Flight Centre

Flight Centre is Australia’s leading travel retailer, offering domestic and international flights,holiday packages, cruises, ski holidays, last minute hotel deals, travel insurance, luxury travel, and much more.

At Flight Centre, we are committed to providing you with a great travel experience at the best available price. We have highly trained, expert teams who are ready to build your dream holiday today.

At Flight Centre we care about delivering amazing travel experiences. Our consultants are highly trained experts, dedicated to opening up the world for those who want to see.

Services

Flights

Holidays

Hotels

Rail

Tours

Cruises

Car Hire

Travel Insurance

Foreign Currency

Global Sim Provider

Reviews

“ALL UNHAPPY FLIGHT CENTRE CUSTOMERS SHOULD GET TOGETHER AND APPROACH THE MEDIA. The general public should be told what to expect. Update on problems with Flight Centre. I wish I had checked the reviews about Flight Centre before I booked with them. In the past 4 weeks not one person has anything nice to say about the company. Don’t even bother with Flight Centre Customer Relations because they say they will do an internal investigation and come back to you with “We believe our staff did all they could to help you”. Even when I had proof of the incompetence. Ongoing dilemma: We were told 4 weeks ago they would send our tickets/documentation to us because they could not find them when we arrived to collect them. Phone conversations and many emails later and we still do NOT have them. Sure hope they are found before our plane leaves.”

“A half star – only because some of our International holiday has actually been booked. I have nothing good to say about Flight Centre, Richmond NSW branch. A staff member told me I had to pay over $300 more than the other 4 people I was travelling International with because all of the cheap flights were gone. I went home and found cheap flights for all of us and sent info. to her. I did the work. A friend who had recently returned from a US holiday told us to book our domestic flights on our return International ticket to save on domestic flight luggage costs so we asked her to do so a few times but she said it can not be done, no explanation why not, just impatient and rude with us each time we asked. So now we have to pay about $500 more for luggage for domestic flights within the USA. We agreed to this without any reason why it can not be done – we thought it must have changed since our friend had come home from her trip, we booked our flights and paid because we believed Flight Centre staff. Since then we found out from other travel agents that they book domestic flights on the same international ticket for all of their customers. Too late for us because we believed Flight Centre when staff said it can not be done. Customer Relations say they can not do anything about it when we complained. Also, Flight Centre Richmond, NSW could not equal 3x domestic flights from New York to Las Vegas that I found on the interent by hundreds of dollars. Flight Centre would not equal the flights so we cancelled those flights with them. I said we would book them at home on the internet because it would be cheaper and also because Flight Centre told us we could not get all of our domestic flights connected to our International flights so it would not affect our luggage costs. A friend told me to querie their ‘beat your price or fly for free’ deal, I did this and I was told it was not relevant. I complained and now Flight Centre Customer Relations are telling me that the cheaper price I showed Richmond branch was only for one person, not the three travellers. Not true. I booked all three on the internet up to the ‘payment’ page and I showed the staff member the total price which was for all three travellers. I am not silly enough to attempt to book a flight for three travellers by only entering one traveller…how would that come up with the cost for three? Because I was on the internet finding the best flights/prices I should have told Flight Centre to forget about it but when I told the Flight Centre staff member to cancel our plans they complained and said that they had put a lot of work into our trip all afternoon and into the evening. ? That is a lot of time to spend finding flights that were not even good deals. I went to collect our documentation the day after I was told it would be avalialbe but they could not find it. They said they would post it to me. The following week I rang to see where it was and I was told that it must be caught up in the Christmas mail. The next week I was informed that it is still at the Richmond branch. This is only a small sample of what my family have experienced with this rude, incompetent Flight Centre staff member. They mocked my typed itinerary which I thought would help her to know which states in the US we wanted to visit etc. They were not interested in helping us to plan our trip and when we asked her any questions she said she would find us something on that later…she never did. I wish there was more I could do to warn everyone who is thinking of using Flight Centre of what a horrible experience we have had. This has turned our international holiday into a nightmare. We have travelled overseas many times but have never had such rude and incompetent service from a travel agent before. Next holiday we will either use a travel agent that is not connected to Flight Centre or book it all ourselves on the internet – which is cheaper. I ended up doing all the work on the interent anyway because Flight Centre would not give me the best prices until I showed what I had found on the internet. Flight Centre Customer Relations told us they are sorry we had a bad experience … end of the complaint. I want to share this experience with everyone who is about to book a holiday with Flight Centre. There are other agencies you can use or book online yourself – We wish we had.”