French Connection

ABOUT FRENCH CONNECTION

Founded in London in 1972, French Connection is sexy, stylish and has attitude. FCUK is a short, sharp name to stand for French Connection United Kingdom which has become a highly recognisable name and acronym to stand alongside the French Connection logo.

Launching in Australia in 1998, we never fail to keep the brand exciting and original, pushing boundaries and always making a statement.

Whether FCUK has shocked or amused, it certainly made you think. Bold, witty and intelligent, French Connection’s approach to fashion has made it stand out amongst today’s high street.

In the non-stop world of fashion it takes dynamism and intuition to keep moving and we are constantly developing our product, our market and our vision of the future just keeps on growing.

As we expand the brand in the Australian and New Zealand market we continue to develop exclusive product that is relevant to the needs of our customer.

The key to French Connection’s success continues to be the combination of exceptional clothes at the forefront of design, affordable prices, clever merchandising and sound business practice that celebrate our distinct British heritage.

French Connection (FCUK) is an edgy attitudinal British brand.

Company Overview
Founded in 1972 by Stephen Marks, French Connection, the edgy, attitudinal, high street British fashion brand set out to create well-designed and fashion-forward clothing with a quirky spin on design. With more than 1,500 outlets across 25 countries worldwide, French Connection is truly a global fashion brand.

Brand Marketing India (BMI), the exclusive licensee for French Connection in India, introduced the brand to the Indian market at the Lakme Fashion Week in April 2007 and has since opened 26 points of sale across 8 cities.

BMI has ensured that the brand in India emulates the same global strategy with respect to timely seasonal launches, competitive pricing and the highest standards of in-store service.

THE STORES
Stores across the globe are designed to be a true extension of the brand whilst being relevant to their local surrounding, so all elements including staff and store design work together to create a shopping environment which is all part of the French Connection experience.

Retaining the clean, minimalist simple signature look that French Connection has made its own, the stores provide an environment where the product takes centre stage. Advertising forms an integral part of the environmental concept in store and large graphics form the backdrop for many of the fittings and fixtures.

find your nearest store

HEAD TURNING WINDOWS
The French Connection windows are crucial to the branding of our product; they reflect our pioneering imaginative design and irreverent attitude. The windows reflect all that’s best about the brand, its attitude and style whilst acting as a showcase for the collection.

Throughout the season windows work in conjunction with the ever evolving fashion collections and the advertising campaign, interpreting the themes into award winning window displays. These themes are implemented globally across the brand so you will see a consistent brand message from London to New York to Sydney.

Past campaigns have included building a fully functioning radio station into the windows of our London Regent Street store from which FCUK FM was broadcast, models surfing, camper vans rocking and denim clad Santas frolicking. Whether French Connection or FCUK, our windows get noticed.

PRODUCTS

WOMEN

Clothing
Tops & Tees
Knitwear
Dresses
Pants
Denim
Shorts
Shirts
Skirts
Coats & Jackets

Accessories
Scarves & Gloves
Jewellery
Bags
Hats & Beanies
Belts
Shoes
Small Items
Gifts for Her

MEN

Polos & Tees
Shorts & Swim
Shirts
Pants
Denim
Sweaters & Sweat Shirts
Coats & Jackets

Accessories
Belts
Hats & Beanies
Underwear
Socks
Scarves & Gloves
Bags
Wallets
Shoes
Gifts for Him
BRAND IDENTITY
We have developed a brand identity, which is sexy, stylish and has attitude. FCUK is a short, sharp name to stand for French Connection United Kingdom and was being used on faxes between our offices in the UK and Hong Kong (FCHK) before being introduced across the company as a highly recognisable name and acronym to stand alongside the French Connection logo.

A simple advertising campaign launched FCUK onto the British High Street in the spring of ’97 and has since evolved to personify the casual wear offering of the French Connection brand. A controversial ad campaign featuring the simple line ‘fcuk fashion’ hit the headlines and when ‘fcuk advertising’ followed hot on its heels the attitude of the brand was established.

DELIVERY
All prices are shown in Australian dollars.

All orders are processed in Australian dollars.

