Diana Ferrari Clearance Store

About Us

Founded in 1979, Diana Ferrari has progressed from a small leather shoe making factory to an iconic Australian brand. Our reputation has been built on providing quality products that are both fashionable and feminine.
As a business, we have remained committed to evolving our product portfolio in line with the needs of our customers.

In 1983 Supersoft by Diana Ferrari was introduced as a comfort footwear brand to meet the needs of your everyday lifestyle. Today, Supersoft by Diana Ferrari is one of Australia’s leading and most trusted comfort brands. It continues to build upon its already envious state as a market leader, pioneering new comfort technology and product designs.

In 2000, we introduced clothing, handbags and accessories into the range, thereby providing complete wardrobing solutions for all occasions, and taking the stress out of style! This range expansion was accompanied by the opening of our very first retail boutique in Highpoint.

Today, we are proud to have 23 retail boutiques and 11 clearance outlets and we plan to open more retail boutiques across Australia in the near future.

Our Diana Ferrari retail boutiques provide a welcoming retreat for women who like to be spoilt with stylish, contemporary and feminine product. We pride ourselves on our retail service and continually strive for excellence in how we serve you.

In August 2011 we launched an orthotic friendly range of shoes that can be adjusted for the exact fit you’re after. Our removable footbed gives you the option of extra room for a wider fit or the flexibility to add your own orthotic inner sole. Another great product range that assists you in enjoying some extra comfort along with the perfect fit!

We are also extremely proud of our online eBoutique, designed to meet the modern woman’s demand for convenience. Be sure to view the Look Book for our latest collection illustrating how to wear it with style.

Diana Ferrari continues to remain one of Australia’s most recognised and much loved brands that women feel confident wearing. Diana Ferrari fits the life you love!

Diana Ferrari has built its reputation on providing a quality product that you can feel confident wearing, with all the feminine touches you have come to expect from the brand.
Diana Ferrari makes style simple and stress free for the modern woman, offering complete wardrobing solutions for every occasion, including shoes, clothing and accessories.
We would like to think that Diana Ferrari fits the life you love!
Come and experience the Diana Ferrari eboutique world www.dianaferrari.com.au

Shipping and Deliveries

Australian Standard Delivery

Diana Ferrari’s online eBoutique delivers Australia wide.

Free shipping and free returns are available for all Australian Standard orders. Standard delivery orders are shipped by Australia Post and will be received within 2-7 business days after being dispatched. Standard delivery may take longer in certain rural areas and Western Australia.

A signature will be required on delivery, so please provide a delivery address where someone will be available to receive your goods. A work address is often a good option. If nobody is available to sign for the goods, the parcel will be delivered to your local post office for pick up.

International Delivery

Diana Ferrari’s online eBoutique delivers to Australia, Hong Kong, Malaysia, New Zealand, Singapore, South Africa, United Kingdom and USA. Stay tuned as we add more countries.

International orders are usually shipped by UPS and will generally be delivered within 2-7 days depending on the size and weight of the order and the destination country.

You will be responsible for the cost of any international shipping. International orders will generally be shipped at the UPS Saver delivery rate which is calculated at a standard rate based on your shipping destination.

All shipping prices are stated in Australian Dollars $AUD.

Within Australia, we use Australia Post eParcel to get your order to you as quickly as possible and ship to any corner of the country. Please refer to Shipping & Delivery information on costs and durations.

Internationally, we we use UPS for shipping. On occasion, we may use other carriers.

All deliveries are subject to the carrier’s own terms and conditions and, for international deliveries, to local and international laws regulating the importing of goods.

Track Your Order

nce your order ships from our eBoutique, we will forward an email confirmation containing your shipment tracking number that you can follow your order through to delivery with Australia Post.

You can track your Australia Post parcel here – http://auspost.com.au/track/

You can track your UPS parcel here – http://www.ups.com/

Returns & Exchanges

Our Diana Ferrari Retail Boutiques aim to make your purchasing experience as easy as possible, however Diana Ferrari understands some items are not always suitable and need to be returned.

We will provide you with a refund, exchange or credit voucher where goods are faulty, wrongly described, different from the style shown or do not do what they are supposed to do.

We will provide a refund or exchange if you simply change your mind or make a wrong decision, as long as the goods are unworn and returned within 14 days of purchase in their original packaging or with original tags/labels attached. (Note for our online eBoutique refund for change of mind is available to Australian customers only).

Your receipt or proof of purchase must be presented at the time of any refund or exchange.
Any refunds will be given in the same way as you originally paid for the goods. EFTPOS and credit card refunds will be processed against the original cardholder details.

No returns or exchanges for change of mind on clearance or Mid Season or End of Season sale items.

Gift cards are excluded from this policy.

We will provide you with a refund or exchange where goods are faulty, wrongly described, different from the style shown or do not do what they are supposed to do.
We will provide a refund or exchange if you simply change your mind or make a wrong decision, as long as the goods are unworn and returned within 14 days of receipt of the goods in their original packaging or with original tags/labels attached. Returns for change of mind is available to Australian customers only.

Your order receipt or proof of purchase must be presented at the time of any refund or exchange.
Any refunds will be given in the same way as you originally paid for the goods. EFTPOS and credit card refunds will be processed against the original cardholder details.

If you would like to exchange the goods, and you are an Australian customer, you may visit your nearest boutique to do so. Please, contact us if you are unable to visit a store.

No refunds will be given for change of mind on clearance or Mid Season or End of Season sale items. You may however exchange these clearance/sale items by taking them to your nearest Diana Ferrari boutique, as long as the goods are unworn and returned within 14 days of receipt of the goods in their original packaging or with original tags/labels attached. Please contact us if you are unable to visit a boutique.

Shipping for the original purchase will not be refunded unless the item is faulty for eBoutique orders.

We are unable to exchange products through our online store. If you wish to exchange a product you will need to return your purchase for a refund and place a new order or visit a retail boutique for an exchange instore.

Gift cards are excludedfrom this policy

Items purchased from Diana Ferrari online at www.dianaferrari.com may be returned for exchange or refund (in accordance with the Online eBoutique terms noted above), at Diana Ferrari retail boutiques within 14 days of receipt of the goods. Your online Tax Invoice must be presented at the time of refund or exchange. You will receive your Tax Invoice as your order confirmation email; this is different from the packing slip that is delivered with your ordered items.

Please note “Diana Ferrari retail boutiques” does not include independent stockists or major department stores.

Australian customers may exchange these clearance items by taking them to your nearest Diana Ferrari boutique, as long as the goods are unworn and returned within 14 days of receipt of the goods in their original packaging or with original tags/labels attached.

Please contact us if you are unable to visit a boutique.

For items purchased in a Diana Ferrari Boutique, there are no returns or exchanges for change of mind on clearance items or sale items purchased during Mid-Season or End of Season sales.

Clearance or sale items purchased online at www.dianaferrari.com.au may be exchanged at a Diana Ferrari boutique but are not able to be returned. If you are unable to visit a Diana Ferrari Boutique to exchange a sale item purchased online, plesae contact us and we will assist you.

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