Colette Accessories Pacific Fair

Hailed as the “Queen of Handbags”, Colette Hayman knows a thing or two about accessories. With a goal to help women style themselves with ease, confidence and no limitations, Colette by Colette Hayman was born.

Colette by Colette Hayman looks to catwalks, streetstyle and fashion capitals around the world to identify, interpret and edit upcoming trends. We believe accessories are a statement of style and are the easiest way to stay fashionably current.

Founded in Australia in 2010, the brand has expanded at an international level. With over 160 stores globally, we strive to inspire AND enable our customers. We edit the trends and show how they can be styled. We offer quality product at extraordinary prices and are always one step ahead. We are a fashion magazine you can shop and a retail experience with a point of view. With new ranges dropping every week, there is always something new and exciting to be seen!

At colette by colette hayman catwalk trends are re-interpreted, ranges are pop culture infused and accessories are street style approved.

Company Overview
At colette by colette hayman catwalk trends are re-interpreted, ranges are pop culture infused and accessories are street style approved to continuously inspire women and help them achieve the confident look they are after.

Cool and affordable accessories are now one.
We are not affiliated with all celebrities portrayed on this site. No endorsement is implied.

“I’m empowering women, one accessory at a time” – Colette Hayman

Delivery & Tracking

Delivery & Tracking (Australia only)

FOR INTERNATIONAL DELIVERY AND TRACKING INFORMATION PLEASE VISIT OUR International Orders  PAGE.

It’s important to us that you receive your purchase as quickly as possible.  We will endeavour to process online orders within 24hrs of payment and dispatch the next business day.  However, during sale and promotional periods your order will be processed and dispatched as quickly as possible.  All Australian deliveries are shipped with Australia Post and will include tracking.

There are two postage options:

STANDARD POSTAGE (WITHIN AUSTRALIA) – Flat Rate $5.00 AUD
Orders will arrive within 2-7 business days from time of posting depending on your location.
EXPRESS POSTAGE – (WITHIN AUSTRALIA) – Flat Rate $10.00 AUD
Orders will arrive within 1-4 business days from the time of posting depending on your location.

FREE DELIVERY PROMOTION

We offer free STANDARD POSTAGE Australia -wide delivery when you place an order of $50.00 AUD or more. (Subject to change without notice.)

Free shipping will not apply when you’ve taken advantage of a special offer and the actual dollar value of the purchase is lower than $50 after discount.

If you want your order to receive priority fulfillment and sent Express Post, a flat rate of $10.00 will be charged irrespective of purchase value.

STANDARD POSTAGE

Please see below schedule below outlining Australia Post’s estimated delivery times for major centres.

The delivery time estimates do not include handling time.  Delivery time starts after your order has been despatched from our Colette by Colette Hayman warehouse.

Sydney Metro1 Business day
Canberra 1 Business day
Melbourne 2 Business days
Brisbane 2 Business days
Adelaide 3 Business days
Perth 4 Business days
Hobart 4 Business days
Darwin 4 Business days
For destinations outside of metropolitan capital cities, please visit Australia Post’s website:
http://auspost.com.au/apps/domestic-parcel.html (Please use 2148 as the “from” postcode.)

EXPRESS POSTAGE

Express deliveries will be processed the same day provided we receive the order before 12 noon.  Orders should be delivered the next day if it’s within the Australia Post Express Post Network. Please refer to the Australia Post Network areas here.

CAN I TRACK MY ORDER?

You are able to track your delivery – once your order is fulfilled and despatched, you will receive an email confirmation of your tracking number.

Please click on the following link to track your order once it has been shipped. http://auspost.com/track

PLEASE NOTE: Australia Post will require your signature on the delivery of your parcel.  If there is no-one in attendance when delivery is attempted, the post agent will determine whether there is a safe place for the parcel to be left on the premises.  A photograph will be taken of the parcel as proof that it was delivered safely (this can be provided should any disputes arise).  If there’s no safe place, a card will be left and the parcel will be deposited at your local Post Office where you will be required to sign on collection.

Returns policy

RETURNS AND EXCHANGE POLICY FOR ON-LINE PURCHASES

In the instance that you are not completely satisfied with your on-line order, please let us know and we will happily refund your purchase (sorry – we don’t exchange change of mind items purchased on-line).  Product can be returned by post to our online store or in person at any of our Australian stores.