Prices & Times
Australian Standard=Price: $6.95=Time: 5-7 business days
International=Price: $26.95=Time: 10-15 business days

 Australian Standard Shipping
All orders ship via Australia Post E-Parcel.

Your order will be delivered in approximately 5-7 business days.

Free standard shipping, within Australia, on orders over $50.

International
All orders ship via DHL Express
Your order will be delivered in approximately 10-15 working days
Upon arrival to the destination country the parcels are distributed by the local postal services
Please note: Occasionally customs inspections may also delay delivery by a few days
Verification: please note that all orders are fraud screened. If you are a first time customer with us we may require additional information to enable your order to be processed.  We do this as a safe guard for both you and French Connection. Should we require further information from you, our customer care team will contact you directly.
Please note: Postal charges do not include possible taxes and duties which may be applied by customs in the country where the order is delivered. The responsibility for any customs duties, foreign taxes or other fees which may be imposed, will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable merchandise. We are also prohibited by law from marking the order as a gift, even if the order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

Tracking
When your order is dispatched, you will receive an email with your tracking number. You can track parcels in the following ways:

For Australian Orders – contact Australia Post Customer Care Centre at 13 11 18 or tracking in Australia click here
For International Orders – tracking is available on the DHL site

Sale Delivery
While we endeavour to fulfill all orders, please note some styles, sizes or colours may not be available at time of dispatch
Your credit card will only be charged for items available at time of dispatch
Refund is not available on SALE items. Please view our Returns & Exchanges policy.
During sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience
For any other information regarding our returns policy, go to Returns on the website.

With the exception of laws relating to customs and to taxes and duties on imported goods, the parties agree that the laws of the State of Victoria, Australia apply to this transaction. The parties submit to the exclusive jurisdiction of the courts of Victoria in relation to any dispute in relation to the sale and purchase of goods.

E Gift Card

French Connection Australia eGift Cards (eGift Cards) are available for amounts between $20 and $500.
Please treat eGift Cards like cash. Lost or stolen eGift Cards cannot be replaced or refunded.
Subject to our fraud review process and technology service providers, eGift Cards are generally emailed to the designated recipient within 30 minutes after purchase.
eGift Cards can be redeemed for purchases online or in store at any French Connection Australia store, excluding French Connection Australia concession stores (MYER and David Jones).
eGift Cards can be redeemed in whole or for part of a payment.
eGift Cards are not redeemable for cash or credit, and no change will be given.
eGift Cards expire 12 months after the date of purchase.

CAREERS AT FRENCH CONNECTION
No matter where you’re at in your career, we want to help you excel. If you have a passion for style, a commitment to hard work and love helping customers, we want to hear from you. From store managers to digital marketing – there’s so many ways you can be a part of French Connection. See how you can be a part of us.

Expression of Interest
Can’t find the role you are looking for? Email us at recruitment@frenchconnection.com.au and tell us about yourself and the role that interests you.

WASH GUIDE AND AFTER CARE

We test our garments to ensure their beautiful appearance is maintained after cleaning and the care label is designed to help you look after your garments in the best way possible.

GENERAL CARE
There will be natural colour loss during wear and washing with garment dyed products. To reduce colour loss, wash and dry garment inside out. Care must be taken to avoid colour rub onto light coloured fabrics and upholstery
Care should be taken when wearing, storing and cleaning delicate fabrics to avoid snagging or damage to the garment. Please remove jewellery before trying on
For dark coloured garments, please avoid contact with light coloured fabrics and upholstery as there may be some colour rub
For light coloured garments, please avoid contact with dark coloured fabrics and upholstery as there may be some colour rub
Fringing can get tangled in the washing machine, so always hand wash
Linen garments are made with beautifully textured yarn to give luxurious worn look. The nature and characteristic of linen fabric has slub flaws. Always follow recommended care instructions

WASHING
1. To keep the garment looking its best, always follow the instructions on the care label.
2. Separate your wash into whites, darks and colours to reduce the risk of colours running.
3. Wash garments with contrast trims or panels separately, the fabrics have been designed to be washed together but may absorb dye from other garments – especially important for Black and White.
4. Wash garments with contrast trims or panels separately, the fabrics have been designed to be washed together but may absorb dye from other garments – especially important for Black and White.
5. Fringing can get tangled in the washing machine, so always hand wash

