, multimedia or films) or service marks (in each case whether registered or registrable).

“Material” means any information (including but not limited to data, source codes, and drawings) or images in any form (whether visible or not) stored on or used in connection with the Website.

“Order” means a request submitted by the Customer to purchase Goods from City Beach through the Website.

“Restricted Material” means any product displayed for sale on the Website, the sale of which is restricted to persons of a certain age.

“Website” means the internet site located at www.citybeach.com.au operated by City Beach.

1.2 Any reference in this Agreement to the singular includes the plural, to any gender includes all genders, to any act or statute includes any act or statute which supersedes, replaces or modifies any earlier act or statute, to persons includes all bodies and associations both corporate and incorporated and vice versa, paragraph headings are for reference purposes only and all references to clauses are to clauses in this Agreement unless otherwise specified. All references to dollar amounts are references to Australian dollars.
General Information
2.1 The Customer must ensure that the Customer enters the correct delivery address as parcels which are returned to City Beach as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Freight charges paid for the original dispatch are not refundable.

2.2 City Beach does not ship internationally.

2.3 Large orders and bulky items which include but are not limited to travel bags, surfboards, body boards and cruiser skateboards will/may be shipped with TNT couriers. These orders can not be sent to a PO Box address, it must be a residential or business address with business name included in order. You will be notified via email with your TNT tracking number. Please see below for shipping charges applied to bulky items.

The estimated delivery date depends on where the Customer lives, and is calculated from the time the Customer receives the ‘Order Shipped’ email, not from the time the order was placed.

The following are estimates only, and are based on information provided by TNT couriers:

Express road service – 3 to 10 business days for metro areas. Please allow up to another 10 business days for rural areas.

For all TNT order inquiries please contact TNT directly on 131150.

2.4 If the Goods are delivered by courier, the Customer’s parcel will be delivered during normal business hours. Upon delivery, the Goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing the Customer of how to collect the Customer’s parcel during normal business hours. Parcels will be held by the delivery service for their maximum hold time. Should the Customer not respond to a calling card and the parcel is returned to City Beach as unclaimed, further freight charges may be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.

Once the Goods have arrived in City Beach’s warehouse, it may take up to another 3 days for processing and dispatch. Once the Order has been shipped, the Customer will receive an email confirmation.

All Other Parcels and Products

2.5 Depending on the nature of the Goods ordered, City Beach will arrange for delivery of the Goods by Australia Post or a courier. City Beach will use its best endeavours to deliver the Goods to the Customer’s nominated delivery address within the time period specified in point 2.6; however City Beach will not be liable to the Customer or anyone else for any losses suffered or incurred due to delay.

2.6 City Beach endeavours to process all orders within the next business day however please allow up to 3 business days for your order to be processed and dispatched.

2.7 For deliveries within Australia, the Customer should allow for standard Australia Post delivery times. The estimated delivery date depends on where the Customer lives, and is calculated from the time the Customer receives the ‘Order Shipped’ email and not from the time the Order was placed. The following are estimates only, and are based on information provided by Australia Post:

FOR POSTCODES COVERED BY EXPRESS POST VIEW HERE

Standard mail – 2 to 6 business days for metro areas. Up to 10 business days for regional areas.
Express post – 1 to 2 business days for metro areas. Up to 4 business days for regional areas.

2.8 The Customer should allow for a further 3 business days (in addition to the above) for delivery to remote areas as an estimate only.

2.9 Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and the customer will be contacted to collect from there. Some remote locations such as islands can only be accessed by boat therefore normal shipping times do not apply.

2.10 The delivery dates are estimates only. City Beach will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible. Please note that while Australia Post provides a reliable national service, delivery delays can occur for a variety of reasons. If you are experiencing a longer than usual delay, please first enquire about your missing package at your local post office.

2.11 If the Customer’s Order cannot be dispatched within 3 business days of the Order being placed, the Customer has the opportunity to cancel the Order or modify the Order (in the event of lack of availability of particular Goods). To do so please contact our customer service team on 1800 640 811 or customerservice@citybeach.com.au

2.12 City Beach reserves the right not to accept an Order, or having accepted an Order, to cancel an Order if it cannot supply the Goods the subject of the Order.

