Tarocash

The Tarocash Brand
The latest menswear and styling tips, for any occasion, plus easy stress-free shopping – that’s what we’re about.

We know you like to look good when you go out. Looking right is important. We also know you don’t have all day to find the right gear. You want friendly service, advice you can trust and clothes you feel great in.

So, whether you’re heading out for a night with your mates, going to work or doing something special with your partner Tarocash has the perfect outfit. We specialize in smart-casual clothes for men and we have all the main categories covered – shirts, jackets, denims, suits, shorts, tees, shoes & accessories.

Every season we search out the latest trends and tailor them to suit the Aussie bloke. We pride ourselves in offering a broader range of sizes than most brands so we’ll always have the perfect fit. And, our service is friendly and honest. There’s no attitude or hard sell in our stores, and you can be sure of great quality and value in every deal. You know when you look and feel great. Let us help you get there.

HOUSE RULES:

Welcome to the official Tarocash Facebook page. This fan page is for you and we encourage you to get involved by sharing your thoughts and comments.

On this page we expect you to respect other community members, stick to the posting guidelines of Facebook and understand that Tarocash reserves the right to remove any posts which, in our opinion:

Are threatening, discriminating, abusive, defamatory, obscene, indecent, infringing, unlawful or objectionable.
Are fraudulent, deceptive or misleading.
Violate the intellectual property rights of another.
Violate any law or regulation (such as rights of privacy).
Are inflammatory, religious or political.
Are not supportive of a healthy lifestyle.
Are otherwise offensive.

All comments, visuals, videos and other type of material posted by fans on this site (“User Content”) do not necessarily reflect the opinions or ideals of Tarocash, its employees or affiliates.

Tarocash does not represent or warrant the accuracy of any statement or product claims made here, is not responsible for any User Content on this site, and does not endorse any opinions expressed on this fan page.

Also, please note that by posting anything in this community you are agreeing for us to use the content you post (including product or campaign ideas) in the future without any obligation to you.

HISTORY
In 1987 two brothers, Stephen and Michael Leibowitz, immigrated to Australia, bringing with them a family heritage of menswear retailing from South Africa. Two weeks later they began supplying wholesale menswear to retail outlets across Australia and quickly realised that Australian men were in desperate need of their own coordinated range of smart-casual clothing. They opened their first store under the name “Café” the following year, and by 1991 had five stores.

By then, the business needed a new name. Tarocash was derived from the first two letters of each of their children’s names. Today, Tarocash has grown into one of Australia’s most successful menswear retailers, with over 115 stores across Australia and New Zealand and many stockists throughout the region. The original philosophy of providing outstanding service remains, but to its customers Tarocash means quality, value and the latest smart-casual fashion for any occasion.

Products
Menswear for any occasion available in XS – 5XL. Shirts, denim, pants, suits, tops, jackets, knitwear, accessories, footwear and vests.

DELIVERY INFORMATION

Delivery during sale period
Please note during heavy sale periods delivery times may be delayed by an extra 2-3 working days.Delivery

Within Australia
Tarocash charges a flat rate of $10.00 for standard delivery on all orders and $15.00 for express delivery within Australia.  But if you register with us orders over $85 with standard delivery will be delivered for FREE.  (However from time to time Tarocash reserves the right to offer free delivery.)

Express orders can take from 1-3 business days and standard orders can take 3-5 business days depending on your location. To check delivery times for your area take a look at the Australia Post Network Here

Deliveries to the Cocos (keeling) Islands – postcode 6799, may take up to 2 months to deliver via Australia Post.

To guarantee delivery, it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am – 5pm. If there is no one at the delivery address to receive your parcel, a card will be left and your order will be sent to the nearest post office where you will need to sign to pick it up.

We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.

We use Australia Post for all our deliveries. Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number. Please note the number will not be traceable for at least 4 hours.

If you have special instructions relating to the delivery, please be sure to flag these, where required, on the delivery details page as you are checking out.

If your order has not arrived within the allotted time or if there is a problem with your order, please email us at tarocashonline@tarocash.com.au or call us on 1300 11 8276 (1300 11 TARO) in Australia or +61 2 9699 0895 internationally.

Order Tracking

Once your order has left our warehouse you will receive an email with a tracking number.You will also be able to see the status of your order if you Login to the website.
Australia: Please go to http://auspost.com.au/track/

To New Zealand
Tarocash charges a flat rate of $20.00 for standard delivery to New Zealand.  But if you register with us orders over $150 with standard delivery will be delivered for FREE. (However from time to time Tarocash reserves the right to offer free delivery.)

