Uniqlo

UNIQLO is a modern Japanese company that inspires the world to dress casual.

Mission and Vision

We provide quality, basic casual clothes at affordable prices. Our clothing is fashionable and suitable for anyone, anywhere and anytime.

To achieve this goal, we commit ourselves to a management model that controls costs while streamlining production schedules and minimizing retail prices.

We provide customers with the highest quality service by meeting their demands and offering service that exceeds their expectations.

We provide a pleasant working environment in which our employees around the world can produce innovative results as a team.

Our aim is to become the world’s Number 1 casual apparel brand.

Our Business

Global Markets Driving Future Growth
The Fast Retailing Group’s mainstay brand, UNIQLO’s overriding aim is to create comfortable everyday clothes that enrich peoples’ lives. UNIQLO LifeWear is completely different to what other apparel brands are offering. It is a new, unique category of truly great clothing, offering high-quality, fashionable everyday items.

In 2017, UNIQLO has expanded to over 830 stores in Japan and 950 stores in international markets.
In addition to Japan, Greater China (Mainland China, Hong Kong and Taiwan) and Southeast Asia markets are likely to be the primary drivers of future growth. By adding 100 stores annually, the size of the Greater China network will soon overtake Japan and reach our initial target of 1,000 stores.

UNIQLO’s European operation is now profitable. Over the next two or three years, we are looking to double the number of UNIQLO store in Europe, currently around 40. We will continue to embrace the local culture and historical backgrounds at each individual stores attentively, so that we can build strong and trusting relationship with respective customers and the local communities.

UNIQLO USA remains in the red, but business is steadily improving. Our focus is to transform our store operation, store expansion strategy and online sales. A strong presence in the pivotal North American market is vital if we are to build UNIQLO into a leading global brand. We will address the North American operation on solid footing and put UNIQLO on the path to becoming the world’s No.1 apparel brand.

UNIQLO’s ultimate goal is to provide clothing that meets the demands of all people.

Since 2007, UNIQLO, along with its global partner UNHCR, has delivered clothing items to refugees, evacuees, victims of disaster, expectant and nursing mothers, and others in need around the world. This activity has been welcomed by locals as well as the international community.

We will further expand the scope of our efforts to deliver one UNIQLO article of clothing for every refugee in the world. We will continue donations in line with local needs the world over.

There are still many, many people around the world who are in need of clothing. Having as many customers as possible bring in items for recycling helps steadily widen the circle of support we have created for people living in difficult environment.
We very much appreciate your support.

STORY
It doesn’t matter who you are or where you live, Uniqlo makes clothes that transcend all categories and social groups. Our clothes are made for all, going beyond age, gender, occupation, ethnicity and all the other ways that define people.

Our clothes are simple and essential yet universal, so people can freely combine them with their own unique styles, in any way they choose, every day of the year.

Everything we do is rooted deeply in Japanese origin, always aspiring to excellence in quality, design and technology. However, we will always ensure that our clothes are affordable and accessible to everyone.

Uniqlo is a way of thinking that’s about constant change, diversity, and challenging conventional wisdom.

At UNIQLO, we believe that everyone can benefit from simple, well-designed clothes. Because if all people can look and feel better every day, then maybe the world can be a little better too.

Made For All

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Please refer all recruitment and stock related questions to wecare@ml.uniqlo.com.au
Thanks,
UNIQLO Australia

SHIPPING

1 – 2 BUSINESS DAYS
Sydney, Canberra, Brisbane & Melbourne Metro
2 – 5 BUSINESS DAYS
Adelaide & Perth Metro
3 – 7 BUSINESS DAYS
Regional & Country Areas

All orders are delivered through Couriers Please or Australia Post’s eParcel and will require a signature upon delivery. Delivery lead times are as above. Unfortunately, we do not ship to New Zealand at the moment. Please stay tuned to our Facebook page and website for future details!

HOW CAN I TRACK MY ORDER?
Please locate your tracking number from the delivery confirmation email or by logging into your account. Once tracking number is located, please visit the appropriate carrier below:

I HAVEN’T RECEIVED MY ORDER.
Please allow some time for the Couriers Please or Australia Post website to reflect the status of the order. This could take a few hours after you receive the delivery confirmation email. If you have an enquiries in relation to your order please call 1-800-864-756 (1-1800-UNIQLO).

I RECEIVED MULTIPLE BOXES; DID I GET CHARGED MULTIPLE DELIVERY FEES?
We know you are excited to receive your order. In the rare circumstance that you receive more than one box for your delivery, please be assured that we will only charge one delivery fee per order regardless of the number of boxes received.

DO YOU OFFER INTERNATIONAL SHIPPING?
No. Unfortunately, we are only shipping to Australia at this time. If you are staying in other countries, please check out the rest of our UNIQLO sites at the bottom our website.

Payment
Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

 Discount Codes
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.

Returns and Refunds
Uniqlo does not take title to returned items until the item arrives at our fulfilment centre. At our discretion, a refund may be issued without requiring a return. In this situation, Uniqlo does not take title to the refunded item. For more information about our returns and refunds, please see our RETURNS Page.