Jeans West

Our Business & Culture
Since launching in Perth, Western Australia in 1972, Jeanswest has expanded east, across the Tasman and west across the Indian Ocean all the while maintaining the friendly professional culture we pride ourselves on. Walk into any Jeanswest store and you’ll always be greeted with a smile, by team members who have been trained to deliver award winning service and advice. Cultivating an award winning culture is no mean feat and we are continually delighted by feedback from customers and industry that reinforce we’re doing a good thing!

From stylish denim to fashion must-haves, the Jeanswest brand is a household favourite for womenswear, menswear, maternity, accessories & jeans!
Company Overview
Since 1972, Jeanswest has been one of Australia and New Zealand’s favourite lifestyle fashion brands. From stylish denim to fashion must-haves, the Jeanswest brand has evolved into a household favourite for womenswear, menswear, maternity, accessories and of course; jeans!

With more than 126 fits, washes and leg lengths available, Jeanswest is the ultimate denim destination. A comprehensive denim range for all shapes and sizes includes Curve Embracers, Tummy Trimmers, Buttlifters, Super Skinnies, Boyfriends, Capris and award-winning Maternity jeans, guaranteeing you’ll always find your perfect fit.

Jeanswest is fit, fashion and above all else; denim! Find your perfect fit at Jeanswest today www.jeanswest.com.au.

The Jeanswest Facebook page is intended to provide a place for our fans to connect with the brand and each other. When you become a fan of the Jeanswest page, you agree to comply with Facebook’s Statement of Rights and Responsibilities and other policies and the Jeanswest Terms of Use which can be found here: http://www.jeanswest.com.au/privacy/social-media-policy.

Jeanswest moderates all content on its Facebook page in line with its Social Media Policy and reserves the right to remove any content that does not comply with the Terms of Use.
Products
As Australia and New Zealand’s favourite denim retailer, you can expect to find your perfect pair of jeans at Jeanswest. We offer a wide range of fits for both women and men that have been designed to flatter and enhance every body shape and suit every occassion.

From boyfriends to bootcuts, straight to super skinny, a great pair of jeans can become your best friend. Someone you can develop a deep long lasting relationship with. So find your perfect match at Jeanswest today…

Have a question or an enquiry? Our Customer Care team would be more than happy to help and are available Mon-Fri 7am-8pm AEST. You can call them on AUS 1800 888 759 / NZ 0800 448 415.

AVAILABLE CURRENCIES
You can choose to pay in AUD or NZ$. Please note that delivery options may be affected by the currency you choose. For example, Collect In-Store is available for Australia and New Zealand customers only, paying in AU and NZ$. By default, all prices are quoted in Australian dollars on .com.au, New Zealand dollars on .co.nz and US dollars on our ‘rest of world’ site. Prices include GST, but are all Duty Unpaid.

FORMS OF PAYMENT & CREDIT CARDS ACCEPTED
We accept VISA, MasterCard and (Australia/$AUD only) American Express credit cards. Your card will be debited when you have completed Check Out. The transaction will appear on your statement as “Jeanswest Australia” or “Jeanswest New Zealand”.

We also accept PayPal.

Delivery Times
We aim to pick and pack all orders to ship from our warehouse within 2 business days (Monday-Friday). Orders placed on weekends or (Victorian) public holidays will be processed from the next business day. You’ll receive an email when we have shipped your order, or for collect in-store orders, when it is ready to be collected.

Once with the respective delivery partner, delivery times are:
Delivery service                       Australia                       new Zealand                    other international
Standard delivery    Australia Post1-8 days.   Australia Post7-10 days.  Intnal Airmail7-10 days.
Express delivery       Aus Nxt day-8 days.                       NA                                              N/A
Collect in-store*    Toll  1-6 days.                      Australia Post 7-10 days.                      N/A

*Please note that Toll (for Collect in-store orders) and Australia Post International Airmail deliveries do not provide a tracking facility.
Contact us if your order does not arrive in a reasonable time frame.

Please allow an extra day or two for us to process your order during peak periods such as Christmas, Sale events and holiday periods.

If you have ordered Clearance items, available for Standard Deliveries within Australia and New Zealand only, these may arrive in separate deliveries on different days. Items labelled “HK Clearance” on our website are shipped separately from Hong Kong. Please allow an additional few days for their arrival. Other Clearance items are shipped separately from DFO/Clearance stores.

DUTIES & CUSTOM CHARGES
We ship all orders duty unpaid (DDU). Any customs or import duty is charged once the parcel reaches its destination. All taxes, duties, and customs fees are the responsibility of the recipient of the delivery. Customs policies vary widely from country to country; you may want to contact your local customs office for further information regarding your country’s custom policies.

NZ customers – custom fees are charged based on the value of your order, and are charged if the value of customs duty owed is $60 or greater; this equates to an order value of approximately NZ$200. If you order products to the value of NZ$200 or more, including where you place multiple orders that are dispatched simultaneously and arrive in New Zealand at or around the same time, you may have to pay Customs charges and/or GST on top of the advertised purchase price. You can use the New Zealand Customs Service online estimator What’s My Duty (http://www.whatsmyduty.org.nz/) to estimate how much duty you may need to pay. Many other countries are likely to have a similar helpful tool, check your national government’s website.