Standard orders can take 3-5 business days depending on your location. To check delivery times for your area take a look at the Star Track Network Here.

To guarantee delivery, it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am – 5pm. If there is no one at the delivery address to receive your parcel, a card will be left and your order will be sent to the nearest post office where you will need to sign to pick it up.

Currently Tarocash will cover all taxes and duties which may be applied by customs in New Zealand, but has the right to change this policy at any time without notice.

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
We use Star Track for all our New Zealand deliveries. Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number. Please note the number will not be traceable for at least 4 hours.

If your order has not arrived within the allotted time or if there is a problem with your order, please email us at tarocasholine@tarocash.com.au or call us on +61 2 9699 0895.

Collect From Store

You can now order products on our website and collect them from any participating Tarocash stores in Australia.

This service may be temporarily unavailable during major sale events (such as Stocktake Sale and end of Season Sale)

HOW IT WORKS

1.  Choose your store
Use the store locator to find your nearest participating store.

2. We’ll call you
The relevant Click and Collect store will contact you when your order is ready for collection.  Orders will generally be available for collection within 2-5 days from the date you place your order.

3. Collect from store
Come into store to collect your order, bringing your order confirmation and photo identification.  We will keep your order in store for 14 days from the date you are notified that your order is ready for collection.  If your order is not collected within this time, the relevant Click and Collect store has the right to allocate those goods to another customer and refund you.

RETURNS & EXCHANGES

At Tarocash we pride ourselves on providing quality product to our customers. We want you to enjoy your purchases and shopping with us. If something isn’t right we’re happy to offer a refund from our Online Returns Department or you can go to one of our Tarocash stores to exchange or return.

PayPal Payments

Any orders made through Paypal can only be processed for a refund at the Online Returns Department.  See below for details on returning your garments.

Returns by post – refund only

It couldn’t be easier to send something back. Book your return online and choose from:
ParcelPoint – our cheapest returns method at just $6.50 including parcel tracking. Select from hundreds of local stores such as pharmacies, newsagents and convenience stores – open 7 days and late for your convenience.

Post Office – take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

Tarocash Online Returns Address
Locked Bag 3
Wetherill Park NSW 1851

For both return methods, simply follow the steps below:
1. Go to parcelpoint.com.au/tarocash. Follow the online process to book your return and print a shipping label. You can choose to return your parcel at at ParcelPoint store or any post office.
2. Package your item(s) into the original parcel packaging or suitable new packaging.
3. Attach your returns label onto the parcel, ensuring any original delivery labels are covered.
4. Post your parcel back to us, by taking it to your ParcelPoint store or post office.
5. Please allow up to two weeks for your return to be processed and for your account to be credited

Please ensure to obtain proof of postage.
All ParcelPoints deliveries are tracked and include email proof of sending. If you return your item at the post office, you should use a trackable service.
For customers who are unable to return to a Tarocash store in Australia but who want to exchange their items, you should return the items following the process above, then order the new items you want online.
Unfortunately we can’t accept returns for purchase that were made in-store, however you can return items to stores to any our locations Australia Wide.

NEW ZEALAND RETURN & RETURNS BY POST – REFUND ONLY

It couldn’t be easier to send something back.
Post Office – take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

Returns Address
Tarocash PTY LTD, Private Bag 94061. Manukau, Aukland 2241, New Zealand.

Please allow up to 21 days for your return to be processed.

Our Returns Policy
Tarocash is happy to provide a full refund for all orders purchased online, exchanges and credit notes need to be processed in store provided:
– you present the tax invoice sent with your goods as proof of purchase;
–  the item has not been worn or washed;
– and the swing ticket is still attached to the garment/item.
Please note that all purchases made with card including debit card, wanting a refund can only be refunded on to the original card of purchase.
In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note in store, provided the garments have not been worn.
Unfortunately, we cannot refund or exchange any items that have been worn or used and are without tags. All items returned must be in original condition.
For Health reasons, there are no returns or exchanges on the purchase of underwear unless exhibiting a genuine manufacturing fault.
Unfortunately we cannot process returns for purchases made in our physical stores at this time. Any items bought in-store can be returned or exchanged in any our physical locations Australia & NZ wide.