Forcast

The year 1992 marked the humble beginnings of the proudly owned Australian women’s fashion brand. Forcast has a strong, national retail presence and houses women’s apparel with complimentary accessories and footwear in over 45 boutiques nationwide.

The Forcast woman is chic, style-minded at heart and effortlessly dresses for success to take her from desk to date and beyond. Forcast has an uncompromising commitment to delivering stylish, well-tailored original products featuring quality assurance, exceptional fit, affordable pricing, all at an incomparable value.

Welcome to Forcast’s Official Facebook Page.
Shop online: www.forcast.com.au
Follow us: http://instagram.com/forcastofficial

Company Overview
Forcast is a fashion forward retail label with a reputation for affordable desk to dinner wear. Now with over 47 stores Australia wide, Forcast has evolved into an iconic brand for many individuals who seek sophistication and glamour.

Visit your nearest Forcast store today or shop online now.
www.forcast.com.au

Products
Women’s fashion and accessories

SHOP

NEW ARRIVALS
CLOTHING
DRESSES
TOPS
PANTS
SHIRTS
BASICS

Shipping & Delivery

DOMESTIC EXPRESS SHIPPING

We aim to process and dispatch your order on the next business day, however during sale periods this may take up to 2 days. We offer express shipping within Australia on all orders over $50. If your order value is below $50, there will be a flat rate charge for $10 for delivery.

Note: Our delivery time line is for estimate guide only, some issues may arise due to payment authorisation, or other issues.

Once your order has been shipped, you will receive a shipping confirmation email, which will include a tracking number, and link to track your order. If for some reason, you did not receive an email, please check your spam folder and add online@forcast.com.au to your safe sender list.

Orders delivered will require a signature on delivery. If you’re not present when delivery is attempted, the driver will leave a card in your mailbox with information on how to collect your parcel from your local post office.

Please note: If your parcel is left for more than 7 business days, it will be returned to sender. Forcast is not liable for any lost, stolen or damaged parcels during transit. For more information regarding delivery, please visit http://www.auspost.com.au/

For further enquires on your parcel location, please contact Australia Post on 13 76 78

REDIRECTION AND CHANGE OF ADDRESS

Once your parcel has been shipped, we cannot make any amendments to the shipping address. If for any reason, you wish to change your shipping address, a charge of $10 will apply for redirection. *This may result in the delay of your order.

SAME DAY DELIVERY ($25.95)

Need your order today? Same day delivery is available for SYDNEY METRO areas – if placed between 9am – 12pm Monday – Friday.

Please allow 1-2 hrs for the order to be processed. Signature upon delivery is required. Please make sure someone is present at the nominated delivery address after you have placed your order, otherwise the parcel will be returned back to us. If delivery is going to a business address please provide the company’s details i.e. Company name, business hours, delivery instructions.

Alternatively, you can give permission for ‘Authority to Leave’ during checkout in the ‘Delivery instructions’. Forcast is not liable for any lost, stolen or damaged parcels during transit.

*Orders made on weekends and public holidays will be dispatched the next business day. Please allow up to 5 hours for delivery for peak periods or for long distances within Metropolitan Sydney. In the event of road accidents, bush fires, extreme storm weather deliveries could take longer than expected and is out of our control.

INTERNATIONAL SHIPPING

We happily ship orders worldwide using DHL. All international shipping comes with tracking number and signature upon delivery to ensure that you securely receive your items in great condition.

Taxes and Duties on International Order:

As per the Australian Export Regulation, businesses are required to declare the exact value of all items and identify the order as dutiable. In addition, it is prohibited by law to identify an order as gift for export purposes.You may need to pay customs or import duties for your order, once it reaches your destination country. Any customs and duties taxes which may be incurred are not the responsibility of FORCAST as these charges are out of our control and we have no way of predicting what they may be. Customs policies vary widely from country to country.  For more information, please contact your local Customer Office.

Price & Delivery

Price indicated below are starting price, they may increase based on parcel weight and will be calculated at check out.

1. New Zealand

We offer two shipping methods for New Zealand customers as below:

Shipping Method                            Delivery Time                                                              Cost
Economy International                 3 – 5 Business days                        $10 Flat rate, or Free for orders over $100
DHL Premium Express                 1 – 2 Business days                                                  Starting at $15

2. Rest of the World

All orders to international customers (except New Zealand) are ship with DHL Premium Express with price and transit guide as below:

Cost:

Zone                                                                                 Costs                                            Delivery Time
Asia                                                                            Starting at $25                                   3 – 5 Business days
North America                                                          Starting at $25                                   3 – 5 Business days
UK & Europe                                                             Starting at $30                                   3 – 7 Business days

AFTERPAY

What is Afterpay?

Sometimes, unexpected expenses come up and we can’t buy the cute dress. Sometimes we’ve got to budget, but sometimes we just need to treat ourselves too! Know the feel? That’s where Afterpay comes in. Afterpay gives you a guilt-free shopping experience by allowing you to pay for your purchase over 4 x fortnightly payments. Once approved – your item gets shipped straight away! Get your outfit now, pay for it later. Now that’s awesome.

Why should I use Afterpay?
Afterpay is all about convenience. Your order gets shipped straight away, and you pay fortnightly over 8 weeks. You can use it for all orders up to $1,000 and there is NO interest or added fees!

How do I use Afterpay?

To be eligible to use Afterpay, you must complete the following criteria:

Have a debit/credit card

Be over 18 years of age

And live in Australia

Sound like you? Select Afterpay as your payment method on the checkout page, and enter your details with Afterpay when you are done. Simple!