DRYING
1. To keep the garment looking its best, always follow the instructions on the care label.
2. Separate your wash into whites, darks and colours to reduce the risk of colours running.
3. Wash garments with contrast trims or panels separately, the fabrics have been designed to be washed together but may absorb dye from other garments – especially important for Black and White.
4. Wash garments with contrast trims or panels separately, the fabrics have been designed to be washed together but may absorb dye from other garments – especially important for Black and White.
5. Fringing can get tangled in the washing machine, so always hand wash
IRONING
For the perfect press without damage always follow the correct iron setting, follow the symbols on the iron to select the temperature you require. You can scorch, ‘glaze’ or even melt your clothes if you use the wrong setting so make sure you check the guide specific to your iron.

ACCESSORIES
1. Do not overload your bag, this can put too much strain on the handles and seams of the bag. It can also distort the shape of the bag.
2. Take care of your hat. Scrunching it up, stuffing it in your bag or sitting on it will probably alter the shape!
3. Use a lint roller to clean felt hats.
4. Feathers are a natural product and care should be taken with them to prolong their life. If they get wet allow to dry naturally.

AFTER CARE FOR SHOES
1.We don’t offer a fitting service, so make sure the shoes fit you well in store. If you’re unsure when you get home, always try your shoes on carpeted surface. We cannot accept worn returns.
2. Our trainers and canvas products, unless we advise you, are not designed to go in a washing machine. If they get dirty let them dry naturally and remove excess dirt with a brush or cloth. Then use a specific fabric cleaner.
3. If you get caught in the rain, allow your leather product to dry naturally. You run the risk of the leather warping if direct heat is used. Stuff with newspaper to help speed up the process and maintain shape.
4. Suede and nubuck are sensitive materials and don’t take kindly to oils or creams. Invest in a suede brush and give them a little attention from time to time to keep the nap (texture) raised and looking fresh.
5. Insole socks on sandals may lift due to heat and perspiration. Though we use strong adhesive, this is sometimes unavoidable in normal wear.
6. The plastic or leather pieces at the base of the heel are designed to protect the heel and need to be replaced with wear. Replacement top pieces are supplied with most of our shoes and are easily fitted by a local cobbler.
7. Repair is not always possible if your top pieces wear down to the point that the heel becomes damaged.
8. Baby wipes work wonders on reviving dirty white leather and PU shoes, always test on a small discrete area first.
9. Scuffing can damage and remove beading and gems on embellished products.
10. Espadrilles are traditional beach shoes and are not designed for prolonged city wear or wet weather as the natural materials will perish.

FAQ

All prices online are displayed in Australian Dollars (AUD).

You are able to purchase as a guest, however by creating an account to shop on French Connection, all your contact shipping and payment details will be saved and ready for your next purchase, as well as view your order history, save wishlists and more.

We provide a variety of payment options such as VISA, MasterCard, Amex and PayPal.

Your card/paypal account will be debited once your payment has passed fraud screened, and the charge will appear as French Connection on your statement.

If you have placed your order and did not receive a confirmation email with your order number, please contact our customer care team to ensure that your order has been successfully processed or that your email details are correct. Please also check your junk mail folder to ensure your emails are not being forwarded to this folder.

Once an order has been placed and payment confirmed, we cannot change or cancel your order – this includes the delivery address. If you no longer require the items in your online order, you can return any item eligable under our returns policy to our online warehouse for a refund. Click here to view our returns policy.

Find the best fit for you with our easy-to-use international size guide. Before you order an item from our online store, we recommend using our comprehensive size chart. View our Size Chart here.

CONTACT US
Our aim is to achieve 100% customer satisfaction and in doing so give you a personalised shopping experience that is reliable and enjoyable. Should you have a question which is not covered on the website please contact us by phone or email. We value your custom and welcome any comments to help us improve the services we provide to you.

Please note our Customer Service Center does not operate on Victorian Public Holidays.