International Plumbing Solutions Pty Ltd

Established in 2009, New Plumbing Solutions (NPS) provides high-quality plumbing services for domestic, commercial, industrial and government customers.

NPS has established regular and satisfied customers whilst providing timely service delivery along with steady business growth. The business is expanding with a clear focus on customer needs and delivering superior service.

We are specialists at delivering superior services for maintenance plumbing contracts to the Government and Commercial sector.

To guarantee all customer needs and desire are met there is a 24 hour mobile telephone and personally answered service allows for swift response to any emergency requirements of our valued customers.

Keeping our employees up to date with the latest methods and practices is important to us. Regular training and licensing ensure we provide our customers with the highest quality service delivery on every job.

We are members of the Master Plumbers Association of Victoria and the Civil Contractors Federation (CCF).

Our licenses include WPCG (Work Place Clearance Group), excavator, boom, scissor and forklift. We have permit to work systems for Hot Works and Confined Space Entry, Working at Heights and are trained in backflow prevention.

We pride ourselves on providing a professional trade’s team who are highly experienced in all aspects of domestic, commercial and industrial plumbing services and aim to exceed customer expectations every time, on time.

We are more than ‘tradies’. We are professionals with a vision to deliver exceptional service to our customers in everything we do. We are growing our business as a family style culture with a corporate structure.

Customer service excellence is at the heart of our culture. We know that by providing our customers with respect, honesty and integrity they will come back time and time again.

Communication is the key to a successful customer relationship. We guarantee to provide high quality plumbing services and exceptional customer service

We engage our valued employees in a consultative environment. Respect and professionalism are provided and expected.

Safety is paramount and there is a constant discussion to promote the health and safety of our employees, customers and the community.

NPS mission is to provide its customers the highest-quality plumbing services. We are a professional and ethical company and strive to be the best we can be in everything we do.

We provide optimum Customer Service to our customers. This includes contract management, resource management, service provision and measurement, analysis and improvement.

We are flexible and transparent in our management philosophy.

We build successful relationships with our customers. We see the relationship as a partnership where we work together to achieve the highest quality outcomes and value for money.

We achieve this through effective communication with all stakeholders. It’s the simple things that develop trust and ensure our customers’ satisfactions. These include:

• • being on time for appointments, every time
  • being well presented in clean and professional uniforms
  • treating our customers property with the utmost respect, as if it were our own
  • leaving the property as neat and tidy as we found it by cleaning up thoroughly after the job
  • keeping our vehicles well stocked
  • a follow up phone call to ensure complete satisfaction with the job
  • accurate, detailed and timely contract reporting
  • ensuring we meet all contract KPI’s with the aim of exceeding our customers expectations

Services