Peter Jackson

Who we are & what we stand for
Peter Jackson is an Australian garment maker constructing quality menswear with a passion for innovative design and a strong emphasis on revolutionising the menswear retail space. We recognise there’s a huge disparity between ‘disposable fashion’ and luxury garments in both quality and price; we stand to bridge that gap because we believe that fashion and luxury should be accessible to everyone.
By challenging modern day fashion conventions and pushing boundaries, we believe the modern man deserves clothing constructed from the world’s best textiles without paying over the odds. Our brand is not only a testament to authentic craftsmanship but also represents our dedication to instilling confidence in men to embrace their fashion aspirations whilst making confident and lasting impressions.

Where it all began
Peter Jackson’s passion for tailoring and high quality fabrics began in 1948 in the retail heart of Melbourne’s CBD on Little Bourke Street. When siblings Olga, Peter and David Jackson opened their first barbershop, they had no inclination that their humble hairstyling ambitions would develop into an iconic Australian fashion institution.

The barbershop also sold ties and despite their success in styling hair, it soon became apparent to the trio that their penchant for panache could be better applied to fashion. Their modest line of ties gradually evolved into a full tailored men’s range and Peter Jackson promptly established itself as the number one destination for distinguishing men’s fashion in Melbourne.

Over 60 years and 3 generations later, Peter Jackson’s approach has never been more focused. As our brand continues to grow nationally, so does our dedication to providing, luxury, innovation and excellence tailored to meet every man’s needs.

Never compromising quality for cost, our garments continue to be constructed from world-class European textiles that transcend traditional menswear by placing a focused emphasis on offering elegant attire that’s attainable for every man.

Our design philosophy
Our fashion philosophy employs the notion of thinking in proportion to the ever-changing landscape around us. Constantly evolving, never becoming stagnant and always being at the forefront of fashion trends.

Everything we do as a brand has to be the best it can be, because we’re not just designing clothing but a lifestyle. This attitude has helped foster our brands growth; enabling us to continue to design collections that blend sophisticated tailored fashion with impeccable textiles for the modern everyday man and the fashion faithful.

Our styling
Our collections express the spirit of revered periods of time through tailored fashion with a twist; combining custom colour palettes that encourage unique self-expression with the world’s best European textiles. We take inspiration from classic era’s to create contemporary couture to elevate your style

Our labels explained
Black label
Inspired by classic European craftsmanship, Peter Jackson’s Black Label suits smart structure allows the fabric to drape naturally, holding the shape of the suit and conforming to your body shape over time. Crafting a slimmer silhouette and the best fit for your body. The Black Label is for those who like a loosely tailored finish and their cuts classic. Our Black Label suits are crafted from 100% Superfine Australian Merino Wool.

Orange label
Interweaving a slimmer, contemporary cut with bolder and brighter fabrics, our Orange Label suits take a fashion forward stance, integrating the freshest styles and patterns into a streamlined silhouette. Crafted from pure Australian Merino Wool, the Orange Label is ideal for those that want to exhibit a more adventurous style for both work and play.

The fabrics
All Peter Jackson fabrics are sourced from the most respected and prestigious textile producers in the world. With refined production techniques and a distinct focus on the finest natural fibres, our selected mills are renowned and highly sought after for their uncompromising attention to quality and superior construction.
We’ve developed longstanding relationships with these mills not only because they have a progressive stance on innovation in their craft, but also because they practise working in harmony with nature; through continual improvement in environmental performance and complying with applicable environmental legislations and regulations.

Cotton
All Peter Jackson shirts are fashioned from 2-ply Egyptian cotton formed from the rich soil and moist atmosphere facilitated by the Nile River. We use Egyptian cotton because it’s substantially longer than regular cotton. This results in more uninterrupted fibres to use for composing yarn and threads; making the threads and eventual fabrics stronger overall as a result of fewer splices. Allowing our textile weavers, Tessitura Monti in Italy and SÖKTAS in Turkey, to turn these extra-long fibres into fine yarn. This gives our shirts a softer and more lustrous finish unparalleled by any other shirting cotton.

We are proudly associated with Tessitura Monti and SÖKTAS because of their fine designing and craftsmanship. Effortlessly weaving Egyptian cotton into intricate yarn-dyed fabrics renowned for their quality. We also support both companies’ philosophies of combining exceptional fabrics with environmental sensitivity and responsible stewardship of the biodiversity of the Earth.

Silk
All our ties and pocket squares are handmade from premium silk sourced from Italy’s city of silk, Como. The ample water supply provided by Lake Como and the mulberry (the silk worm’s food of choice) farming in the Po River Valley to the south, provides the nurturing landscape this fine fabric demands.

Our ties are folded, sewn, and saddle-stitched by experienced Italian artisans highlighted by our ties integral internal spine – a trademark of a genuine handmade tie. This internal spine provides a sturdy structure to guarantee our ties always sit in style whilst maintaining perfect shape.

