The Big Wig

The World’s Biggest Wig Store!

Wigs, Hairpieces, Cosmetics, Party Accessories and More! Visit us at our showroom today for a personalized service or shop online at http://www.bigwigaustralia.com

The world’s largest wig store with over 300 styles of wigs. We can help you find the perfect match, either online or from our main showroom or shopping centre displays on the Gold Coast.

Wigs, make up, hair extensions, human hair and costumes at great low prices.

Wig is a fashion accessory that has been around for thousands of years.
The Big Wig, one of world’s biggest wig stores, is located in the heart of the Gold Coast, Queensland, Australia and carries a huge selection of wig and hairpiece stock so there’s something for everyone. Our various brands design, manufacture, import, distribute, wholesale and retail a unique combination of niche beauty products.
We have well-established relationships with reliable factories so we are able to offer one of the biggest selection of professional quality makeup, lashes, wigs, medical wigs, turbans, human hair extensions, fringes & ponytails, and synthetic hairpieces and products in Australia.

Product
Accessories, Clip On Ponytails, Extensions, Hair Pieces, Wefts, Wig Care

Item
Accessories, Fancy Dress, Wig Care Products

Service Option
Delivery

Kind
Afro, Beehive, Blonde, Blue, Costume, Dance, Fashion, Human Hair, Long Hair, Medical, Medium Length, Synthetic

Assurance
Guaranteed

Method
Headband

Keywords
Fashion Wigs, Brushes, Party Costumes, Hair Extensions, Make up, Hair Care, Party Wigs, Cosmetics, Hair Pieces, Medical Wigs

Shipping & Return Policy

SHIPPING
AUSTRALIA:
Shipping anywhere within Australia is by either Express Post or Courier. The cost is $10.00 for Standard Post or $15.00 for Express.
Please be sure to select “Flat Rate” during the checkout proceedure.
If there are a large number of breakables/palettes or aerosols that must be shipped by ground courier, in which case you will be advised by email that your order may take a little longer to arrive.

NEW ZEALAND:
Shipping anywhere in New Zealand is either by courier or Registered Post. The cost is $20.00 Australian.
Please be sure to select “Delivery to New Zealand” during the checkout proceedure.
This option of shipping to New Zealand may take as long as 10 days for delivery. If you wish to ship Express to New Zealand, contact the showroom for shipping cost quote and we will take your order manually at that time.

ALL OTHER INTERNATIONAL COUNTRIES:
We DO NOT process international shipments via website and you MUST PHONE, FAX OR EMAIL your order to our Main Showroom both to process payment and receive an actual shipping quote. Due to the high incidence of fraudulent international transactions, we will only process these orders on an individual basis and appreciate your understanding. For further information please email: info@bigwigaustralia.com ; FAX +617 5504 6099 or Phone+617 5531 5355.

DELIVERY:
Our standard policy is to ship the same day on orders received before 2pm our time when payment has been processed. If an item is temporarily out of stock, you will be notified by email or phone with an expected arrival date.

We only ship products via Express Post or Courier so there is a tracking # for every order, and if you have a question regarding your shipment please phone us for the tracking number. 1800 077 187 or 1800 422 460

We use Express Post or courier which offer efficient delivery (normally within 48hrs) to most metropolitan areas of Australia and 2-3 day service to country areas. While we have had really good results with these shipping option, we cannot guarantee their service and once we have shipped the order it is out of our control, and you will need to contact Australia Post referencing your Tracking Number.

RETURNS
Please choose carefully – our standard policy is NO RETURN-NO EXCHANGE. We do not accept returns or exchange because you change your mind.

If you must request a return/exchange:

You must phone 1.800 077.187 for a Return Authorization # within 3 days of receiving your product(s) and product(s) must be returned within 5 days of receiving your product(s).
Goods should be returned by Express Post. Retain your receipt as proof of return.
There will be a 25% re-stocking and servicing fee to clean, sanitize and/or repackage products as needed.
Shipping/freight will not be credited or refunded.
Product(s) must be returned un-used and in their original Packaging and not have been worn, or altered in any way, smell or be tangled or show other signs of wear; and a copy of the original receipt must be enclosed.
Suitability for return will be decided by the company upon receipt of goods.
We do not refund unless products have a manufacturing defect; any credit or exchanges will be processed by our Main Showroom only and credits issued on this website will only be usable on this website or at our Main Showroom in Bundall, Queensland.
Rather than have you be disappointed with your purchase, please email or phone us toll free with any questions and we are happy to work with you to find the perfect product so you won’t need to worry about a return policy!

Personal Wig Consultant
At the Big Wig we like to take the time to ensure all our customers receive our specialised advise and service, without any sales pressure. Our sole focus is to find the wig or hair that is right for you.

We are so committed to making sure that you are happy with your selection, we have created My Wig – Personal Wig Consultant, allowing you all the options and choices you would get if you came to our store.

Privacy Policy

Our Privacy Policy is designed to assist you in understanding how we collect, use and safeguard information provided to us. This is an extension of our commitment to supply top quality products coupled excellent customer service and a positive purchasing experience, and allowing you to make informed decisions when using our website.

What information is collected?
There are 2 types of information collected when visiting our web site:

Personal Information: This is information you knowingly choose to disclose by:Registering for access to our wholesale only secure area and/or site;
Participating in online surveys and or marketing programs;
Processing a purchase on one of our sites requiring name, shipping and billing address, and credit card information
Contact and/or correspond via email
Web Server Activity Information: This is standard technology to collect statistical information to help improve our website and collate information about how our site is used, but none of this information is associated with or able to identify you as an individual.

How do we use this information? 

Personal information provided by you is used only to provide customer service and administer our business activities including fulfilling your orders.
We do not share, sell, distribute, lease or give your personal information (including email address) to anyone at any time without your specific approval.
We utilize encryption/security software to safeguard information from unauthorized access or disclosure.
Our website does not utilize cookies other than those associated with search engines or beyond those necessary for the operation of online “shopping cart” operation.
Every effort is made to insure complete and accurate information is displayed on our website, however, some of the information may, of necessity be preliminary and all data and information is provided with the understanding that it is not guaranteed to be correct or complete.

Hypertext links, links and pointers to other sites are provided for information only and do not constitute endorsement, express or implied as to their suitability, content, usefulness or accuracy.

Copyright: All website logo’s, text graphics, design, photographs, images, and the arrangement and selection thereof is Copyright 2009 (insert The BIG WIG or Girlee Cosmetics/Hollywood Central) ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this web site for the sole purpose of placing an order with (insert bigwigaustralia.com or girleecosmetics.com) as a shopping resource. Any other use of material on this website, including reproduction for purposes other than those mentioned above, modification, distribution, republishing, transmission, performance or display, without the prior written permission of (insert The BIG WIG or Girlee Cosmetics/Hollywood Central), is strictly prohibited. All page headers, custom graphics, photographs, and images may not be used in connection with any service or product that is not offered by (insert The BIG WIG or Girlee Cosmetics/Hollywood Central) in any confusing or misleading manner, or in any manner that discredits or disparages (The BIG WIG or Girlee Cosmetics/Hollywood Central). Some photographs on the site have been reproduced and utilized with permission from their respective owners.

(The BIG WIG or Girlee Cosmetics/Hollywood Central) reserves the discretionary right to change these policies, product and/or pricing without notice.

Public Transit
Sporty’s Shuttle