Zara

Zara is one of the largest international fashion companies. It belongs to Inditex, one of the world’s largest distribution groups.

The customer is at the heart of our unique business model, which includes design, production, distribution and sales through our extensive retail network.

For more information, please visit the Inditex Group website: www.inditex.com

Here you will find the latest pictures from new collections, Lookbook, ZaraPictures, Brothers and Sisters and other general news. Be informed that all the comments posted on this page do not represent the opinion of Zara company, its employees or affiliates.

If you have any inquiry related to Customer Service, we kindly recommend you to go to @Zara Care facebook page.

We are happy to read your comments and all of them will be reviewed, so please help us to keep this page clean by avoiding any of the following contents:

• Personal information (such as telephone number, address, password, order number, bank account details). If you need to send us this information, we kindly ask you to contact us through private message.
• Offensive, indecent or violent language
• Violations of copyright or intellectual property rights
• Off topic
• Hateful or discriminatory comments
• Advertising for other businesses or any form of promotion
• Repeatedly comments of same content
• Breach the provisions of the applicable laws
• Information regarding a third party where you are not authorized to said disclosure

All users must comply with the above, we will remove any comments that exceeds these guidelines. If someone persists in violate our house rules, we may block that person from further participation. We remind you that users must also comply with Facebook’s Terms of Use and other policies applicable to users of Facebook.

Likewise, Zara shall not be responsible:

– for the contents inserted by the users

– for any loss or damages incurred as a result of the presence of Spam and/or bugs, virus, Trojans or any other files that could damage mobile devices or computers inserted by the users,

– for the damages which may arise from the use of the information and contents of messages uploaded by the users.

Therefore, the user, to extent permitted by law, shall be solely responsible for the contents, both vis-à-vis Zara and/or any company of its Group, and vis-à-vis any other user. Access to this page and use of the information and the contents included or available therein shall be the exclusive responsibility of those getting such access or making such use.

Work with us
Because fashion trends change, and very quickly, because there is somewhere in the world where we open a store every week, because we have more than 200 different positions, because job opportunities come up every day, ZARA has prepared an international employment portal for you. We want to grow with you.

PAYMENT

What payment method can I use for my purchases?
Why could my credit card be rejected?The details we request from you must be the same as those on your credit card. A simple typing error can cause the operation to be rejected, so we ask you to complete the payment form carefully. Your credit limit may have been exceeded or the card might have expired.

Please contact your bank about any queries you may have about your payment credit card.
Can I receive an invoice showing my company name?Yes. In the shopping basket, you can indicate whether the purchase is made for an individual or a company. In the event of the latter, you will be asked to provide your tax details.

DELIVERY

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. – never a PO Box) or to the Zara Home store of your choice.
What is the store delivery process?

If you have chosen store delivery, we will send you an email/text message when your order has arrived (Please collect your order during the period of 30 days). It is necessary to show the order number and the ID of the person who collects the parcel. (Different store collection conditions apply during the sales period).
What is the home delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse) and another one with the tracking number (with a link to the courier’s web page).
How much will I pay in delivery charges?

It depends on the purchase amount and the shipping location:

Shipping location                                  Purchase amount                                     Delivery charges
Store                                                                    –                                                                              FREE
Home                                                            0 – $150                                                                       $14,95
Home                                                            Over $150                                                                    FREE

Can the country of delivery be different from the country where the order was placed?No. Each country has its online shop with its own products, prices and delivery charges that may vary. When you access the web site for the first time, you choose the country where you want the order sent. You can change the country of delivery on this page.
How long will my order take to arrive?You will receive it in an estimated period of 7 working days.
Can I track the status of my order?Yes, in section Orders Placed of your account you will see the status of your orders and have a link to track their exact location once they are being processed by the transport company. You will also receive an e-mail with a link for tracking the package as soon as it is ready for dispatch.

RETURN

You can return our items at any of our Zara Home shops, or by sending them to our Returns Centre.
Return in Zara Home stores:You can return items at any of our Zara Home shops in the country in which you placed the order. Remember to bring the receipt with you to the shop.

You can search for our shops
.
Returns through the Return Centre:Fill in the receipt: check the box of the item that you want to return and indicate the number of item you wish to return in the “quantity” column.
Pack the products along with the receipt.
Send your return to our return centre, paying for any shipping costs yourself.
The address is: ZARA HOME, TOLL DC, 15-17 Berry Street, Granville NSW 2142, Australia.

Deadline:You will have a maximum of 30 days after receiving the order to make any returns.

Due to the Christmas shopping period, the returns deadline for orders placed between 01 December and 24 December will be extended up to 31 January (inclusive).

Gifts:Remember that for gifts, the credit for the return will be made to the same card that paid for the order.

Defective products:Call 18 0 0121 095 or send an e-mail to info.au@zarahome.com