If you prefer to return an on-line purchase to our on-line store, postage costs will be at your expense unless the item/s received are faulty or are not as ordered.

To make returning on-line items easier, for “change of mind”, faulty/damaged or incorrectly supplied items, please process a return request here and follow these simple steps:

Follow these simple steps:

Enter email address and order number
Select item you wish to return and reason for the return
Your request will be reviewed by customer service (allow for 24 working hours for a response)
Once a request to return the item has been approved, you will receive an e-mail notification.
Refund will be processed once item is received – confirmation e-mail will be sent.

For “change of mind” returns, we recommend you send your parcel with tracking as all return parcels remain the responsibility of the purchaser until received by Colette by Colette Hayman.

To obtain a refund you will need to meet the following returns policy conditions;

Item/s must be returned within 14 days of receipt;
Item/s must be in original saleable condition with all labels/tags attached; and
Order number or tax invoice to be included as a reference.

Exclusions

We do not offer “change of mind” refunds for items purchased on sale.

We do not offer “change of mind” refunds on earrings, cosmetics or cosmetic related items.

We do not offer exchanges on “change of mind” items purchased on-line.  In such instances where exchanges are sought due to “change of mind,” we recommend customers exchange their items in person at any Australian store (excludes DFO Outlets).  Refunds for “change of mind” items can also be processed in-store.

Items purchased on-line cannot be returned for a refund or exchanged at any Colette by Colette Hayman store outside of Australia.

PLEASE SEND ALL RETURNS TO:

Colette by Colette Hayman
Online store
P O Box 7388
Warringah Mall,NSW 2100 Australia

RETURNING ON-LINE PURCHASES TO A STORE – View our store listing here:

To obtain an exchange or refund for unwanted item/s purchased on-line to a store (DFO outlets excluded) you will need to meet the following return policy conditions:

Items must be returned within 14 days of receipt
Item/s must be from the current season
Item/s must be in original saleable condition with all labels/tags attached
The tax invoice must be presented as proof of purchase

To obtain a refund or exchange for a faulty or incorrectly supplied on-line item in-store (excludes DFO outlets), you will need to meet the following return policy conditions:

Faulty items must be within the warranty period
Incorrectly supplied items must be in original saleable condition with all packaging and labels/tags intact
The tax invoice must be presented as proof of purchase

RETURNS AND EXCHANGE POLICY FOR ITEMS PURCHASED IN-STORE

In the instance that you are not completely satisfied with your store-bought item, we will happily offer an exchange strictly upon presentation of a receipt within 14 days of purchase. We will also refund any full price item bought in-store upon the presentation of an original receipt within 14 days of purchase.

We do not refund “change of mind items” purchased on sale – however, we will gladly offer you an exchange upon the presentation of the receipt within 14 days of purchase.

To obtain an exchange or refund for unwanted item/s purchased in-store (DFO outlets excluded) you will need to meet the following return policy conditions:

Items must be returned within 14 days of receipt
Item/s must be from the current season
Item/s must be in original saleable condition with all labels/tags attached
The tax invoice must be presented as proof of purchase

To obtain a refund or exchange for a faulty item purchased in-store, you will need to meet the following return policy conditions:

Faulty items must be within the warranty period (DFO outlet terms and conditions apply)
The receipt must be presented as proof of purchase. In the absence of a receipt sufficient information (including but not limited to a bank statement) may be supplied to enable a successful receipt look-up.

GENERAL TERMS AND CONDITIONS

Items purchased in a colette by colette hayman Australia store cannot be returned or exchanged at any colette by colette hayman stores outside of Australia
We do not accept change of mind returns on sale items purchased in DFO Outlet stores. DFO Outlet stores do not accept any returns of product purchased in regular Colette by Colette Hayman stores
Refunds will be credited to your original method of payment. If your original transaction included the use of a gift card as a payment method, the same amount will be credited back to a gift card
Gift cards purchased in Australian stores and on-line can only be redeemed in Australian stores at present. Gift cards purchased in an international store (outside of Australia) can only be redeemed at stores within that region and cannot be redeemed on-line. Gift Card Terms and Conditions can be viewed here
We do not transfer items between stores to facilitate faulty replacements or change of mind exchanges