Just Jeans

About Us
Here at Just Jeans, we pride ourselves on the denim expertise we bring to wearing jeans. Our wardrobes are authentic, and truly reflect who we are, so we can always be the best versions of ourselves.

We’re the Australian denim destination. Having opened our first store on Chapel Street, Prahran in December 1970, we have over forty years’ of experience in denim – so we know a thing or two about finding the ultimate fit and style for our customers.

At Just Jeans we want our customers to walk out of our stores looking great and feeling positive about themselves. Alongside all of the quality Just Jeans denim, you’ll also find some of the world’s leading jeans brands, including Levi’s, Riders by Lee, Mavi, Guess, True Religion, Calvin Klein and 7 For All Mankind.

Including our extensive online store, Just Jeans now has over 246 stores around Australia and New Zealand, each determined to help you find the perfect denim fit for your every occasion. So drop in, say hi, and fall in love with your denim wardrobe with Just Jeans. We’ll fulfil all your denim desires – trust us, it’s what we do.

Just Jeans is an Australian brand synonymous with everything denim. Founded in 1970 by the Kimberley family, the brand now has an established presence in every state and territory throughout Australia and in New Zealand with store numbers now reaching over 260.

JUST JEANS FACEBOOK HOUSE RULES
ABOUT THIS PAGE:

Welcome to the Just Jeans Facebook page! We’ve created this page because we want to share our brand, products, special offers, and anything else we think is great, with you! We also want to speak to you, and give you a voice to share ideas and communicate and interact with us, and other Just Jeans fans.

HOUSE RULES:

We welcome your views, comments, pictures and videos (User Content), as long as the User Content submitted complies with these House Rules and Facebook’s Statement of Rights and Responsibilities.

In order to ensure this page remains true to its purpose, Just Jeans:

• assumes that all users of this page are 13 years or older; and
• reserves the right to remove any posts that don’t adhere to our guidelines and to block anyone who violates them repeatedly.

Specifically, we do not tolerate these kinds of posts:

• Abusive, harassing, stalking, threatening or attacking others
• Defamatory, offensive, obscene, vulgar, pornographic, depicting violence or is otherwise distressing
• Hateful in language targeting race/ethnicity, sexual preference, religion, gender, age, disability, mental illness or political beliefs
• Fraudulent, deceptive, misleading or unlawful
• Trolling or deliberate disruption of discussion
• Violations of any intellectual property rights (including someone else’s copyright, or anyone’s rights of privacy or publicity)
• Spamming
• Condones or promotes illegal activity
• Uploading files that contain viruses or programs that could damage the operation of other people’s computers
• Commercial solicitation or solicitation of donations
• Link baiting (embedding a link in your post to draw traffic to your own site)
• Anything in breach of Facebook’s Statement of Rights and Responsibilities
• Anything otherwise off topic

PLEASE NOTE:

We welcome all of your questions and commentary, including constructive feedback. We don’t take decisions on moderating posts lightly, but we do expect that users post content and commentary that is both relevant and respectful to this community as a whole.

User Content posted to the Just Jeans Facebook page does not necessarily reflect the opinions of Just Jeans (or the Just Group) & we also don’t confirm the accuracy of User Content.

LASTLY…

If you have a customer service issue, for the fastest path to resolution we recommend contacting our friendly Customer Service team on:

• Australia 1800 001 185
• New Zealand 0800 559 327
• International +61 3 9420 0200; or

By emailing us at http://www.justjeans.com.au/shop/en/justjeans/contact-us

We will respond to your User Content within 24 hours, as long as it sits within the House Rules. We are out and about on the weekends and public holidays, so give us until Monday to respond to Friday, Saturday and Sunday User Content.

Postage and Delivery

Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.

Location                                                                             Postage                             Delivery Time
Australian Next Business Day/Express Delivery    $14.95 AUD                      1-3 Business Days*
Australian Standard Delivery                                      $9.95 AUD                        3-7 Business Days*
Australian Islands Standard Delivery                        $9.95 AUD                        5-18 Business Days
New Zealand                                                                    $15.00 AUD                      7-10 Business Days
International                                                                    $30.00 AUD                    7-20 Business Days
*Next business day to areas in the Australia Post Network. More Information

*Standard delivery to remote areas may take up to 13 business days

Additional information in relation to bulky orders:

Postage charges may vary depending on the weight of your order. For bulky orders, our customer service team will telephone you to re-quote the delivery charges.

