The Hat Store

The Hat Store – Gold Coast, Australia
We have been retailing 1,000’s of different styles of Men’s hats, Women’s hats , Kids hats, and hat accessories for over 30 years and our customers keep coming back for more!

Located in Robina Town Centre, on the Gold Coast, Queensland, Australia. It is a family owned and operated business and over the years we have shipped many hats within Australia and to overseas customers. including the classic Australian Akubra and Barmah brands.

The Hat Store stocks all the latest fashion trends and big brands including; Brixton, Kangol, Goorin Bros, Fallen Broken Street, Kooringal, Morgan and Taylor, Melbourne Hats, Tilley Endurables, Helen Kaminski and Jendi.

Whether you are looking for something to take away on your next holiday, Kangol golf cap or a Melbourne Cup fascinator the, chances are we will have the style of hat to suit you. Shop online and save at TheHatStore.com.au

We are a family owned and operated business and over the years we have shipped thousands of  hats within Australia and overseas.

As we stock 1,000’s of different styles of hats and caps, we are able to keep up with the latest trends. If you cant find what you are looking for on this site or have a special request, please do not hesitate to contact us. We stock hats for men, women and children for all occasions. Whether you are looking for something to take away on your next holiday, game of golf or the Melbourne Cup, chances are we will have the style of hat to suit you. We specialise in event , race and evening wear hats and proudly boast to be one of Australia’s leading event hat specialist. Our holding company is Spectrum Online Pty Ltd . We trade as The Hat Store, Robina.

We’d love to hear from you with any questions, suggestions or comments so please contact us.

We’ve included a few of our customers personally written testimonials below for you to read and feel confident that your order with us is treated with care and priority.Thanks for your time and we hope you enjoy our world of hats!!

Located on the Gold Coast, Queensland we are Australia’s leading retail hat store.
Stocking a huge range of well known brands such as Akubra, Helen Kaminski, Barmah, Tilley Endurables, Goorin Bros, Scala,Brixton, Kangol, Morgan & Taylor, Fiona Powell, Jendi, Condura.
You’ll find just what you need for the races, gardening, beach, sport, school, parties, weddings, travel, fancy dress, holidays, in fact any occasion.
We also stock beautiful and practical umbrellas, stylish and affordable sunglasses, a range of scarves and walking sticks.

DELIVERY INFORMATION

AUSTRALIA

The Hat Store offers standard, express and premium delivery services to all customers within Australia.

Standard shipping depend mostly on location and take 4 to 8 business days, sometimes longer to rural or remote areas. Parcels are dispatched from our Southport warehouse. The method chosen will depend on your location. All parcels are sent with full tracking information – details of which are sent with your dispatch confirmation. Deliveries are only made on weekdays.
Express delivery times are usually between 2-3 business days for metro/CBD areas and 3-5 business days for rural/remote areas.
Premium delivery – delivery times are usually 1 – 2 days to Metro Areas in Australia ( Brisbane, Sydney, Melbourne, Adelaide, Perth, Darwin, Townsville, Cains , Canberra )

All shipments are sent with tracking at time of dispatch from our warehouse. Tracking is automated from the shipping courier at the time. These companies can be Statrack Express, Aus Post, Fastway, Couriers Please.
INTERNATIONAL

The Hat Store extends Standard, Express & Premium Express to most international destinations.

Standard Shipping times between 8 – 12 business days.  Express 5 – 7 business days.  DHL 2 -3 business days – Times are GUIDELINES ONLY and depends on the final destination. Major cities are faster than rural locations.

DISPATCH TIMES 

Orders that are in stock are dispatched within 24-48 hours of being received (excluding weekends).  All parcels are fully trackable – details are sent with your dispatch confirmation.  We are not able to offer any delivery time guarantees as we have no direct control over our freight providers

Orders placed after 12pm (AEST) will be dispatched on the following business day.

Unless otherwise instructed, we send all parcels with an Authority To Leave, meaning the delivery driver will leave the parcel without a signature being required, providing it is safe to do so.  If the driver is unable to obtain a signature, then they will leave a card with instructions on how to obtain your parcel. Depending on the carrier we have chosen, this may be either to your local Post Office or you will need to arrange a redeliver by the courier selected.

CARRIERS

We use a combination of Australia Post, Star Track and DHL Express to ensure that your parcels gets to you as safely, conveniently & quickly as possible.

TRACKING

Full tracking information is provided in your despatch confirmation email.  Please check “Junk Folder” as sometimes tracking emails automatically get filtered there.

PACKAGING

All parcels are lovingly packed into sturdy boxes or tough satchels to protect your items by our experienced warehouse team. These same boxes/satchels can then be used to return any items back to The Hat Store.
If your parcel arrives damaged please do not accept it from the courier. It will then be Returned-To-Sender and we will be able to dispacth another hat for you. The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault. We will replace faulty goods.

CHANGES TO DELIVERY

Where possible we will try to accommodate changes on orders. Once you receive your dispatch confirmation then we are unable to change the address.

INTERNATIONAL CUSTOMERS

We welcome our international visitors and hope you enjoy browsing some of the best Australian hat brands.

Freight costs to your country will depend on the country.

After selecting items and selecting “cart” then  “go to cart”,  you will have the opportunity to receive a quote on how much your freight will cost to your country.

CUSTOMS

On the rare occasion customs may choose to delay individual shipments as a random security measure. Please be aware if you are ordering for International deliveries you warrant, understand and agree to the following:

* Customers are liable for any relevant customs charges, duties or tariffs for their country.
* Customers understand that if the goods sent from us are impounded by customs, delivery charges and cost of goods will not be refunded.
* Customers understand that if the goods are returned, the customer will be charged for all shipping charges (to and from the customer)

Return Policy

Our Hassle Free 60 day Return Policy

The Hat Store  is pleased to offer a satisfaction guarantee for all items purchased from us, excluding sale items. Providing goods are returned to us in their original condition and packaging, unworn, unwashed and with labels intact, we offer a 60 day policy (from the original date of dispatch).

Exchanges 

To make sure you receive what you want more efficiently, we no longer offer traditional exchanges. You will get the right size and/or colour faster if you simply place another order rather than exchanging items.

Where do I send a return?

Pack up your goods in the original box. It is best to return in the original packaging provided.

The Hat Store
5/19 Warehouse Road ,
Queensland ,  QLD 4215
Australia

Please also note it is best to return via a trackable method as we are not responsible to honour refunds if a package is lost in transit.

What items won’t be processed?

Products that have had tags removed, have been worn or washed.
Garments where the packaging has been damaged that it would render the product unsaleable.
Sale items
Please note there is no refund on made to order Akubra Hats
Can I refund my delivery costs or the costs of returning items?

No, delivery costs cannot be refunded under any circumstances.

The Process

Once we receive your return you will be refunded within 7 days.  An email confirmation will be sent once the refund has been processed.

All refunds are refunded to the original payment method.