Urban Retreat Massage & Day Spa

Urban Retreat is a boutique massage Retreat in the heart of Paddington, close to the Brisbane CBD. Come in and relax in our spacious reception area.

De-stress with one of our beautiful  Relaxation, Remedial, Sports, Pregnancy massage. Indulge with one of our Day Spa treatments, Paddington Qld  body scrub, mud wrap, foot pamper or facial.

Share your treatment with a friend in our couples room.

Our professional Therapists and friendly receptionists are here to help you to relax, regenerate and rejuvenate your body, mind and soul…

We are looking forward to treating you! Here are a few guidelines that will assist you to make sure you enjoy your treatment to the maximum:

Treatment Preparation

We provide all products and facilities required for all of our treatments. We simply ask that you plan your day so that you arrive with plenty of time to relax in our beautiful reception area before your treatment.

Arrival & Lateness

Please make sure you arrive on time, as our therapist may not be able to extend your treatment if you are late.

Please note that we reserve the right to charge the full treatment fee for your booking if your treatment is shortened due to your lateness.

We suggest planning on being here at least 10 minutes early, to allow extra time to find on-street parking. If you are early, you are welcome to come and relax in our large reception area.

Treatment Timing

Treatment times include a professional consultation with your therapist as well as massage time, so that we can ensure we treat you appropiately and meet all of your needs.

If you require a long remedial consultation we suggest you book extra time onto your treatment.

Draping

Most of our body treatments require you to be at least partially unclothed.

You may opt to leave underwear on for all treatments, although we do provide disposable underwear for scrubs & wraps so you can avoid product on your own clothing.

All of our Remedial Therapists are qualified and professional and as such they will ensure that you are appropriately draped at all times, and body parts that are not being treated are covered.

If you are too hot or cold, please let your therapist know immediately, so that they can add / remove blankets for you and adjust the room temperature.

If you prefer not to undress, there are several treatment options available to you. Choose from Reiki (energy healing), or any of our Foot Pamper or Facial treatments.

Shower Facilities

Some treatments use more oil than others, and most massage treatments will result in some oil on your face and in your hair.

If you intend on going out after your treatment and would prefer to shower products off, please let us know so that we can ensure our bathroom is available and prepared for you.

Cancellations

We respectfully request at least 24 hours notice if you need to cancel your appointment, as this allows us to offer your appointment time to our waiting list of clients.

We understand that sometimes this is not possible, however please understand that we may apply a cancellation fee should you cancel short notice.

Health Fund Rebates & Massage

If you require a rebate, please let us know at time of booking, so that we can ensure you are booked with a Therapist who is a provider for your health fund.

Remedial Massage provider numbers are specific to each therapist, and while all of our therapists have a minimum Diploma Massage qualification, not all Therapists are providers for all funds, as it does depend on the Therapists’ choice of training college and the change in requirements as deemed by  Medibank Private and the health funds.

You can claim a health fund rebate for Remedial Massage under most private health insurance, so long as your coverage allows (this is specific to your policy – if in doubt, we recommend you contact your health fund provider to confirm).

We will provide you with a receipt to use to claim – use the Therapists’ provider number for your fund, found on the bottom of the receipt, to claim back your rebate online for most funds, visit your health fund’s claims office, or post receipt to your fund.

 Our Qualified Remedial Therapists

Many clients do not realise that in Queensland there is no government requirement for massage therapists to be qualified or formally trained.

When you visit Urban Retreat Paddington, you can rest assured that the Therapist you see is a fully qualified Remedial Massage Therapist.

All of our Therapists have completed a minimum of Certificate IV in Massage, having also obtained or completing a Diploma of Remedial Massage.

All Therapists are members of a professional massage association and are required to complete regular and on-going skills updates.

We also run regular training for our staff in the Retreat, to ensure that you receive the highest quality of treatment every time you visit.

New Therapist Claim Delays

When a new therapist joins our team here, they have to undergo a lengthy provider registration process for them to have their provider numbers transferred to cover clients at our Retreat address.

This can take up to eight weeks or longer .  In most  cases, this may mean you are not able to claim with that therapist until their provider numbers have been updated.

If you are concerned about this, please check the Therapist profile page, as this will tell you which therapists already have provider numbers located at our address, or discuss with us at time of booking so that we can ensure you are booked with a therapist who already has their provider numbers located at our Paddington Retreat address.

2016 Update

Unfortunately private health funds have been going through a continual change in criteria needed by the Therapist to register for a provider number in the last few years, largely driven by government health funds.

This often means very experienced Therapists are unable to register for provider numbers as the criteria of their Diploma studied many years ago does not tick all the boxes.

The Therapist is often unaware that they have been deregistered from a fund until we have a client submit a claim that is rejected, regardless of having previously a provider number or many years of experience as a Massage Therapist.

We thank you for your understanding in regards to this matter, which is beyond our control and apologise for any inconvenience as a result.

Urban Retreat Massage & Day Spa in Paddington, Brisbane, QLD is listed under the best Massage Offering Remedial Massage, Relaxation Massage, Acupuncture.

Other services by Urban Retreat Massage & Day Spa are Massage, Pregnancy Massage, Reiki.

Call Urban Retreat Massage & Day Spa to make an appointment.

Services

Relaxation & Remedial
Pregnancy Massage
Manual Lymphatic Drainage
Reiki
Jaw Reset
Acupuncture and Cupping

Reviews

“I had a 1 hour remedial massage and felt extremely good afterwards. The service was spot on very friendly and a calming atmosphere as you would expect. I will be coming back. :)”

“I have a 2 hour Kahuna massage every month with the amazing Cecilia. My body shape is changing and it also helps my mind. I have a greater awareness of what my body needs. I have more ease, joy, and glory. What would it take for you to see the gift you are and have a monthly body massage ? With gratitude, Sarina”

“Cecelia did a good job remedial massage job with my lower back pains. Nice location too.”

“Magnus was amazing – the best remedial massage I’ve had. Lovely atmosphere. Thanks!”

“Always a good experience”