Within Australia
AUSTRALIAN NEXT BUSINESS DAY/EXPRESS DELIVERY
Postage $14.95 AUD

Next Business Day delivery is available to customers located in Australian CBD, metro and major regional areas (excluding Perth metro and Darwin). Please check the postcodes below to see if you live in a qualifying area. If you are located outside a Next Business Day area, choosing Express delivery will still result in a faster delivery than Standard delivery.
For Next Business Day delivery you must place your order by 2pm (Australian Eastern Daylight Savings Time) on any business day. Orders placed on weekends and public holidays will be despatched on the next business day. If your order is placed after 2pm (Australian Eastern Daylight Savings Time) your order will be delivered on an Express delivery service.

NEXT BUSINESS DAY QUALIFYING POSTCODES:
Can’t see your postcode? Your order will still be despatched on an express service.

* Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed.

AUSTRALIAN STANDARD DELIVERY
Postage $9.95 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days (excluding remote areas which may take up to 18 business days).
AUSTRALIAN ISLANDS STANDARD DELIVERY
Postage $9.95 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take 5-18 business days.

New Zealand
Postage $15.00 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-10 business days.

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other custom charges that you may incur.

International
Postage $30.00 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-20 business days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur.

PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.

GIFT CARD DELIVERY
  Type                                                                           Postage                                    Delivery Time
Australian Next Business Day/Express Delivery  $6.95 AUD                            1-3 Business Days*
Australian Standard Delivery                                    $3.95 AUD                            3-7 Business Days*

*Next business day to areas in the Australia Post Network. More Information

*Standard delivery to remote areas may take up to 13 business days

DELIVERY TIMES FOR ORDERS PLACED IN STORE FOR DELIVERY TO YOU

     Destination                                                 Cost                                                   Delivery Time
Australian Standard Delivery                       FREE*                                            3-7 Business Days
Australian Islands Standard Delivery        FREE*                                           4-14 Business Days
Australian Next Business Day/Express     $14.95 AUD                                  1-3 Business Days^

*A standard delivery charge of $9.95 applies on clearance items.
^Refer to postcodes here for Next Day availability

We deliver via Australia Post with an authority to leave. We recommend either a work address or PO Box for prompt delivery. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office. Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days for delivery within Australia

IMPORTANT INFORMATION
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.). All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.

WE RESERVE THE RIGHT:
To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
That all orders are subject to availability of stock
To take reasonable steps to verify that the order and credit details are bona fide

OUR REFUND & EXCHANGE POLICY

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:The items with the original receipt are returned within 21 days of purchase.
Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

HOW TO GET A REFUND OR MAKE AN EXCHANGE
Purchases made in store

Purchases made in a Just Jeans retail store (including purchases in an Australian store for delivery to you) can be returned or exchanged in a Just Jeans retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return or exchange an item purchased online:in any Just Jeans retail store in Australia; or
by posting it to our Online Store Returns/Exchange address: Just Jeans Online, 1 Roussos Place, Truganina, Victoria, Australia 3029.
In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Just Jeans. Unfortunately at this time Just Jeans customers in New Zealand are not able to purchase in store for delivery to home or a nominated address, or return or exchange items purchased online in our New Zealand retail stores.

REFUNDS – ADDITIONAL INFORMATION
Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

EXCHANGES – ADDITIONAL INFORMATION
Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Just Jeans. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).

HOW DO I TRACK MY ONLINE ORDER?
Once your order has been dispatched from our warehouse, we will send a confirmation email to the email address you provided when making your purchase in store. This email will contain a tracking number.

Simply visit the Australia Post tracking website, enter in your tracking number and you’ll be able to watch your Just Jeans parcel get delivered straight to your door

Pricing & Payment

Which credit cards can I use to purchase online?
Credit cards

Visa
MasterCard
Diners
American Express

Other methods

Paypal – To use this option you must have an existing account with Paypal. Click here for more information on Paypal
Paypal Express- You also need an existing account with Paypal to use this option. This is a quicker checkout option.
JustJeans Gift Card
You may split payments between a GIFT CARD and either a Credit Card or PayPal. If you choose to split a payment, you must enter in your gift card information first.

Are the prices online the same in store?
We endeavour to keep our prices consistent throughout our stores and online. Occasionally, our pricing may be slightly different due to special promotions or mark downs that are only available when purchasing online. These promotions will only apply to online orders unless otherwise stated.

*Please Note:

All prices in the online store include GST. GST is payable on all goods delivered after 30th June 2000. Delivery fee does not incur GST charges
All prices are in Australian dollars. For further information regarding overseas orders, please refer to Delivery & Returns.
We will bill your credit cards in Australian dollars and your card company will convert the charges for you.