Linen
Our linen lines are all organically woven from the fibres of the flax plant, a long and flexible plant that sprouts a single blue flower. These stalks contain the bundles of flax fibres that take it from field to fabric. We source our linen from the Italian Boggi Milano (formerly known as Crespi). For more than two centuries, this Italian mill has been a leader in natural fabrics. Pioneering an all-natural way of producing linen, Boggi finds itself on the cusp between tradition and modernity, mixing age-old practices with cutting-edge technology.

Their linen production is organic from start to finish. Their flax is grown without the use of pesticides or synthetic fertilizers and the material is dyed without relying on commonly used substances such as chlorine and cobalt. Boggi’s dedication to delivering organic textiles reinforces our commitment to producing quality garments that are gentle on the Earth.

Our ethos
We strive to be ambassadors of taste and have a passion for the innovation and creation of menswear. We are committed to bridging the gap between accessibility and luxury. We dedicate ourselves to bringing you the best possible value for quality tailored menswear.

We do this because we believe the modern Australian man deserves more from the menswear industry. We believe by following this mantra and supporting ethical and sustainable trade, we can promote a healthy industry standard that benefits every person involved.

SHIPPING & RETURNS POLICY

Online Shipping

We will always aim to deliver online orders within the allotted time frame from dispatch to shipping, however we cannot promise an exact date of delivery at the time of purchase.

We shall always aim to inform our customers if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of a late delivery.

Before you confirm your order, please double check the shipping details as we are unable to make changes once your order has been processed online.

Confirmation

Once your order is processed you will receive a confirmation email. This will be received by COB on the date of purchase. If your order is placed outside of standard operating hours (weekends, public holiday or after standard operating hours), the confirmation email will be delivered by COB the following business day.

The confirmation email will only confirm the that your order has been processed and will not include an estimated time of delivery or a tracking number. A tracking number will only be received at the time of dispatch.

Dispatch

Dispatch refers to when your garments leave our Distribution Centre. On the day of dispatch, you will receive an email confirming that your order has left our Distributions Centre. This email will contain your Australia Post Tracking Number, which can be used on the Australia Post Website.

• Orders can take between 3 – 5 business days to be dispatched.

• Orders are not dispatched over the weekend or Victorian public holidays.

• During heavy trading periods, there are times where we may need to source your garment order from stores across our network, which will delay dispatch. In this case our Customer Care team will contact you via email to inform you of the expected delay.

• You will receive an email at 5pm EST on the day your order has been dispatched.

• All orders are dispatched from our Victorian Head office, Abbotsford, Melbourne.

Standard shipping – Free

Once your order is dispatched, we hand your parcel over to Australia Post for delivery. After handover, we are not able to take responsibility for any additional delays or damages done to your order in transit.

Please find below the estimated delivery timeframes for Australia Post:

• Melbourne Metro – expect delivery 1-3 Business Days from Dispatch.

• All other capital cities – delivery is between 3-5 Business Days from Dispatch.

• Regional Australia – allow a little longer, 5-7 Business Days from Dispatch.

Express shipping – $15

For orders under $200, a $15 Express Shipping fee will be charged. Once your order is dispatched, we hand your parcel over to Australia Post for delivery. After handover, we are not able to take responsibility for any additional delays or damages done to your order in transit.

Please find below the estimated delivery timeframes for Express Post:

• Metroplitan Cities (Australia) – Guaranteed 1-2 Business Days from Dispatch.

• Regional Australia –  3-4 Business Days from Dispatch.

Express Shipping – Free

For orders over $200 within Australia, complimentary Express Shipping will be included via Australia Post. Once your order is dispatched, we hand your parcel over to Australia Post for delivery. After handover, we are not able to take responsibility for any additional delays or damages done to your order in transit.

Please find below the estimated delivery timeframes for Express Post:

•  Metroplitan Cities (Australia) – Guaranteed 1-2 Business Days from Dispatch.

•  Regional Australia –  3-4 Business Days from Dispatch.

International shipping – $30

We currently ship internationally to New Zealand only.A customer care representative will contact you via phone or email to process this additional charge.

PLEASE NOTE: THE ONLINE CHECKOUT WILL PROCESS VIA AUSTRALIA POST ECONOMY AIR FREE SHIPPING. THIS WILL BE CHARGED AT $30.00 AUD.

• All New Zealand – expected delivery 7-10 business days from dispatch.

• Orders in AUD which are equivalent to NZ$200 shipped to New Zealand may incur GST, customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorised service provider. Peter Jackson Pty Ltd. is not responsible for and will not reimburse any of these charge and duties.

• Customs charges and duties are the responsibility of the Customer and will not be refunded by Peter Jackson Pty Ltd. There are limited times when only the duty and GST can be refunded to you by the NZ Customs Service. Please find out more here: http://www.customs.govt.nz/features/internetshopping/Pages/Refunds-when-you-return-an-item.aspx.

