Victoria Station

The right service, knowledge and advice for customers has always been a top priority for Victoria Station.

When brothers, Paul and Michael, who dreamed of owning their own business, discovered a lack of service whilst seeking luggage for a trip to Europe in the late 80s, an idea was formed.

In 1990 they opened their first Victoria Station luggage store. The name of the business came from when Michael had been living and working in London, travelling to and from Victoria Station each day.

The brothers wanted the store to have an ‘olde world’ train station style to reflect the excitement and romanticism of travel in the 19th century.

In the first few years, it was just the two of them, working long hours and selling well known brands like Samsonite and Antler, with their main point of difference from competitors being their unbeatable customer service and product knowledge.

And as they learnt and grew, so did the business, and it wasn’t long before word spread, more stores opened and they started introducing their own brands.

Along with selling luggage, the business also stocked plenty of other items including handbags, men’s and women’s wallets and travel accessories, providing a one stop shop for customers on the go

Staying on top of the latest industry and fashion trends as well as keeping up with the newest technologies, ensured products continually incorporated optimum quality and style.

Nowadays, with retail outlets around Australia and a team of dedicated and knowledgeable staff, Victoria Station prides itself on quality products, with service and advice still retaining the same importance it did when the business began.

The company is still owned by Paul and Michael who have an active role within the business and can still be regularly found in stores helping customers prepare for their next trip.

Reviews

“Bought some wallets and travel accessories. Good customer service.”

“Very great customer service. I walked into this store knowing nothing about samsonite luggage and walked out with full confidence in my new purchase. The staff know their product really well, are very patient and helpful. They always seem to have ongoing sales here, – since I’ve purchased my luggage, I’ve never seen it go back to the retail price. Happy to purchase future luggage from here and highly recommended.”

“I always shop here. Lovely neat store. Many items to choose from. Friendly lady works here and she always has time for a chat. Good prices. Great Leather goods.”

“Why are these shops so expensive? These prices are for High End Real Brand Names, not generic brand bags! Not to mention you they need to have more range of products”