Service Today

The Service Today brand offers a premium quality emergency plumbing and electrical service targeting the established older residential areas of Sydney, Melbourne and Adelaide.

The Service Today brand was established in 2014 from an operation previously set up by the current owner. The business now employs a total of 94 staff, with 45 plumbers and 15 electricians with vans and associated equipment. A call centre and proprietary scheduling and management software provide professional sales and operational infrastructure.

The business has demonstrated rapid growth over the past few years, significantly outperforming the sector, indicating appropriate value / price positioning and successful marketing.

Mission

Service Today will be the largest homes services company in Australia that delivers same day service, exceeding customer expectations with value for money and delivering WOW customer service.

Core Values

The values that a company and its people hold, demonstrated through everyday actions help guide individuals to make the right choices and in so doing reinforce the integrity of both the brand and its people.

The owners and management developed the following core values statement in 2014.

• Delivering WOW service – exceeding every customer’s expectations.
• Demonstrate highest level of integrity – doing the right thing even when no one is watching.
• Customer care – we value our clients and express this in our relationships.
• Great place to work – all for one and one for all.

Why Service Today

He’s Professional

• Plumbing, Electrical and HVAC specialists
• Preventative whole-home check-ups
• State-of-the-art plumbing camera inspections
• Repair options to fit your needs

He’s an Expert

• Saturdays, Sundays, nights, holidays – no additional charge
• Available on your schedule, 24/7
• Up front, fixed pricing on every job
• Workmanship & parts guaranteed

Services

Plumbing

• Leaking Tap Repairs
• Toilet Repairs
• Burst & Leaking Pipes
• Hot Water Heaters
• Leak Detection
• Blocked Drains
• Pipe Relining
• Gas Fitting
• Bathtub Remodelling
• Backflow Prevention
• Roof & Gutter Leaks
• Water Filters

Electrical

• Lighting
• Fault Detection
• Power Points
• Surge Protection

Reviews

“Very good plumber attendee at my house to fix the leaking. He was on time, very polite and professional, give good options for the job and on site quite for my deducted heating service too. Will definitely refer to family and friends of their service. Five star for sure!”

“Absolutely pleasant people to work with and you can tell they look after there employees. Thank you for a wonderful job guys.”

“Great realiable, friendly and professional service. Highly recommended to anyone in need of a plumber.”

“WARNING TO ALL! We used this company (Melbourne office) for plumbing services (to unblock a drain). They diagnosed and advised they could unblock the drain without even touching the drain (simply just standing over it!). We got sucked into proceeding with the job. After NOT being able to unblock the drain, we are now left with the damage that they left us! Over two thousand dollars later and a relined pipe we would rate this company less than half a star if we could! Don’t risk it, look for another plumber!”