2.13 City Beach Online cannot investigate dispatched missing orders until 10 business days after the customer has received the ‘order shipped’ email, as per Australia Post guidelines. If your package has still not arrived at this time please contact us on 1800 640 811. Any damaged or lost orders are subject to an investigation carried out by the courier service. This investigation can take up to 10 business days and we must allow the delivery company to complete their investigation before we can take any further action in to the where about of the parcel.

2.14 Australia post does not require a signature for delivery unless otherwise specified. Customers not in attendance when an order is delivered may find their parcel left at the residence in a safe spot i.e. letterbox or will receive a card with information on collection of the order. Australia Post does not redeliver items which have been transferred to a local post office for collection.

2.15 Special instructions can be left for delivery of your order during checkout, City Beach takes no responsibility in the case that these instructions are not followed.

2.16 If the customer leaves specific shipping instructions for a parcel to be left at a property then the parcel is left at the customers own risk. City Beach accepts no responsibility or damage or loss of parcels that have been left as per the shipping instructions.
Multiple Item Orders
3.1 Subject to the terms of any Order, if City Beach can not supply all items, you will be contacted and the rest of the order will be shipped.

3.2 Where size exceeds packaging restrictions the order may be sent in multiple parcels with multiple tracking numbers. Due to this the complete order may not arrive at the same time.
Shipping Charges
4.1 For all customers whose delivery address is within Australia, we have FREE Standard Shipping ($5.99) on orders $75.00 and over. A fee of $5.99 for regular shipping will be added to all orders placed under $75.00. Express shipping is available for $9.99.

4.2 Free shipping excludes Gift Card purchases and bulky items.

4.3 The Customer will be able to see the freight costs at the checkout stage, before finalising the Order payment.

4.4 If required by City Beach, the Customer must pay to City Beach the delivery fee (or such other fee as may be specified by City Beach) in respect of each Order.

4.5 If the Order includes Restricted Material in respect of which the law prescribes a minimum age to the purchase, the Customer must ensure that a person over the age of 18 years (or such other minimum age as is prescribed by the law) is available to accept delivery of these Goods.

Same Day Dispatch
5.1 We aim to dispatch all orders placed before 2pm AEST (weekdays) same day. If your order is placed after 2pm AEST, it will be dispatched the following working day.

5.2 Please note, where an order is placed before 2pm (weekdays) during a major promotional period or after a public holiday, there may be a delay on the date of dispatch due to the high volume of orders received.

5.3 City Beach utilizes Australia Post as our third party delivery service provider. The delivery times provided by us are estimates only and delays may sometimes occur beyond the control of City Beach. We take no responsibility for late deliveries or loss or damage relating to late deliveries by Australia Post, or any third party delivery services.

5.4 Please provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order, which may result in dispatch and delivery delays.

5.5 Please ensure you enter the correct delivery address. We cannot be held responsible for an incorrectly entered delivery address

5.6 Please note that you can track your order for an Estimated Time of Arrival from Australia Post website http://auspost.com.au/track
Bulky Shipping Charges
6.1 Charges do apply to items deemed to be of a bulky shipping nature. City Beach does reserve the right to change the charge values and the products they apply to without notification.

6.2 Where an order contains Items that are deemed to be bulky and regular items, the bulky Item charge will apply to the whole order and exclude it from any free shipping promotion.

6.3 Bulky fees are charged on a per item basis. So as the multiples of the items increase so too does the shipping charge.

6.4 Bulky items are not inclusive of any free shipping promotion.

6.5 Large orders and bulky items which include but are not limited to travel bags, surfboards, body boards and cruiser skateboards will be shipped with TNT couriers. These orders cannot be sent to a PO Box address, it must be a residential or business address with business name included in order. You will be notified via email with your TNT tracking number. Please see below for shipping charges applied to bulky items.

The estimated delivery date depends on where the Customer lives, and is calculated from the time the Customer receives the ‘Order Shipped’ email, not from the time the order was placed.

The following are estimates only, and are based on information provided by TNT couriers: Express road service – 3 to 10 business days for metro areas. Please allow up to another 7 business days for rural areas.For all TNT order inquiries please contact TNT directly on 131150.

