Tank Master Midlan

About Tank Master
Tank Master prides itself on supplying the biggest range of domestic, commercial and industrial markets with the largest range and the best prices in Perth, Western Australia and around Australia.

We supply Slimline Water Tanks, Modular Water Tanks, Under Eave Tanks, Underground Water Tanks, Aquaplate Tanks, Septic Tanks and Leach Drains.

Tank master also supply a wide range of Fire Fighting equipment including skid mounted units, trailer mounted units, fire fighting pumps, hose reels, fire hose and a variety of fire fighting accessories.

With a massive range of products, we are able to supply stock standard and customised solutions for a wide variety of situations.

What’s New?

Expanded Product Ranges
Late last year and into this year we started expanding our ranges in almost all areas including Rainwater Tanks, Rainwater Tank Accessories, Cartage Tanks, Diesel Cartage Tanks, Septic Tanks,  Leach Drain Systems, Filtration, Pumps, Fire Fighting Equipment, Livestock Products, Garden Beds, Ponds, Pond Equipment and Aquaculture.

New Products Ranges
We have also expanded into new domestic (residential), commercial and industrial areas such as Compressors, Generators, Pressure Washers, Welders, Heaters and an expansion to our petrol and diesel driven pumps.

New Product Range – Float Switches
After being unavailable for some time now, we have recently sourced some new float switches. Float switches can control the power supply of the pump to either switch it on or off at a high or low level. Contact us for more information.

Same Great Service
Tank Master continues to supply high quality rainwater tanks and tank accessories in Perth, Western Australia as well as expanding our range and freight network across Australia.

We pride ourselves on having the Biggest Range, the Best Prices and the Largest Display of water tanks in Western Australia. The right advice is essential and at Tank Master we endeavour to give you the best solution possible.

Delivery and Installations

Please use the information below as a general guide – Individual circumstances may vary

General Guidlines
Tank Master advises customers that all care is taken when manufacturing products. In some cases, materiel (swarf) or debris may be left inside due to the manufacturing process. Tank Master advises customers that tank(s) should be vacuumed or washed out prior to installation. Material (swarf) or debris may affect pipe work, pumps and other devices installed after the tank and failure to remove this material may void any warranty claims.

If you are unavailable, or there are insufficient people available when your tank is delivered, the tank will be rolled off the truck and left on its side in the most appropriate safe place determined by the driver. Please check the section below (Delivery of Tanks) for a guide to how many people need to be available to help with your delivery

Our driver will generally need some assistance to unload your tank from the truck, therefore, could you please have able-bodied people available to assist at time of delivery (see “Delivery of Tanks” below).

If you unable to provide assistance, alternative arrangements will need to be made when ordering your tank.

Prepare Access for Delivery
Please check gates, roads, roundabouts, crossings and overhanging trees on your property so that we can deliver your tank without damage. If access is not clear to the site, your tank will be left at the closest point.

The size of the vehicle delivering your tank will depend on the size of the tank ordered.

Up to, but not including, 9,000 litres

Either a 4.5 ton rigid axle truck or a Ute.

9,000 and Above

A rigid axle truck with trailer (approx 19 metres long x 3.5 metres wide)

Delivery of Tanks
Delivery of round tanks 250 litres to 9,000 litres

Round tanks from 250 litres up to 5000 litres can generally be delivered safely by our driver without assistance.
Under Eave tanks of 2000 litres and greater will need at least 1 able bodied person for assistance, other than the driver, to unload and assist placing the tank in-situ.

Delivery of round tanks 9,000 litres and above

Generally, tanks of 9,000 litres (2,000 Gallons) or greater are delivered free of charge to site (Poly Tanks Only).

These tanks are delivered on a truck and trailer (approx 19 metres long x 3.5 metres wide) by 1 person (the driver) and will require assistance.

Please use the guidelines below:

9,000 litres to 13,500 Litres 1 to 2 able bodied people + driver
13,500 Litres to 22,500 Litres 2 to 3 able bodied people + driver
Greater than 22,500 Litres 3 to 5 able bodied people + driver

Delivery of Under Eave / Slimline Tanks

Delivery of Under Eave / Slimline Tanks can generally be done with the assistance of 1 person (excluding the driver). In most cases it can be done without assistance but it is preferable to have at least 1 able bodied person available in addition to the driver.

PLEASE NOTE – In the guidelines above, “able bodied”, refers to people able to assist the driver with lifting and moving the tank. For more information on the weight of a particular tank and how they are unloaded, please contact us.

Delivery/Installation Dates and Times
Delivery/Installation dates will depend on if the tank is “in-stock” or has been ordered.

For “in-stock” tanks, the delivery/installation date will be discussed at the time of purchase. Delivery of ordered tanks will depend on a number of factors.

If the tank is WA made, the tank should arrive at Tank Master within 2 to 3 weeks of order date. Once the tank has arrived at Tank Master, we will contact you regarding a delivery date.

If the tank is made outside WA the arrival date at Tank Master can only be estimated. Once the tank arrives at Tank Master, a delivery date can be arranged.

PLEASE NOTE – Delivery/installation times can only be estimated due to loading/unloading, traffic, weather and other conditions. As a result of this we can only estimate an AM or PM time frame on the day of delivery/installation.

Refunds
Please choose carefully. We don’t normally give refunds if you simply change your mind or make a wrong selection. Exchanges and refunds can be given where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do, as per the Department of Consumer and Employment Protection – Government of Western Australia – 1300 30 40 54.

Product Returns and Cancellation of Orders
If a product return is approved by Tank Master, the product(s) returned for credit must be in “As New” condition and are subject to a 25% restocking fee and return freight cost(s).

Cancelled Orders will also incur a 25% restocking fee.

Orders and Payments
Stock Items and Standard Items (50% Deposit)

A minimum 50% deposit must be received and processed to initiate an order. The balance must be received and processed prior to pick up or dispatch.

All Stock Items and Standard Items must be paid for in full prior to pick up or dispatch.

Custom Items

All Custom Items will be quoted by a Tank Master representative first. When the client approves a quote, an invoice will be generated and sent to the client.

Payment must be made in full, processed and cleared into Tank Master’s bank account PRIOR to the commencment of production as these items are produced to clients specifications and would be unsuitable to sell to a different client.

Payment Methods
IN STORE

Credit Card (MasterCard and VISA only), EFTPOS and Cash

OUT OF STORE / BY PHONE

MasterCard and VISA Credit Cards Only), Cash and Direct Deposit – (Refer to Dispatch / Goods Release below).

CHEQUES

We DO NOT accept cheques. Exceptions can be made under special circumstances – (Refer to Dispatch / Goods Release below).

ACCOUNTS

There are NO ACCOUNTS at Tank Master – Refer to “Dispatch / Goods Release” below and “Orders and Payments” above for clarification.

Dispatch / Goods Release
All goods must be paid in full prior to being released. All goods will remain in the possession of Tank Master or its agents until such time as payment has been received, processed and cleared.