Holiday Shipping (01/12/2016-30/12/2016)

While we will endeavour to have all online orders shipped within the expected delivery time, due to constraints on our distributions network over the holiday period, Peter Jackson Pty Ltd. is not able to guarantee that any order placed on or after 20/12/2016 will be delivered by 24/12/2016. Please ensure to place order prior to this date to guarantee arrival for Christmas.

Tracking Parcels

You can track your Standard, Express or International parcels via the Australia Post website. As a registered customer you will receive a tracking number in your dispatch confirmation email.

If your parcel hasn’t arrived in the estimated time period, please refer to the Australia Post website to see if delivery of your parcel has been attempted. Peter Jackson Australia Pty. cannot accept responsibility for delays, damages or loss of order following handover to Australia Post.

Stock Availability

Our stock levels change frequently and there may be some garments only available online for a limited time.  If the size you are after is not available online, simply contact our Customer Service team (03 9670 9132) and they will do their best to track the right size down for you.

There may also be times where a garments purchased via our website is not available in our online warehouse when we come to dispatch. In this case we will do our best to source the garment from one of our stores and email you about this within one working day of your order.

Returns 

If, for reasons of Change of Mind, Faulty Product, or Incorrect Sizing or Misleading Representation Online, you would like to return your purchase to us, we would be more than happy to offer you an exchange or refund. Please find the conditions for Returns below:
• The products are unworn/unused and in new condition;

• There are no alternations or modifications to the garment;

• Original packaging is in original condition;

• The products have been in your possession for no longer than 30 days or what has been deemed a reasonable possession period. (therefore eliminating any transit time).

Before a refund or exchange can be granted, all items will require an inspection from either a store manager or the Peter Jackson Head Office Team. We reserve the right to refuse a return if the above has not been adhered to.

In-store refunds and exchanges If you have purchased your garment online, you can choose to return or exchange your garment to any one of our stores (excluding DFO, Harbor Town and outlet stores). For exchanges, please contact your local Peter Jackson store to ensure it has the right garment available.

Refunds are always performed using the method of payment. If you choose to return the garment in-store, please make sure you have your credit card that you made the online purchase with and that the card holder is present at the time of the return. This will enable the staff member to process the return/exchange for you. You will also need to take a printout of your Order Confirmation which is emailed to you at the time of online purchase, and your Delivery Docket which is included in your package. If you can’t print your Order Confirmation email you must bring along: a form of ID, the Delivery Docket and display their Order Confirmation email on a mobile device. If you no longer have your order confirmation, please be sure to provide a proof of purchase.

In-store return & exchange policies apply. All conditions above are in addition to your statutory rights.

Online refunds and exchanges

If you have purchased your garment online, you can choose to return or exchange all or individual purchases by mailing them to our head office, 426 Johnston St, Abbotsford, VIC 3067. Online returns must be adherent to our Returns Policy and be accompanied by your confirmation email, or, if not possible, a proof of purchase. Please also include a note with the reason for your return, detailing whether you are seeking an exchange or refund.

A refund or exchange will be processed once the item is received and inspected at our head office. Once received and assessed, a customer service representative will contact you via email to inform you of the pending refund or expected duration of the exchange.

Refunds are always performed using the method of payment and will be returned into the account used for Online Check Out.

Return & exchange policies apply. Peter Jackson Australia Pty. reserves the right to not accept responsibility for mailing costs incurred for returns or exchanges to our Head Office, 426 Johnston St, Abbotsford, VIC 3067. All conditions above are in addition to your statutory rights.

Outlet Store Refunds and Exchange

If you have purchased your garment at one of our Outlet Stores, refunds or exchanges can only be processed across our Outlet Store network.

Peter Jackson will exchange or refund an item if faulty and proof of purchase can be provided. Change of Mind is only accepted for exchange or store credit and redeemable within 14 days of purchase. Returns must be adherent to our Returns Policy and be accompanied by a receipt or proof of purchase, and must be unworn and returned in original condition.

Refunds are always performed using the method of payment. If you choose to return the garment in-store, please make sure you have your credit card that you made the online purchase with and that the card holder is present at the time of the return. This will enable the staff member to process the return/exchange for you.

In-store return & exchange policies apply. All conditions above are in addition to your statutory rights.

Returns to New Zealand

For returns from New Zealand, orders will need to be sent back to the Peter Jackson Head office in Melbourne Australia.

New Zealand exchanges will be charged a re-shipping fee of AU$30.00 to have the new goods shipped back to you. We will send you an invoice prior to shipping the order.

To send your order back to us, simply take the following steps:

• Fill in the return form that came with your order and include it in the return parcel.

• Bag or box your items with either packaging paper or a shipping bag

• Address your parcel to:Peter Jackson Online Returns: 426 Johnston St Abbotsford: VIC: 3067

• Drop the parcel at your nearest post office. We ask that you cover the cost of the return.

• Once we have received your return parcel we will be in touch with an update on the return process.