5.6 The below table is representative of the products which currently incur bulky shipping & their related charges based on geographic location.

Free Shipping
10.1 FREE Standard Shipping applies to orders $75 and over made within Australia, excluding gift card purchases & Bulky Items. Orders under $75 will incur a $5.99 fee for standard shipping. Express delivery is available with a fee of $9.99

10.2 For deliveries within Australia, the Customer should allow for standard or express Australia Post delivery times. The estimated delivery date depends on where the Customer lives, and is calculated from the time the Customer receives the ‘Order Shipped’ email and not from the time the Order was placed. The following are estimates only, and are based on information provided by Australia Post:

Standard post – 2 to 6 business days for metro areas and Express post – 1 to 2 business days for metro areas. The Customer should allow for a further 3 business days (in addition to the above) for delivery to remote areas.

10.3 FREE Standard shipping is subject to change at City Beach’s discretion.

Returns & Exchanges
We want you to be 100% satisfied with your purchase!

If for any reason, you don’t love what you’ve bought from us, we’ve made our returns & exchange process super easy to follow and you have 100 days to get it sorted!

Check out your options below or contact our Customer Service Team, we’d be happy to assist with any questions you may have. You can phone us on 1 800 640 811, we’re here Monday-Friday 9am-5pm (AEST) or email us at customerservice@citybeach.com.au
Exchanges
We are happy to exchange your product/s. All we ask is that any product/s you are exchanging are in original condition; with all tags attached, any packaging intact, and your proof of purchase is included. Please note:

Earrings and pierced jewellery can only be exchanged / returned if deemed faulty or if the incorrect product was sent to you.
Swimwear and underwear can only be exchanged / returned in their original condition, clean, with all tags and protection stickers attached. All swimwear sets need to be returned in their original sets.

Online (via Post)
Product/s bought online can be returned to our online store by following these simple steps:

Print the Tax Invoice that we emailed to you in your shipping confirmation email.
Fill out the Return Request Form that you received with your parcel or alternatively download Returns Form.
Pack your product/s in their original condition, clean and with tags attached, together with these documents into a protected parcel (to avoid damage during transit).
Post the parcel to our Online Returns Department:City Beach E-Store Returns
PO Box 2399
Mansfield
Qld 4122
Once we receive your product/s back into our Online Returns Department, we will assess the product/s to ensure that they meet our returns criteria. Once the assessment is completed and the returns criteria satisfied, we will issue a refund on the payment card or PayPal account used to purchase the product/s.

Your product/s may need to be sent to the manufacturer to be assessed before a decision can be made regarding an exchange or refund. In the event that this happens, our Customer Service Team will stay in touch throughout the process. City Beach respects consumer rights under the ACL and processes all warranty and non-warranty claims in accordance with legislative requirements.

For further information on the details of our Returns Policy, please see our full City Beach Refund Policy.

Free Gift or Gift with Purchase Product/s

If you are returning product/s that were part of an order that entitled you to a free gift or gift with purchase, you must include the gift along with the products/s that you are returning. If the total order value after your return is high enough for you to qualify to keep the gift, there is no need to include it in your return.

Please contact our Customer Service Team if you are unsure whether this applies to your return. Phone us on 1 800 640 811, we’re here Monday-Friday 9am-5pm (AEST) or email us at customerservice@citybeach.com.au

Welcome to
City Beach Careers
It all starts here! You’ll soon discover a career with City Beach is like no other. From our fast-paced, lively work environments to our laid back dress code; we offer a unique culture unrivalled by any other Australian retailer. Working for City Beach, you’ll enjoy epic incentives such as an enticing employee discount and staff competitions with the chance to win overseas holidays, festival tickets, GoPro cameras and more!

With endless career opportunities available across our 60+ stores, Head Office and Distribution Centre; you’re bound to find the role for you. Casual to full-time opportunities exist in Retail, Sales, Managing, Marketing, IT, Loss Prevention, Pick & Pack, Buying and Styling. Head over to the Careers Page now for available roles, register interest and sign up for job alerts!