FAQ’S – CONTACT US

What if I’m not home to receive my delivery?
A signature may be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. A work address is often a good option. If no one is available to sign for the goods, and a safe spot for the parcel is available, Australia Post will leave the parcel there so it is ready and waiting for you. Alternatively the parcel may be delivered to your local post office for pick up.

Other problems?
Hopefully we can help! Drop us an email at support@jeanswest.com.au or call us on 1800 888 759 (Australia), 0800 448 415 (New Zealand), or +61 3 8592 9508 (outside Australia & NZ).

Our English-speaking Support team is available Monday to Friday 7AM-8PM AEST (NZ 9AM-10PM), except public holidays. Northern hemisphere friends… with our time zone differences, email may be the best option to get in touch as soon as possible.

Returns & Exchanges

JEANSWEST’S RETURNS POLICY
Our return policy allows you to return items, and exchange for selected items, within 30 days, if unworn and unwashed, with labels and tags attached, and proof of purchase (ie. Tax Invoice) is provided. Due to health regulations underwear, earrings and leggings cannot be returned once worn, unless faulty. Swimwear, unless faulty, can only be returned if unworn with the hygiene label intact and still on the garment. Please make your selection carefully.

We do not offer instore exchanges on Afterpay or eBay store purchases. However you may like to return your Afterpay item instore for an appropriate refund. Please note Jeanswest eBay store returns and exchanges are only processed via our online warehouse. You may like to send your item back to our online warehouse and a refund will be processed in accordance with the appropriate terms and conditions.

FREE RETURNS ON JEANS OFFER
Buying jeans couldn’t be easier!

We love our denim and we hope you love all the jeans you buy at Jeanswest too. We’re confident that you’ll find your perfect pair amongst our wide range of leg lengths, light to dark washes, and fits from Curve Embracers to Relaxed Fit. However, if for any reason it’s not love at first fit (and you live in AU or NZ), now you can return them. FREE!

In every denim delivery within Australia and New Zealand you’ll receive Free Jeans Return Label. Simply complete the returns form as normal, and pop it in an envelope with your jeans (labels attached), and adhere the label. Delivery costs are covered. Of course you can always head into any one of our AU or NZ stores and chat to a Denim Expert to get some advice on buying your perfect pair and return or exchange in-store.

HOW TO EXCHANGE AN ITEM
Easy! Exchanges must be the same value as the item you are returning. You can:

Visit any of our Jeanswest Australia or New Zealand stores or
Return an item by post to our Online Warehouse.
For in-store exchanges we recommend you check that the item you want is available in store first to avoid disappointment. Simply contact our support team. They’re great at hunting down hard to find items for you: call 1800 888 759 (Australia) or 0800 448 415 (New Zealand).

For Online Warehouse exchanges, due to the delivery time it takes to receive and process your item, and for our international customers especially the time to return good to Australia, we recommend that you simply re-purchase the desired new size/colour online and return the originally purchased item to our warehouse for a refund. Some items sell out quickly and/or may have limited stocks in some sizes and we would hate for customers to miss out that special item. If we are unable to fulfil an exchange request, a refund will be issued.

Simply complete the Returns & Exchanges form which was enclosed with your delivery, indicating the reason for the exchange and the product name, size, and colour you want to exchange it for. Please also enclose an appropriate size pre-addressed pre-paid courier bag we will use to send it back to you along with a print out of your original Tax Invoice (emailed to you at the time of purchase).

Please note: If you do not provide a return courier bag, a refund will be processed for your item.

Please note also we do not offer an exchange on Afterpay orders; at store or at our online warehouse. You may wish to return your item/s to our online warehouse via the returns forms enclosed in your order or return your items in-store. Once your refund has been processed either in-store or via our online warehouse you will be issued with a refund for payments made and have the remaining payments cancelled. You can then purchase your preferred item outright.

FAQ’S – CONTACT US
Need further assistance? Yell out! Contact our support team on email at support@jeanswest.com.au, or call 1800 888 759 (Australia), 0800 448 415 (New Zealand), or +61 3 8592 9508 (outside Australia & NZ).

Our team is available Monday-Friday 7AM-8PM AEST (NZ: Monday-Friday 9AM-10PM) except on Public Holidays. Northern hemisphere friends, since your daytime is our night-time, and we’re likely to be sleeping, email may be the best option to get in touch and we’ll respond to your email as soon as possible.

Gift cards & gift vouchers
Looking for a great gift idea? Look no further! Give a gift that always fits. Jeanswest gift cards are available for purchase at Australia & New Zealand stores. You can nominate any amount you wish from $10 to $1000 and they can be redeemed at any store in the country of purchase. Unfortunately they cannot be redeemed online. They can be redeemed via a phone sale: please call 1800 888 759 (AU) 0800 448 415 (NZ). If you need help please contact our Customer Service Team Monday to Friday 7am – 8pm AEDST.

A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. Gift cards once activated is: redeemable for merchandise at Jeanswest in Australia and New Zealand at an exchange rate determined by Jeanswest; Gift cards are not redeemable for cash and is not a negotiable instrument; Cards are valid for 12 months from date of issue or when no amount remains on the cards; not able to be reloaded. Cash will not be given for any unused amount.