the bedroom

the bedroom in Randwick, Sydney, NSW is categorized under Clothing Stores.

About

THE BEDROOM BOUTIQUE SYDNEY IS CURRENTLY AVAILABLE ONLY ONLINE

categories

Shopping & retail · Dance club & nightclub

STORY

EXCESS BOUTIQUE STOCK MAKE AN OFFER – FUN WAY TO SHOP ONLINE!

Reviews

“UPDATE of last review: After my complaints were aired on social media, the owner of the store did contact me. A few days later my money was fully refunded as a replacement dress could not be found. Owner was actually pretty helpful after I mentioned Dept. Fair Trading and the new Australian Consumer Laws. Can’t help but feel this whole incident could have been fixed at the time it happened as there is now a lot of bad blood and P.R over a $60 dress lost from a faulty bag.”

“Went to this shop yesterday for the first time. Found a dress which I bought for $60, only to NOT have it after 400 metres of walking out of the store. The bag the sales girl put the dress in was faulty/broken and said dress disappeared on Belmore Road. Upset, I went straight back to the store and showed the girl bottomless/broken bag. She called the Manager who said they have no responsibility after I leave the store and offered me 10% discount on a future purchase. Why they think I would EVER go back after losing a $60 dress because of their dodgy broken bag, I have no idea! They didn’t even offer to take my details in case someone walked past and found the dress (the swing tag was still on it so may have been returned to them). I left my business card but didn’t hear back from them at all until I called today to speak to the Manager directly.She was as helpful as the sales assistance yesterday i.e. not at all. When I asked her how she would feel if she bought a case of wine and walked out of the store to have it smash all over the floor because of a faulty box, all she could say is “we have no responsibility once you leave the store”. Are they responsible? I think so as the bag they put it in was clearly faulty. Even if not ‘legally’ responsible, have they showed any level of service to try and satisfy a customer, absolutely not. As a Customer Service Trainer, I now have a great example to use in training of a retailer who shows a lack of empathy and lack of responsibility for their own errors.”