Is there a cost to use Afterpay?

Afterpay does not charge a fee to consumers when purchasing. The only fees to consumers are late fees if your scheduled payments are unsuccessfully processed, and, after being notified, you do not log into your Afterpay account, to make your payment via a different method.

For further details, please see Afterpay Terms and Conditions here

What if I have a problem with my Afterpay payments or account?
You will need to contact Afterpay directly in relation to any issues with your Afterpay account or payments. Due to confidentiality reasons, Afterpay is not at liberty to disclose customer information to us.

RETURNS & EXCHANGE
 
ONLINE RETURNS

Online Return & Exchange Policy

We hope that you love your new purchase!

If you do change your mind on an online purchase you are entitled to a credit note or an exchange at your local retail Forcast store.

You can also return your purchase back to our online store where a credit note will be automatically issued to your online account to use on your next purchase. Refunds are only applicable for full priced items. Items must be returned within 30 days with original receipt and in original unworn condition with swing tags attached.

Please ensure the back of the invoice is completed with your return request. (The invoice that was included in your parcel is the only valid receipt to process any return). Forcast holds the right to refuse any returns without the original invoice. Returns without the valid invoice may be delayed for up to 5-10 working days*.

PLEASE NOTE: Sale items are entitled to a credit note only through our online department and cannot be returned for a refund. You are able to get an exchange for this item at your local Forcast store. We do not exchange or refund hosiery and accessories due to hygiene purposes. All sales / promotions cannot be redeemed against prior purchases. Promo codes must be applied at check out and cannot be redeemed after order has been placed. Should you have any issues when applying our promo codes please email us through online@forcast.com.au as soon as possible.  Sale items refer to any product that is sold at a reduced/discounted price.

For all returns provided that you have met the above conditions, please send the online items to our Online Department:

Forcast

Att: Online Department

RE: RETURN/EXCHANGE

57-59 Governor Macquarie Drive

Chipping Norton, NSW 2170

REFUNDS

Refunds for all online items can be processed through our online Department.

Refunds are subject to full priced items only, not sale items. Any item purchased at a reduced price during a sale is considered a sale item (this includes promotional codes). Once we have received your returned package, your refund will be processed within 3-21 business days.  We will then send a notification to the email provided on your original order. *Please note that your banking institution may require additional business days to process this transaction to your account.

Shipping costs are non-refundable andisthe customer’s sole responsibility when sending the items to our Online Department. We highly recommend you use a traceable delivery method for all returns as we are not liable for any losses or damages to the product during this delivery.

*Refunds are not applicable for full priced items purchased with a credit note and/or as an exchange item.

EXCHANGES

Exchanges for all online items excluding E-outlet items,can be made in Forcast store’s only. We do not offer exchanges through our online department. Please note, in-store exchanges are subject to stock availability, and you must have your original invoice (sent with parcel).

CREDIT NOTES:

You can return your purchase back to our online store where a credit note will be automatically issued to your online account to use on your next purchase. From the date of issue, the credit note has an expiry of 6 months. Shipping costs are non-refundable andisthe customer’s sole responsibility when sending the items to our Online Department. We highly recommend you use a traceable delivery method for all returns as we are not liable for any losses or damages to the product during this delivery.

E-OUTLET ONLINE POLICY:

All items that are E-Outlet are final and are unable to be returned to online or in store for an exchange, credit note or refund.

PLEASE NOTE: All credit notes issued by our Online department can be used ONLINE ONLY. All credit notes issued in-stores can be used IN-STORES ONLY.

WHAT IF I RECEIVED A FAULTY ITEM?

We sincerely apologise in advance if this has occurred to your online purchases. You can choose between an exchange or a refund, where the items are faulty, have been wrongly described, or are different from a sample shown to you.

Please complete the return form at the back of your original invoice, and send this together with your faulty item to our Online Department. We will pass the faulty item to the Assessment Department who will assess the faulty claim and be in contact with you shortly.

STORE RETURN POLICY

Please choose carefully as we do not provide a refund if you simple change your mind or make a wrong decision. However, we will gladly exchange or issue a Credit Note for your purchase.

PLEASE NOTE: All items that are E-Outlet are final and are unable to be returned for an exchange, credit note or refund.

A refund will only apply if the item:
•    Has a major problem that would have stopped someone from buying the item if they had known about it
•    Is significantly different from the sample or description
•    Do not do what they are intended for
Refund is issued if all the above cannot be easily fixed within a reasonable time.

To obtain an Exchange or Credit Note, you must meet the following return policy conditions:
1.    Item(s) must be returned within 14 days of receipt
2.    For hygiene purposes, there is strictly no exchange on accessories (includes sunglasses, jewellery, scarves, bags)
3.    No exchange on soiled, worn or damaged items
4.    Item(s) must be returned in their original condition with swing tag/s attached
5.    The receipt must be provided as proof of purchase
6.    Sale items are final. There are no exchange or credit note issued for sale items
7.    No exchanges on samples and second items
8.    No exchange/refund on faulty marked items – sold in known conditions
9.    Items purchased at Forcast Outlet Stores can only be exchanged within Forcast Outlet Stores
10.    Credit Note cannot be used on our Online Store

The above return policy is not intended to limit your statutory rights. We appreciate your co-operation and understanding.

CREDIT NOTE POLICY
1.    Credit Note is valid for six (6) months from date of issue
2.    If Credit Note is lost, it cannot be replaced or reprinted
3.    Credit note cannot be redeemed for cash
4.    Credit Note can be redeemed at all Forcast Stores