Supre

ABOUT OUR BRAND

Established in 1984, Supre is one of the most iconic and recognisable brands in the female youth fashion market.

Acquired by the Cotton On Group in 2013 and lead by Elle Roseby, we employ more than 1000 staff across our 110 retail stores in both Australia and New Zealand.

Our mission is to be an international, fast fashion value leader, providing a world of non-stop-hot for a style aware global girl.  With a brave and bold approach, we deliver trend-led product and integrated channel experiences that celebrate confidence.  We’re in the know and always on trend, here to supply our customer with her fash fix.

Our team, our staff, our stores are focused on providing customer experiences and environments that are both memorable and inspiring.

At our core is the Supre team, training and developing individuals, regardless of role, to reach their full potential in an environment that embraces empowerment and support .

Our goal at Supre is to ensure every customer and store member achieves a ‘Hot Life’.

Products

Basics, Fashion, Dresses, Pants, Shorts, Skirts, Jeans, Leggings, Trackpants, Denim, Tops, Shirts, Crop tops, T-shirts, Jumpers, Sweaters, Knitwear, Singlets, Jackets, Activewear and Accessories.

OUR RETURN AND EXCHANGE POLICY
If something isn’t right or you just change your mind, don’t sweat it, we are happy to accept a return. Please read below for all of the details you need to know.

To return your online purchase for a refund, simply head into a store. If that’s not possible, you can also return them for a refund via post. In order to serve you most effectively, we do not offer exchanges for change of mind purchases via the post. However, if you wish to return an online purchase due to change of mind, you are welcome to return it to the online store and a refund will be processed. To get the right item faster, we recommend you simply place a second order.

Please note that in store purchases must be returned or exchanged in store and cannot be returned via post as it all gets a little tricky for everyone.

HOW TO RETURN AN ONLINE ORDER IN STORE
Drop in to your nearest Supre store and don’t forget to bring your proof of purchase! You also must provide the packaging slip included in your order and the tax invoice we emailed to you. Sorry, it’s just one of those legal things we have to do. Once the return and exchange policy has been met, we’ll offer you a refund or an exchange in store, on the spot.

RETURN INSTRUCTIONS FOR IN-STORE PURCHASES
If you purchased an item in store, you can return it to any store in the country you purchased it in for a refund or exchange, subject to our, you guessed it, Returns Policy. Items purchased in store can’t be returned by post because that just gets confusing for all involved. Drop in to a Supre store with your unwanted item(s), don’t forget to bring your proof of purchase! Once the return and exchange policy has been met, we’ll offer you a refund or an exchange in store, on the spot.

If you purchased your item(s) using our Store to Door service, please refer to the return instructions for online purchases.

HOW TO RETURN AN ONLINE ORDER VIA POST
Head to returns.supre.com.au and fill in your details. Then print out a postage label. Complete the return form that would have come with your order, pack the item(s) for return with the return form in a box or satchel, attach the postage label and head to your local post office. Once we receive the package and confirm that it meets the Returns Policy, we’ll process your refund and send you an email to let you know – that’s handy! The refund will appear in your bank account in about 3-5 days after you hear from us. If there are any issues or your return doesn’t meet our policy, we’ll contact you and we can send your parcel back to you, but we’ll chat about it first.

THE IMPORTANT STUFF – PLEASE NOTE:
Changed your mind?
If you change your mind about the products you have purchased from us (it happens, you’re human), we can refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:

Item(s) must be returned within 30 days of purchase, together with proof of purchase.
Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached. Returns for swimwear will be accepted if the protective gusset and labelling have not been removed. Underwear, earrings and cosmetics cannot be returned or exchanged because that’s gross!
Gift cards, sale, clearance and seconds items are not eligible for a refund or exchange if you change your mind.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.

Received something faulty?
If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, this is our bad) we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. We would also love to make you a cup of tea to say sorry but some things just aren’t possible.
Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren’t returning. That’s fair, right?

PLEASE NOTE:
Your personal information will be used according to our Privacy Policy to process your refund or return.

NEED ASSISTANCE?
If you need more information or have any questions, check out our FAQs or get in touch with our Customer Service team.

Please have your order number ready for any enquiries about your online order.

Buy Now, Pay Later with Afterpay

Buy what you want today and pay it off over four fortnightly installments.

To make a purchase using Afterpay, all you need is:
An Australian credit card or debit card
To be over 18 years of age
An Australian residential address
How do I use Afterpay?
Add items to your shopping bag and checkout as normal
Select Afterpay as your payment method – you will be redirected to the Afterpay website
Register or login to your Afterpay account
Enter or verify your payment details, then confirm your order
Please note: The funds for the first payment must be available on your nominated card at the time of checkout.

For more information about Afterpay terms and conditions, visit the Afterpay website.

Delivery Information
Free standard shipping to Australia and New Zealand on orders over $50

No promo code is required – free shipping is automatically applied at checkout.

Free shipping is a limited promotion and not available for orders delivered outside Australia and New Zealand.

Delivery Costs

Australia standard shipping AU$10.00
Australia Express AU$14.95
New Zealand standard shipping AU$10.00
International Delivery 
Rest of the world standard shipping AU$40.00

Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
9-26 working days delivery time

Processing Your Order
Express Shipping Orders (Australia Only)

2pm AEST is our cutoff time for same day processing when selecting the Express Postage option. If you place an order before this time it will be dispatched to our delivery partner the same working business day. If your order is placed after 2pm, it will be processed and dispatched the next working business day.

Standard Shipping Orders
All orders with the Standard Shipping option will be processed and dispatched from our warehouse within 2-4 working business days. Our warehouse is a Monday to Friday operation, subject to Public Holidays.

Please note standard and express shipping times are additional to these time frames, and vary from region to region.

Please reference our delivery notice above for your expected delivery time in your region.

Orders placed on the above days will be processed on the next working day

Delivery Conditions
Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.

Please note that you can track your order for an Estimated Time of Arrival from Australia Post website http://auspost.com.au/track

You will need to sign for your order when it arrives. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Please note that international orders cannot be delivered to Post Office boxes.

Problems With Your Order?
For customer and online enquiries, please our customer service team on 1800 154 147 between 9am-4pm (AEST) Monday to Friday, or email orders@supre.com.au.

Please have your order number ready for any order-related enquiries.