Service Today

About Us

The Service Today brand offers a premium quality emergency plumbing and electrical service targeting the established older residential areas of Sydney, Melbourne and Adelaide.

The Service Today brand was established in 2014 from an operation previously set up by the current owner. The business now employs a total of 94 staff, with 45 plumbers and 15 electricians with vans and associated equipment. A call centre and proprietary scheduling and management software provide professional sales and operational infrastructure.

The business has demonstrated rapid growth over the past few years, significantly outperforming the sector, indicating appropriate value / price positioning and successful marketing.

Mission

Service Today will be the largest homes services company in Australia that delivers same day service, exceeding customer expectations with value for money and delivering WOW customer service.

Core Values

The values that a company and its people hold, demonstrated through everyday actions help guide individuals to make the right choices and in so doing reinforce the integrity of both the brand and its people.

The owners and management developed the following core values statement in 2014.

Delivering WOW service – exceeding every customer’s expectations.
Demonstrate highest level of integrity – doing the right thing even when no one is watching.
Customer care – we value our clients and express this in our relationships.
Great place to work – all for one and one for all.

Service Areas

• Sydney
• Central Coast
• Wollongong
• Melbourne
• Adelaide

Reviews

“Job No 187524 – My hot water was leaking through the roof and they replaced the entire system that day. They were easy to book, they came quickly and at the time they said. They gave me a 30 minutes heads up before they arrived and were clean, friendly and were willing to explain the situation each step of the way. I’d use them again for sure.”

“My wife and I found Service Today to be extremely expensive when compared to other local service providers. The membership was a farce as was the promise of having many trades under one roof as we were often kept waiting for considerable lengths of time. The quality of work that my wife and I received was extremely poor and we sadly had to call them out time and time again to get the problem (that they caused) sorted and fixed. To this day it is still not resolved. They have not returned our calls nor have they followed up to see the job through. Over promised and under delivered. I would not recommend their services to anyone.”

“Job No 187524 – My hot water was leaking through the roof and they replaced the entire system that day. They were easy to book, they came quickly and at the time they said. They gave me a 30 minutes heads up before they arrived and were clean, friendly and were willing to explain the situation each step of the way. I’d use them again for sure.”

“Had a leak from the storms recently and called Service Today to inspect the root cause. Call out fee was $39 but paid over $450 to have the roof inspected. This seemed very steep for an hour’s work when the actual issue wasn’t fixed. The issue was found and I was quoted another $1200 to have it repaired. To be fair, they were able to provide same day service and the staff are friendly. I only take issue with the price, at these rates, best to call around for a few quotes for comparison Update: I got a $50 refund after posting review”

“00141521 Job well done. It was easy to deal with the company and the trades person who came to attend the job. All options were clearly explained and our choice was honoured without any sales tactics. Also at the end the best options were provided with having to pay no call out fee with the total care club membership which gave us best value for service. We did not have to pay cash. Invoice was emailed to me, so so I could pay by BPay or over the phone.Thank you and Thank you. I would highly recommend Service Today.”